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SaferWholesale Reviews Summary
SaferWholesale has a rating of 3.1 stars from 1,111 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SaferWholesale most frequently mention online shopping, electric forklift and fast delivery. SaferWholesale ranks 30th among Auto Parts sites.
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I ordered a sectional 6 1/2 weeks ago and was told it would take 2-4 weeks. When i call their customer service line, they are extremely rude and lie about where my couch is. I just got the couch today. It was put in my garage by the delivery company. The boxes were torn up and in terrible condition. The I opened the boxes I found that my couches were all broken, thrown off a roof broken... I called the customer service line and was yelled at because I was quite upset, and told the don't give refunds or compensate for negligence. I now have to send pics to them and send it back. Luckily they said they agree to send me another one, but who knows how long or if they actually will. The worst company I have ever dealt with! To bad this site doesn't go into negative star ratings.
I am so nervous with my $$$ I bought an $1,800 go kart and it hasn't arrived. UPS told me tracking info is incorrect! Btw, it is safe wholesales tracking info who mailed 2 me.
I'm mad I didn't review company b4 placing an order.:(
What's next? Omg!
Hilda,
I appreciate your concern over your order, as it is understandable to feel uncomforatble prior to receiving your unit. I am Happy to report that your unit was received by you 2 days after posting this review. The unit was received on 4/9/14 and customer has not had any further issues. Tracking for shipment is as follows:
Tracking Detail
983731416
Updated: 06/09/2014 11:47 A.M. Eastern Time
Delivered
Delivered On:
Wednesday, 04/09/2014 at 5:47 P.M.
Signed By:
BONILLA
Additional Information
Appointment Made:
04/08/2014
Appointment Requested Time Range:
3:00 P.M. - 8:00 P.M.
Appointment Requested:
04/09/2014
Number of Pieces:
1
Weight:
550 lbs
Shipment Progress
Location Date Local Time Activity Trailer
San Antonio, TX, United States 04/09/2014 5:47 P.M. Shipment has been delivered to consignee 460083 UPGF
San Antonio, TX, United States 04/09/2014 10:28 A.M. Out for Delivery 460083 UPGF
San Antonio, TX, United States 04/08/2014 8:24 A.M. A delivery appointment has been scheduled with the consignee
San Antonio, TX, United States 04/01/2014 7:25 A.M. Shipment has arrived at a Service Center 160628 TFVP
Fontana, CA, United States 03/29/2014 8:58 A.M. Departure 160628 TFVP
Fontana, CA, United States 03/28/2014 6:36 P.M. Shipment is at a UPS Freight location 926573 OVNT
Fontana, CA, United States 03/28/2014 2:21 P.M. Shipment has been picked up 926573 OVNT
Rude please let me know if anyone has done a layaway and actually got what they paid for. I was thinking about the wandaygo. Camper by layaway scared to to deal with these people after all the bad review. What a shame, lots of nice stuff. They were very rude and pushy on the phone all they wanted was a credit card number then would send an invoice NOT no where to sign up online and pay like a business. He said they do not have a bank? Wow. What a shame. They suck because such nice things. There. Cheap. Want to hear more please.
Holly,
I do apologize for any negative experiences you have had with our sales staff. I assure you that we are here to assist you. The negative reviews you have read are a very small percentage of our overall business. We have many departments set up to cater to your needs, and you do not have to deal with our sales staff unless you are ready to make a purchase. For all random inquiries you can contact [email protected] and deal with our trained customer service team instead of sales. The Wanadaygo is one of the products we actually do manufacture and I can assure you they are custom made to order. If you wish to set up a layaway your product will be in production the minute you finish payment. Please feel free to contact us directly should you have any further questions.
I received a confirmation that my order was received, then I had 3 telephone calls and a text from saferwholesale within 5 minutes saying that saferwholesale needed payment ASAP.
