Saks Off 5th Reviews 487

I have had the worst luck with them over the past month. I have placed 2 orders with Rush delivery and both have been delayed. The first one because they wanted to verify I ordered it. The second they blamed on my bank and said they must have some security measures. Again, I had already paid for rush delivery and then today I found out after days of not getting the order, they shipped regular fedex. They have offered to give me a refund for the rush shipment but I was really needing my packages on time both times. I am very disappointed with this site and I will not be shopping on their site anymore.

I ordered twice from Saksoff5th.com, and here is my experience:
1. They delivered damaged, defect products, the so-called up to 80% off items;
2. When I returned them using the return labels they provided, the information was not correct in the FedEx system, so the package was going nowhere, I had to call FedEx numerous times to provide the shipping address for Saks Returns to eventually ship the package to them, lots of frustrations;
3. After they received the package, it took them 11 days to issue a refund;
4. Even though I called at the time of return and told them the product is damaged and they promised me a free return, still I was charged 9.50$ for the shipping fee for the return;
5. When some Items in the same order was cancelled, but they never told me through email or online status update, I kept waiting until I called them and ask them. The service is so lousy and system is so poor that it makes customers feel they are dealing with a third world country store.

DO NOT go to Saksoff5th.com, you will experience the same thing!

Never buy online, buy in store if you can!
They have huge delivery delays even if you pay for express shipment. When you call the customer service everything is a mess, no one is actually able to help you because they have very little/poor internal communication with their distribution centers.
Customer service staff not very amiable to help in general.
Very bad experience with their online shopping, and that happened several times!
So I just decided to stop shopping online with them.

I really think this company needs an overhaul of its management. I first ordered shoes, got a confirmation and after a month I called in when I still hadn't received them. It turned out they cancelled the order because the store couldn't fulfill it and they didn't think to inform me. These shoes were supposed to be for my wedding! I am now having to scramble to find something else. Anyway I decided to give them another shot and bought super high-end lingerie for over 600 dollars and guess what, it came with tags but also with a huge black stain. How can a company operate like this? Whatever, I won't be fooled a third time.

Tried to order from Saks Off 5th several times. Never doing so again.
Firstly, their shipping rates are horrendous. Secondly, regardless of what you're paying for shipping, your packages do not even arrive.
My first order was never delivered and I had to dispute the charge with my credit card company before even hearing from Saks Customer Service.
My second order had a delivery date that was 11 days after the "expected delivery date."
My third order, which was supposed to be shipped via Fedex, was sent to the post office to deliver, so that Saks can save some $ on their shipping costs, and was never delivered. I waited 3 days, each of which had a status update of "attempted deliver," though no one came to deliver anything. After which, they told me I need to pick it up at the post office (because Im paying a shipping fee so that I can go pick up my own order?). Once I got to the post office, they did not even have my package!

Terrible customer service; even worse shipping service!

I would religiously go to Saks Off 5th for great Clearance deals and percent-off discounts. They've moved away from this and gone to straight pricing. No more discounts - the price you see is what you pay. As a result, the last three times I have gone in there, I have come out with nothing and I can't see myself going back anytime soon. Black Friday sealed the deal. Signs all over the store stating, "Black Friday Weekend Four Days Only." Yes, Black Friday Weekend is in fact four days, but the pricing in the store was no different than any other Friday. I swear there's merchandise I've seen in there for three years that's priced higher than it used to be - and there it sits. I can't see their new pricing strategy being effective with their longtime loyal customers.

Similar to my recent review of Bluefly and Belle & Clive, I received a knock-off Furla bag from Saks Off 5th. Poor quality leather, cheap lining, bad stitching and "Made In China" tags in the bag; for $200 and a name like Saks, I expected better. I was invited to write a review for the bag on their website, which I did, but it hasn't been posted. Their return process seems easy; there was a return label included in the package, and I'm fairly confident that the return will be processed with no issues. However, I am most displeased that Saks is selling cheap knock-offs of name brand items and passing them off as designer goods. I'm not interested in the name and having something that looks like a good Italian bag; I look at name brands for the quality they should provide. If I want cheap, questionable leather bags made in China, I can get them for $35 at TJ Maxx.

I have a similar dress that I love, so when this one went on sale I got it. Haven't worn yet, but look forward to wearing next summer.