Safeway

⁩

⁩

⁩

⁩

⁩

⁩

⁩

⁩

⁩

⁩

⁩

⁩

⁩

⁩

⁩

⁩

⁩

⁩

⁩

⁩

View all
Safeway
4.2

(1.8K)
$$
Grocery storeOpen
OVERVIEW
UPDATES
DIRECTORY
REVIEWS
PHOTOS
DEALS
ABOUT
Google review summary
5
4
3
2
1
4.2

(1,849)
Reviews
Allcashier
56
Produce
33
Pharmacy
28
Starbucks
25
+6
Sort by
Most relevant
Newest
Highest
Lowest

Mijalina Mia
1 review·1 photo

4 days ago
NEW
I wasn't gonna post this review but after not getting a call back after 20+ days I feel this person needs to be vindicated. Well if I could rate this business a negative star I would and will -about a month ago LOST PREVENTION AND … More
Photo 1 in review by Mijalina Mia

Paul Marcoux
Local Guide·125 reviews·12 photos

3 weeks ago
NEW
Loved the wide aisles, cleanliness, and large variety of products. Well displayed. Did NOT like the system that Safeway members have to take photos in order to get discounts. Too time consuming. Stopped shopping there for this reason.

Lorie Bean
8 reviews

4 months ago
Shelves are always stocked. Store is always neat and clean. Management & employees are always helpful. Cashiers are all so very nice. I feel like all the employees are happy to work there!

Jesus De La Rosa
Local Guide·59 reviews·1 photo

A month ago
One of my favorite Safeways their shelves were very nice and neatly organized I was able to find all my items without any issues and their cashiers were really fast great service and check out time very fast paced workers great job

Drew Adams
5 reviews

A month ago
The store was well kept/tidy as far as I can tell and the shelves were well stocked. The only thing that is irritating with Safeway is their prices and "sales" and the limited way of applying sales. … More

David Sala
144 reviews·53 photos

A year ago
Have to say with the high prices from this store there shouldn't be issues with long lines waiting for check out. Even with signs that said more then 3 and we will open another register. Which didn't happen till the line was longer then 10 people.
Photo 1 in review by David Sala
Photo 2 in review by David Sala Photo 3 in review by David Sala
4

Safeway (Owner)
A year ago
Oh no, we're so sorry to hear that you were disappointed with your recent visit! Could you please chat with us via the Contact Us section of our website, so we may better address your concerns?

Sophia Kelly Gallerani
Local Guide·68 reviews·20 photos

A month ago
I was so happy that using the App to pre clip my deals worked out. I found by accident what my clip deals are and then it made it easier for me to find the items I clipped. … More

Kyle Feilmeier
Local Guide·55 reviews

4 months ago
Isles are skinny where two carts can't fit next to each other. Used shelf check out this thanks giving. Clean store. Great selection.

Richard Fertal
Local Guide·82 reviews·57 photos

4 weeks ago
Safeway is a bit pricey but the store is always clean and they have a good selection of products.

Amy Showalter
Local Guide·20 reviews

5 months ago
The store is always clean and rarely overcrowded. Like most stores, you are pretty much forced to use self checkout, but it usually goes fairly quickly. At least one actual checkout lane is always open, but some of the cashiers are not … More

Angela Matti
Local Guide·58 reviews·23 photos

4 months ago
I went there last Friday during my lunch hour hoping since I went early enough it wouldn't be too busy... I got to the self-checkout and there was some type of error with one of them... One of the employees sat with the customer chatting … More

Safeway (Owner)
4 months ago
Sorry to hear of the poor customer service and long wait, Angela. Please chat with us on our site or reach out to us through our Contact US page with details and your ph#, so we can have store management reach out to you. We look forward to hearing from you.

Luke Szpunar
Local Guide·45 reviews·1 photo

5 months ago
There is a Starbucks at this store that openly yelled at my fiancé and I for holding hands while in line. We were holding hands and facing each other and she yelled "can you go over there and do that you're making me sick to my stomach". We … More
2

Safeway (Owner)
5 months ago
Hello Luke, we are sad to hear about the service you experienced with our associates and Store Manager. That is not the level of customer service we expect from our employees. Please know that this is not the impression we'd like you to leave our store with. Every experience is important to us and your comments have been shared with the leadership team at this location. If you wish to be contacted personally please chat with us on our site or reach out to us through our Contact US page.

Luis Alcantar
8 reviews

A week ago
NEW
Great service at hot deli. Hot Food deli always great at every Safeway i go to

Michael Anthony Bechtold
Local Guide·54 reviews·5 photos

A month ago
Great store.slightly high prices but well worth it!

