SafewayReviews 174

The Pearl District Portland Safeway won't staff the customer service desk when customers need them too. This has been going on for over one years time! The manager on duty refused to open it on more than one occasion when I asked. I have to go to a different store to get my needs met. This store is close to my home and I do not drive! Please staff the customer service desk or tell the MOD to open it when customers want service.

I am not employed by safeway. I do not appreciate the fact that your only clerk this morning refused to check out any small purchases. I do not get paid to check myself out. This is a bad thing to expect people to do when you don't pay us to do your job

Safeway refused to honor a coupon that was clipped and cell phone not available to prove. Most of their sales have crazy stipulations. Their app never works. Their CSRS are unhelpful. Here is photo of refused clipped coupon.

I'm getting tired of seeing store ads from Safeway regarding products that are supposed to be on sale. This week its the split chicken breasts(at the great price of 97 cents). Unfortunately, you go to the store and guess what, no split chicken breasts. Then, you find out that the store doesn't give rain checks on meat anymore. So why the ad? The manager says good luck with that. We rarely see any supply. It almost seems as though this is some form of gimmick and misrepresenation to get customers to flock to the store only to find no product.

The add for December 21 - 25,2022 the store was closed December 25. No one could buy any this day. The store showed have continued the sale of COCA COLA mix & match but 2 get 3 free. So sad you would not honor this in the 12/26/2022 very sad. No recycle place where I live so why do we have to pay redemption fees.

Went to Safeway to buy milk today in Coquitlam bc. There was a snow storm 2 days ago and things don't run on time after this. Well there was no milk in the store, so I asked the cashier if she knew when it would come…don't ask, they will freak out on you, very rude answers and not very professional. All they need to do is say I don't really know. They need to put a sign on the milk fridges to tell customers that the milk is delayed.

I have been ordering online from Safeway off and on for about 4 years now. I have NEVER had a good experience. I tell myself never again but end up trying 6 months later or so. Today's order has substitutions that I did not select, negating any sale for those items. I was very careful with my substitution choices, and still they messed it up. Prices shown online are not what I end up getting charged. I've gone in several times for refunds, which the store is always good about, but I haven't done that since the pandemic so not sure how it would go now. The website should give you options to add items to your list and to your cart without having to go back and forth. The weekly ad should also have these options. HUGE PAIN POINT for ALL customers. Cannot believe it has not been updated to be more user friendly after all these years! Get it together Safeway! I. AM. DONE. Also, why is the store out of so many items at 11am? Seems the shoppers aren't properly trained or just don't care.

No matter how hard I try, the App never seems to work well. Just tonight, I wanted Peets, which was on sale. Since I already ran into trouble putting sale prices in my phone at home, I went to the store to use the price scan option. It didn't work - so I tried again - and once again- nope. I figured out that I could add it in manually, except I put it into the cart for grocery pickup.
When I was checking out, I didn't get the sale price. I wasn't surprised, as it's happened on many times to count. Unfortunately the clerk who helped me gave me a rash for not correctly adding the same price. I am sorry for that person, because I guess they hear complaints often, but this person's attitude was horrible. I almost never shop there anymore, hopefully Kroger will do a better job after the purchase of the Safeway brand goes through.

For those of you who, like me, really like Campbell's Chunky ROADHOUSE Chili, BEWARE the FALSE advertisement on Safeway Supermarket Corporations website showing the picture of the REGULAR Campbell's Chunky Chili With Beans LABELED with the name next to it of "Campbell's Chunky Chili With Beans ROADHOUSE" name. They are NOT the same! (SEE PICTURES BELOW). When I email contacted Safeway Corporation about this, they responded by "apologizing" that the product was mislabeled at the "LOCAL STORE" and headquarters would contact the "STORE DIRECTOR" to inform them about it. I HAD NOT even designated ANY of the local Safeway stores. (SEE CORPORATE RESPONSE BELOW). I could not include my email complaint because it was submitted through the Safeway online website format.

Safeway has the worst management of any other company. They always are all empathetic and don't care about personal problems.

Safeway is a bad work environment for young people. My daughter is underage and works in a Safeway store as a cashier. A co-worker stole her Apple Airpods and was caught in camera red handed but Safeway did NOTHING about it. I will not allow my daughter to work in that kind of environment where thieves can do whatever and Safeway just stays still and quiet.

I love the baby back ribs but removing that membrane is very difficult. I went to the butcher to ask him to remove it for me. The gentlemen was rude and not happy and told me I could leave it on. My dad was a butcher and would never talk or treat a customer like that.

I have been getting my groceries delivered since the pandemic. They always get something wrong. When I call customer service or the store that delivers I have gotten attitude like why dont you come to the store and shop.
I think they dont like to deliver and mess up orders on purpose to discourage ppl from getting deliver service.

As a retiree on fixed income, I have used Safeway.com for the convenience of online ordering and curbside pickup for 3+ yrs. And now find that instead of debiting my recently qualified EBT, purchase, it was deducted from my bank account. Not the first time! BEWARE of info you provide online to this company.

I broke my knee last April. After 3 months in hospital and rehab facility, I am safely living alone and Safeway Online is the only show in town that is a 2 click experience and delivers, via refrigerated truck, to my door and places groceries on the kitchen counter, The drivers are fabulous and professional and usually on time. I can only walk short distances and use a rollator. I order online and sometimes they substitute similar items. It is what it is! I live in an apt. In Bellevue, WA, and the delivery orders are fulfilled in Redmond, which is just north a bit.
Once your order is on the way you can follow the truck online in real time, so you know when it will arrive.

I don't miss grocery shopping at all and will use delivery after I am well. I won't be able to drive anyway!
My needs are slightly different than those of a family, Since I cannot stand very long, I cannot really cook. Safeway delivery is a good thing in my opinion, as a handicapped person.

Other stores deliver, but the personnel they use are usually unequipped and untrained.

I am a long time shopper at Safeway, I like your stores and products, I do not know what is happening to the Union/ research store but now I remember why I don't shop there, the men cashiers are friendly, helpful and smile, but some of your female cashiers need a refresher course, yes, I have told the Manager how nice it is to come back to my store, Bamn! Again this morning not so nice again!
Thank you for your time. Lana Arbogast. Colorado Springs