SakuracoReviews 151

Some of my cookie treats were broken, but the box was safely packed so I think it was before shipping. I loved the theme of this box, all the rabbits were adorable. My favorite were the rabbit gummies with the moon, such a nice texture and sweet taste.

I am about half way through all the snacks in my monthly box and I love every single one of them. The quality is unmatched!

The snacks all taste amazing and the acompaning book really takes you on a journey as you try the difference treats. It was an amazing activity to do with the entire family!

September was REALLY a nice box. The little plate is lovely and high quality. The snacks were all vegetarian, except for the marshmallow which I think has gelatin in it. The book has a story about the rabbit and the moon, both charming and captivating. Nicely done, Sakuraco!

Buyer beware! Decent, if skimpy portions typical to other snack boxes, and mostly delivered intact except for a few items destroyed as part of the packing process, but PAY ATTENTION to your initial purchase date. Write it down, put on your calendar. They can and will auto renew your original with zero warning then spout terms and conditions drivel if you attempt to cancel unsent products for a partial or complete refund. This stand out in contrast to their competitors who are much more customer friendly. Look elsewhere for your tasty snack sampler.

They will direct debit from your account even you are subscribed for 1 month only. When I requested for cancellation of the order, they are reluctant to cancel it for me. I still haven't received the order (May 2023) I was 'forced' to pay automatically.

Didn't like half of the sweets and treats but the box and items were really cute and pretty! Worth ordering one box and see if that's your thing or not. :)

I really enjoy these delightful surprises and table ware every month. Customer service is quick to reply to any questions. Happy with my subscription.

Sakuraco (Tokyotreat) business tactics are shady and deceiving. They renew your plan without notifying you or alerting and there is nothing that gives you the impression that it will be renewed automatically. And even if you cancel the renewal on the same day, they will not issue any refunds. This is how they get your money, by doing dishonest practices. Besides, their boxes have longer shipping times than all the other snack boxes subscription, literally the worst. Get Bokksu instead, they know how to treat a customer.

Beside the really beautiful box and the great, informative booklet I just love the variety it provides. Although for vegetarians the most edible thinks are sweets, these don't get boring, as they offer different types of texture and taste.

For Christmas last year, I ordered a 3-month subscription to Sakuraco for my parents and one from Bokksu for my sister. We thought it would be fun for the family to compare the from the two competing Japanese treat box companies. Overall, comparable in quality. But imagine my surprise when I found a receipt from Sakuraco for a second 3-month subscription - which I had not ordered nor authorized... and neither had a pre-emptive email come from them to warn of a subscription "renewal". When I wrote to ask, they said that their "subscription-based service and has auto-renewal billing", and furthermore, they were unable to effect a refund. To wit: if I had repeatedly wanted a 3-month subscription, I would have been fiscally smart enough to have done a 12-month or more subscription as pricing for longer-term subscriptions is far better than for repeated 3-month subscriptions.

By contrast, Bokksu has done no such thing, and only asked for a review of my 3-month subscription - totally by the book and above board. I am stunned at Sakuraco's fraudulent marketing and credit card charges and have informed my CC company. To consumers out there - do not support fraudulent marketing and pricing practices.

I bought my wife 6 boxes and despite paying for expedited shipping, 2 took over 20 days to ship. Sakuraco automatically charged me for an additional 6 boxes and refused to give a refund, despite me emailing them in the day of the charge. Sakuraco have shown that they are anti consumer. Buyer beware - take your business elsewhere!