Bruce Gregory
20 reviews

3 months ago
Always a fresh selection of fruit and vegetables. I enjoy shopping there. The staff is always helpful and friendly.

Amanda Arnold
4 reviews

6 months ago
The employees have a hard time remembering their customer service voice. More times then not, every employee I come encounter with has some type of attitude, like I'm an inconvenience to them or something.
1

Safeway (Owner)
6 months ago
Hi there Amanda. This is concerning to us, and we'd love to hear more about the experience you had. At your earliest convenience, please reach out to us on our site or reach out to us through our Contact US page, so we can learn more about it. Hope to hear from you soon, have a great day!

Vanessa Hooke
42 reviews·2 photos

8 months ago
I recently started shopping at Safeway for the digital coupon deals. My experience at this location was great. The cashier was nice enough to make sure I got all the membership prices and the digital coupon price as well.

Carmen Davis
Local Guide·36 reviews·42 photos

5 months ago
This place is so cool and decorated great for the holiday's. And has great people helping check out. The place Is well organized and has great convenience.

Jaz "jaz" s
Local Guide·94 reviews·161 photos

5 months ago
Horrible prices never any good deals like other stores in town and it's hard to say but it looks very obvious that it's catered For The people that are in poverty living in the apartments next doorand have no other choice or transportation to go elsewhere
1

Safeway (Owner)
5 months ago
Thank you for your feedback. We strive to offer fair and competitive prices and a nice shopping environment. Your feedback is truly valuable to us and will be shared with our appropriate teams for further review. If you would like to be personally contacted regarding your experience, please visit us on our site or Contact Us page. Have a great rest of the week.

Joseph Fimbres
Local Guide·188 reviews·4 photos

5 months ago
It was a good experience. I got what i needed and left. I really didn't have any interactions with any staff this time other than the cashier.

Elisa Espinoza
Local Guide·112 reviews·112 photos

8 months ago
I discovered Digital clipping, the best way to shop. Especially now a days everything is so expensive it's a great way to save. Example I went shopping this Wednesday after seeing the grocery ads. Safeway and Albertsons had eggs and milk in … More

James Adelman
Local Guide·240 reviews·4 photos

5 months ago
Safeway works hard for its customers.
I hope Kroger doesn't ruin things.

Samantha
Local Guide·23 reviews·48 photos

A year ago
The bakery customer service needs work! I was looking at birthday cakes and decided on one pretty fast but no one asked if I needed help when I frist came up to the case there were 3 people and they weren't busy it was just me. After 5 or … More
1

Crystal Firestone
Local Guide·685 reviews·1234 photos

2 years ago
Really nice Safeway. Got some steaks for cheap, well cut. Very clean store, there is a nice Starbucks here too. Service was very friendly and helpful.
Photo 1 in review by Crystal Firestone
1

Mijalina Mia
1 review·1 photo

4 days ago
NEW
I wasn't gonna post this review but after not getting a call back after 20+ days I feel this person needs to be vindicated. Well if I could rate this business a negative star I would and will -about a month ago LOST PREVENTION AND SEVERAL MEMBERS FROM MANAGEMENT physically, racially and verbally assaulted a Hispanic female who was visibly distraught requesting medical attention. She hadn't even left the store as a matter of fact she had stopped about a few yards from the door looking at a receipt she looked as though she was about to return back to customer service where another manager had gave her a refund for money she was owed how do I know because I was behind her in line at customer service it wasn't until she got to near the exit when she was confronted by staff members, who came off extremely verbally aggressive. I'll tell you this if someone called me a mother effer and told me this is why you ppl shouldn't be here I'd be talking 10 times worse back. The fact that this lady asked for that Lost prevention (LP) to step away and deal with management directly because the LP could not control her emotions, which the manager refused and told her to stfu while in her face says a lot about this company. Anyway I felt obligated to stick around because several staff members were teaming and piling up against a Hispanic woman ( this manager was a male about a foot and a half taller than her in her face screaming while the LP kept shoving her with her shoulder and management did nothing to stop his staff from doing this) the customer called him a racist bigot it struck a nerve because he called the cops so quick and shoved the phone making contact with the customers face saying who a bigot now this poor lady was assaulted / took a bite to the face and followed outside the store when she was trying to leave. The manager and The LP walked out the store following the customer who just got bit/assaulted her was still trying to attack her while following her outside the store still Harrassing the customer The LP called her a spic and bragged how she kept the items the customer paid for and how she "whopped her $#*!." This lady tried to leave before it escalated to physical violence but was threatened that if she left it would be worse on her. She was not permitted to leave I heard them tell her that she couldn't leave. She was held against her will I tried helping her gather her items and the lp kept throwing her groceries she paid for all over the store floor. I often ask myself what would have happened if this lady were white….This is someone's mother. My heart goes out to you dear …
As you check out You would think self check out is there to assist you from some things we may sometimes over look. Long story short i ran into this lady the a couple days later and noticed a bruise on her face (picture below) Safeway gets an F. I don't know what else to say other than this is ugly and wrong last I heard these two employees are still employed …. Just shows how this behavior is condoned

