SafewayReviews 174

This Prescott Valley location in AZ has been going down Hill and is only been getting worse. There is no customer service! I stop by the fish and meat department. The man could not have been more miserable. The associate in the bakery and deli seem to hate being there. The young girl in the deli had to be told to change her gloves after going on the floor and handling packages of meat to bring back and cut. Nor did she wash her hands after changing her gloves which the health Dept require people to do in the food industry! All about bacteria and preventing food poisoning.
Prescott Valley Safeway your store staff needs some serious training on customer svs and food handling!
The only pleasant person I dealt with was the young man in the produce dept.

I was shopping at the Safeway on 44th ave on Saturday 10/5/19 and tried to leave a review then but I couldn't get the site to work. I live in the neighborhood so I shop at this location often. I just have to say that Dominick has always been there to greet me me smiles and a warm conversation every time. He's always very helpful and he's so pleasant to everyone around him including customers and his staff. He makes an effort to make your shopping experience a good one. He really should be recognized more. He does a great job!

I have used Safeway.com numerous times over the past year and finally have had enough! Constantly out of stock on items I order... then remove those items from your stupid website Safeway! Over 45 minutes late today. IMPOSSIBLE to reach a human via their "customer service" (to use that term LOOSELY) phone number, and if you call the local store they play dumb and push blame off on delivery people without lifting a finger to help! I'm SO thankful a Frys is opening soon in my neighborhood so I can say "adios" to Safeway for good!

I order on line for delivery between 5 PM an 9 PM. At 8:30 PM got a call that my delivery would be there between 9 PM and 10 PM. at 9:15 PM I got a call that they would not be able to deliver that night and given their 8 00 number to call to reschedule my delivery. When I call the 800 number they were closed. Called next morning at 6 AM and for delivery at 8 AM and was told they could guarantee the could deliver then. I ask why they didn't deliver last night and was told they don't make deliveries after 10 PM. When my order finally showed up (9 AM over 16 hours after it should have showed) it was missing several items and of the items I did receive the frozen items has started to thaw and the "fresh" chicken was frozen! It is now 1 PM the next day and I still haven't received all items I ordered. They were sure fast to charge my bank card for the charges, only wish they were as fast and correct on their delivery!

This store had a really nice lady Store Manager named Kathy who busted her butt to improve the mess a male Store manager had made previously. She interacted with the public and was a positive influence on employees. What did Corporate do? They replaced her with a 'local boy' looking to improve his career. Male chauvinist corporate insensitive jerks! Don't work there and don't shop there. Safeway doesn't care about its employees or customers one bit.

I have been an avid Safeway shopper for many a year now. I loved to buy your fudge brownies then in a very short time the price went from $5 to $6 to $8. Now they sell for over $8 and well less than 1/2 the original weight in bite-sized pieces. What a RIP OFF to the customer. Like myself and many other purchasers of this product-I have had my fill. I no longer shop at Safeway as the store is and hasn't been for some time now for the customer but for the Almighty PROFIT. I inform others of this also and i know many feel and many have left Safeway due to your lack of customer care.

I have shopped at the safeway store on cannon road for the last 6 years or better, in the last month, every time I have tried to get lunch meat out of the deli, I have had to wait 15 to 20 minutes to get help. I wait in front of the deli where the meats and cheeses are and wait and watch people who have come after me get waitted on for chinese food or whatever from the hot food department and the women from behind the counter wait on them and leave me waitting even though I was there first. Its rude, I finally had enough today. I went to complain to the manager and they gave me a bay boy to complain to. I know he was a bag boy because I've shopped there for over 5years and I know everyone who works there. My own neice works there thats why I started shopping there. When I finally did get to talk to the manager,[he just happened to check me out]. All he said was that he was sorry. My neice was working in foral and on my way out, i stopped to talk to her and the manager named Jay Betts came up to me and said I had to leave. I just got done spending $100.00 in his store. How rude was that. I will no longer shop Safeway, Plus I'm going to let everyone I know about the rude people who work at Safeway. No Longer A Loyal Customer... Linda Eagen

I have shopped at safeway for years and within the last couple years (2014-2016) I have noticed the price at the shelf is NOT the price you get at checkout. When I questioned if I was going to get the 'discount' the clerk was curt with me and a heavy sigh states "It will all come off at the end maam'. It never did. I got home and realized I paid $18 for sparkling water that was supposed to be 3/$12. The meat had additional coupons that were not scanned. The price on the shelf was not what I got. I thought maybe this was just a 'bad checker' so I returned a week later and even told the other clerk about the price problem. He assured me I would get the 'discount' and so I believed him. I get home and see I did not get any of the discounts. I called the store and they say "well, bring in your receipt and we will fix it'. I live 25 miles out of town, I won't remember to bring in the receipt 2 weeks later, The point is, please, get it right the first time, The way they scan your items, it's impossible to watch and see if you get the discount, I think Safeway corp. designs it this way so they can confuse you or make you feel like you are holding up the line if you question an item. I will not shop at safeway anymore,

I would like to say that I have had my groceries delivered twice aweek for about 2 years and I have been very pleased with every thing, occasionally I have ordered something and it arrived a little different as I had thought it was number like 4 Carrots and have reseved 4 lb. but I made some delicious Carrot and Ginger Soup which was delicious.
If someone thing is missing a quick phone call and I am credited no questions asked and the customer service people are very helpful and pleasant. We live in Auburn WA and the drivers are all very very helpful.