At first, I was impressed by the speed of delivery and quality of the products 2 years ago when I started with a one-year subscription, however things have deteriorated greatly and to make things worse, I was renewed a full year subscription without any warning and refused a refund despite complaining several times. Their system is totally abusive. In fact, the first year I was incited to renew my subscription for 3 months or 6 months with the gifts that they advertise as an incentive to renewal, which normally should confirm that it won't be renewed unless you decide to actively renew your subscription by yourself. Instead, I was charged for a whole year again (that's several hundreds USD) without any warning, and despite complaining and bringing that valid and logical argument above, was constantly replied, nearly made fun of in fact, that the automatic renewal is clear on the website, which is a blatant lie! This is such a dishonest organization! To make things worse, for the past year, the quality of the products have declined a lot and instead of receiving the box before the beginning of the month it's supposed to apply to, I receive it at the end of the month. It's constantly the same kinds of snacks, particularly brown sugar hard snacks or the same types of rice crackers are nearly in every box, and some low quality local junk foods that have nothing to do with a Japanese tea time experience have become more common, too. There were even a few dried beans in a tiny plastic pouch in one of the boxes that were hardly edible at all... and something I've never seen anyone eat in more than 25 years spent in Japan! I normally love Japanese snacks and there are so many things they could include there that are scrumptious, but the contents are actually tiny and/or ordinary and so repetitive. Fluffy breads (previously one a month up to last year) have all but disappeared in the past months, it's dried stuff all the way and really not that fancy nor high quality at all. I even got some broken cookies in one recent box (which wasn't from a damage in the packaging) and a limp one in another one, mentioned it and there was no compensation either. Run away! Their service is not interested in the customer's satisfaction and horribly dishonest.

I got a singular box to give as gift to a loved one. Just received an invoice for another box, and retroactively found out I did not get a singular box but got a monthly subscription on a monthly basis. I did not receive a heads-up before the month was over whether I actually wanted to stay in the subscription, nor any extra information that might inform me of the SILENT recurring nature of the payment.

The manner in which to cancel the subscription is a UX hell, using any and every trick in the book to either dissuade or even make people think they cancelled the subscription without actually doing so. This is clear anti-customer behaviour, and I strongly advice against buying from Sakuraco and would directly point you towards their competitors.

Every aspect of the wording on the site makes it appear that your plan is not going to renew itself. The site does not send you any warnings that your subscription is about to renew. I just was surprised with a $150+ renewal charge out of nowhere, and the Terms of Service say that no refunds are allowed. On top of the subpar box contents (it's the same jellies, Hostess-like cakes, rice crackers, and salty snacks every month), their deceptive business practices have deterred me from ever buying a TokyoTreat box again.

I ordered over a month ago and have not received the box. There has been absolutely no communication letting me know what happened to it or if I ever will end up getting it. Their website offers little to no information and is somewhat difficult to navigate. If I ever receive the box, I'll update with how I feel about it's contents, but at this point it looks like they just charged my credit card and forgot all about me.

I paid a hefty $10 for the shipping but received a thoroughly battered Sakuraco box with a huge hole at the back. Although I got it very fast within 2 days, I would have preferred if it was handled or packaged properly to minimize damages. When I first saw it I was very disappointed in DHL and in the packaging. There was no bubble wrap nor a secondary packing box nor note to the courier to handle it carefully.
Would love to give 5 stars but the experience of paying for expensive shipping and receiving a destroyed box dampened my mood. Would really love to keep the nicely designed box as a momento but it's impossible.
Nonetheless the snacks and sweets inside are pleasing to the eyes and are a good variety. I have no doubt that they will taste good.

I ordered the one box "subscription". However they sent me two boxes in the same month and impossible to cancel. So do not use this place if you're attempting to get one box! You will not get a refund on the second box.

I was given this as a gift and it is an incredible experience. It is a gift to both broaden your palette and indulge in the traditions of the specific prefecture. Learning about each snack item and tea truly filled more then just my belly. Everything about Sakuraco is wounderful!

I have been to Japan and was excited to get my first box. I know what quality Japanese snacks look and taste like. The box was full of cheap rice snacks of various types. I would not bother, and when I unsubscribed the site wouldnt let me. Now another box is coming. I tried to block them, they sent an email from another email address. I would not use them. They are like cockroaches. You can't get rid of them. I may have to go to the bank to block them on my credit card. Don't get involved.