SAFishingReviews 599

I just contacted their customer service to ask about adding a promo code for a additional free face shield they sent me in my email that I forgot to apply during checkout (Promo code SA5). So I asked if I could add the extra shield last minute. The representative Alex kept sending me a tracking number and short answers to all my questions that were completely unclear, AT ALL! Then, I asked if the tracking number he continually sent was my original order or if he created a extra face shield order suspecting he was being nice by sending out a separate order. He replied with, "it's your order"... Alex! Please do you job and be more clear! He finally replied that my original order had been shipped and he couldn't add the promo, but I figured he'd just send it out anyway since I just paid $60 for their products. If Alex was more attentive I probably would've disregarded him not sending me the extra mask just thinking this is a reputable company either way, but I'm obviously not satisfied. It was my fault for not adding the code, so nobody to blame but myself; however, this company isn't as high end as their website suggests. In conclusion my order better arrive within the time they claim or I will be requesting a return slip of my unopened items. I will expect them to pay for shipping back if they don't arrive on time since I need these for my up coming trip. If they don't I will do a BBB, Federal Trading inquiry and a credit card reversal. Thanks Alex for all the animosity you just put me under with my first experience. Pictures of our conversation below.

Good day, its been a month and no one is able to tell me where my order is or when I actually will receive this. Very disappointing considering that I paid for the order with a courier service of SA fishings selection. If there was an option to use DHL it would have made it so much easier even if there was an added cost. Right now all I have is people saying its on its way to you the last tracking update was 24 june2018 and nothing since. Very very disappointing service delivery and feedback.

I placed an order for a package that included a straw hat, shirt, and three face shields. It took 11 days before I even got a confirmation email, another week until I got tracking info that said I should receive it on the 18th (on their websites tracking). I checked it today the 18th on the website for USPS and the item has not even been received by the post office. Salt Armour still has not shipped my package.