Safeway: Hi, I'm your Safeway chatbot. To get started, please select from the following topics or enter your question below:

I have a problem with my order
Where is my order?
I need help signing in
Pickup and delivery options
Edit my order
Loyalty Program info
I want to combine multiple accounts

Safeway:
You currently have no pending orders.

Let me know if there is anything else I can help you with.
David Freid: I was talking with a delivery support and he put me on-hold over 5 minutes ago?
Safeway:
Do you mean:

The contents of my order are not what I expected

David Freid: I did not receive my order #*******
Safeway:
We apologize that your order did not arrive during your delivery window. Please connect with a live chat representative to address this further.

Is there anything else I can help you with?

Yes
No

David Freid: It is important I recieve asap...
Safeway:
I found the following information which could be helpful:

My order didn't arrive during the designated time

David Freid: My order didn't arrive during the designated time
Safeway:
I'm about to give you an answer that I've already given you. Would you like to see it again?

Yes
No

David Freid: Yes
Safeway:
We apologize that your order did not arrive during your delivery window. Please connect with a live chat representative to address this further.

Is there anything else I can help you with?

Yes
No

David Freid: connect with a live chat representative
Safeway:
Thank you! You will now be connected to a live chat specialist who will assist you.
Safeway has left the chat
You are being transferred, please hold...
Agent Shicay Gezelle enters chat
Shicay Gezelle: Hi. I'm Shicay! How may I help you?
David Freid: David Freid: I did not receive my order #*******
Shicay Gezelle: I am sorry to hear you are having an issue and would be happy to assist you.
David Freid: I still need that order
David Freid: delivered asap
Shicay Gezelle: I am sorry your order was not be delivered within the scheduled delivery date. I understand how inconvenient it is not to be able to receive orders on time. However, I can process redelivery for tomorrow.
David Freid: NO WAY!
David Freid: What kind of customer service is that
Shicay Gezelle: Deliveries for today are already full.
David Freid: TOO BAD
David Freid: I want a full refund for this order and my monthly delivery fee.
David Freid: OR I WILL CANCEL
David Freid: This is the second time...
David Freid: You delivered an order to the wrong apt. And I
David Freid: never mind that
David Freid: REFUND ME
Shicay Gezelle: Sure. Please give me 2-3mins.
David Freid: ok
Shicay Gezelle: May I have you phone number please?
David Freid: *******523
Shicay Gezelle: Thank you
David Freid: Also, I was onhold with delivery support for over 10 mins...
David Freid: The guy never came back
David Freid: UGH!
David Freid: This is costing way too much time
Shicay Gezelle: I apologize for the inconvenience. This is not the experience that we want you to have.
Shicay Gezelle: I have submitted a refund request to the store in the amount of $106.50. Please be advised the refund will be issued within the next 5 to 7 business days.
Shicay Gezelle: Rest assured that every effort is made to prevent incidents like this from occurring.
David Freid: What about my delivery fee and the fact I will now use an alternative system
Shicay Gezelle: You mean your subscription?
David Freid: I am very upset over this
David Freid: YES
David Freid: I think I deseve a bit more than sorry
David Freid: This has cost me NOT YOU
Shicay Gezelle: I'll be asking for another 2-3mins to process the cancelation of your FreshPass subscription.
Shicay Gezelle: Thank you.
David Freid: I did not even recieve a notification that my order was not to be delivered...
David Freid: UGH!
David Freid: Great more time lost
David Freid: I will write a review about this and include this converstation...
Shicay Gezelle: If you cancel your paid subscription after the first 15 calendar days have passed, your monthly subscription fee will not be refunded.
David Freid: CANCEL
Shicay Gezelle: However, you still may continue to use the FreshPass subscription and service through the end of either your monthly subscription plan end date.

Want to give kudos to my Herndon Safeway clerk, Cresencia, & bagger, Nick, for always giving stellar service. They continually offer a smile and offer to help in anyway they can. Safeway has many great employees, but these two always meet my expectations! Nick not only greets you inside the store, but also when he sees you outside before you enter the store. Keep up the good work Safeway!
*********************