SAFishingReviews 599

The person on the phone was not very pleasant - you know the bored, this job sux attitude. My hat ripped at the seems - poor quality and workmanship. They were not able to replace it after 30 days. You know it would have cost them a few dollars to make me happy and I likely would have bought again but now they loose me and many other that read this - more than a few dollars. Too bad for their future - the buffs are pretty neat and seem fine, but, poor service hurts them. Not again, guys, sorry.

I ordered 5 of these face shields for my boyfriend and I, and when they got here I wish I never would have bought them. The ends of the shields are frayed and look as though they won't last more than a week. Very thin material that won't keep the face warm at all. I contacted customer service wanting to return them and they told me because I pulled them out of the plastic I can't return them. How are you supposed to decide whether to keep a product or not without removing it from the plastic?!? I also paid extra money for fast shipping (1-3) days, and it took 5 days for the shields to get here. Worst company ever. Don't waste your money here.

I got the wrong order TWICE. The first person I spoke to was kind but sent me the exact same wrong order for the second time. The third time I called and tried to get what I actually paid for, the lady was a complete $#*!.
I waited so long on the phone, leaving me with a high f**king phone bill! Their online chat didn't work for $#*!!
Every time you call, you're waiting for over an hour on hold.
I like the insulated face shields but I would NEVER recommend this company due to their $#*!ty customer service. I paid 3 x the cost of my product in f**king phone Bill's cause no one can get their $#*! straight.

My package never arrived, after a month i went to get a refund or reship it however after a total of 3 hours, customerservice being closed during its business hours and half a dozen disconnects i finally got an answer. The rep i talked to refused to comply with the companies policies, refused to do anything to try and fix the situation and basically just said, its not the companys fault and you dont get anything, you money is gone and we dont care.

This is my experience ordering from Canada. It has been almost a month, and still haven't received my order. Yes, their shipping policy for international orders say it can take up to 25 or more business days due to locations of certain countries, but come on---I'm in Canada!

Tried to contact them thru live chat since they don't have a toll-free number and had a rep join the chat. He said hello, then left me hanging for 20 minutes. Came back and said he was "disconnected", though his name remained in my chatbox. Gave me the same tracking info I already had and left me hanging again, saying there are "connection problems".

The tracking info said my package was delivered to a postal agent in Toronto at 7:30pm Dec12, and yet the package departed Miami at 8:55pm on the same day? How is that even possible? No further updates since.

Ordered a package deal on 12-14-19, recieved 12-24-19. I ordered a Large sweatshirt SA sent a XL because Large was out of stock, a beanie was a part of the bundle but didn't I receive it because it was also out of stock. Maybe the website should tell the customer that the items are out of stock because I would have never sent payment if I would have known I would be paying for the wrong size and a item I didn't even get. Erik on live chat was zero help.

Ordered on Cyber Monday
Xmas Eve Tomorrow.
Contacted customer service three times.
Was reassured would be here.
Not here.
Not effing happy.

Ordered on 12/16 said all orders received would be processed within 24hrs accepted payment immediately. After 5 days no confirmation of shipment contacted their Live Chat waited 45min to chat with Kernst who took 20min to locate my order only to tell me it's still processing and once fulfilled I can expect it in 3-5 business days. So won't be arriving anytime soon much less in time for Christmas. Their customer service sucks and no estimated time of delivery business is a joke and would not recommend purchasing anything from this lame $#*! company

I ordered from SAFishing last year, no problem. My order came as expected. This year I ordered on Nov 29th, it is now Dec 17th. I received my order number, nothing about shipping. The next information is from their website. Not true
"PROCESSING TIMES
Shipping
All Face Shield® orders by 12 PM will process and ship same day. All orders placed after 12 PM will process and ship the following day. This will include all orders we get from Sunday through Thursday (excluding any Holidays). Orders received on Friday & Saturday will be shipped on Monday. SA Co. Can not control the arrival of the package once it leaves the facility at Boca Raton, Florida. We do however post a tracking number once the item leaves our facility.

Priority Shipping 1-3 Business Days
Priority orders will be processed within 24 hours of receipt of your order. This will include all orders we get from Sunday through Thursday(excluding any Holidays). Orders received on Friday & Saturday will be shipped on Monday. We do however post a tracking number once the item leaves our facility.

First Class Shipping 2-5 Business Days / West Coast up to 7 Business Days
First Class orders will be processed within 24 hours of receipt of your order. This will include all orders we get from Sunday through Thursday(excluding any Holidays). Orders received on Friday & Saturday will be shipped on Monday. We do however post a tracking number once the item leaves our facility.

APPAREL AND FACE SHIELD® BACK ORDERS
Due to high volume of orders we very rarely will be out of stock of an item. We will notify you by email or phone if this occurs with an estimate ship date of the Back ordered product.

I ordered Christmas gifts, and wish I would have read these reviews first. I got half of my order. My experience is the same as others. Called customer service, they never answered? A recording plays till it wears you down as they want you to live chat! I was caller number 67 in the que. Then when I tried to live chat I was number 38 in the que! After reading these reviews I see why the lines were busy! Sadly I wanted the gifts, but instead filing dispute with bank. Never dealt with a company this bad in today's online world!