When I returned saferwholesale's call, the rep (didn't get his name), informed me that the card did not go through and wanted to know if I could pay via e-check or another credit card. He was very pushy as I informed him that I would have to call him back after I spoke with my husband. He even asked when my husband would be home.
After the conversation, I texted back that I wanted to cancel my order. His reply was that your company does not cancel orders.
He wanted to know why the card declined and why I would try to buy something on a card without money available. He went on to say that he was going to send me to their "fraud dept".
I texted that I wanted to cancel the order because he was being too pushy.
After threatening me with the fraud dept. text, he then texted me to call the number on the back of the card and ask for "Jeremy" and my limit would be increased.
After speaking with my husband, I found out that the card has 2 lines of credit, one for purchases anywhere and the other for a specific place of business. There was credit available, but only for the specific place of business. I did not know that at the time.
Even though there is a place that says "Edit/Cancel Order" you can't cancel order.
STAY AWAY FROM THIS "BUSINESS".
Amy,
I can understand your frustration as your purchase did not go as smoothly as you would have liked. It is standard procedure to contact the customer directly if the payment bounces. They were simply following up with you to make sure the transaction went through appropriately. I assure you in no way was anything done wrong. Your transaction never was processed and the funds never cleared, therefore the order was cancelled. We do have strict terms and conditions for cancellation as we are a wholesale distributor, but that does not mean we cannot cancel an order. If funds had been transferred I assure you the relationship would have been much different. I do apologize for your bad experience, but we do try to cater to each of our customer's needs respectively.
I can not comment on the quality of the products. However, after my chat with one of the sales representatives this morning the other negative reviews do not surprise me. The sales representative was very rude. I just wanted to get an estimate on their shipping charges and he refused to give me any prices unless I was planning on purchasing from them that day and told me to contact them when I was ready to purchase. I told him that if we felt the prices were right we were ready to purchase. He still would not tell me what their shipping rates were and wanted to know how much I was willing to pay. I gave him the price that another website was selling the exact same product for less and asked if he could beat that price. He said he could only beat it by a few bucks but could not give me the other items the other website was offering. I asked what he meant, just the free items or the warranty and what price he could give me. Instead of responding to my question, he disconnected the chat. It is obvious this company only cares about making money and not the customer. From what they advertise on their website their prices are extremely high and if you are looking for ATVs I recommend you check out http://www.superiorpowersports.com or http://www.powersportsmax.com instead.
I do apologize about your experience with trying to purchase a product. We do specialize our shippping quotes based on the item purchased and the distance it is going to travel. Many other websites you have mentioned do not specialize their quotes and instead charge a standard shipping cost. We try to price match any website that sells the same product. If we could not meet your specific pricing desires I do apologize, but our prices are set at our red sales price being the lowest we can sell them at. Many of these products also have strict MAP pricing set by our distributor and unless we are selling them locally we cannot go under the MAP pricing.
My sales person Craig was so happy to sell me a $5200 car port to be shipped and installed in Arizona. Said it could be 4 weeks to have it delivered.
My husband has been preparing the ground where the item was to be installed and wanted me to find out when should expect it, as it has now been 4 weeks.
Today, 4 weeks later Craig calls me to say, there has been a problem with the quote as there is an additional $1200 we HAVE to pay because there are building codes in the state of Arizona.
I said I am NOT PAYING $1200 more... I did not agree to that amount. Just refund my order. He said he would charge me $500 to cancel the order.
I said you cannot legally hold ME ACCOUNTABLE for YOUR ERROR in pricing a product. You cannot legally hold me responsible for a cancellation fee either.
Unfortunately his boss ARGUED that I was OBLIGATED to pay them - no matter that they didnt do their homework BEOFRE they made the sale
So I called my credit card company, filed a dispute.
Heather,
I apologize about the experience you had with ordering this Car Port from our company. As a wholesaler we are not the company who actually is responsible for the product and installation. We simply advertise the product for sale an broker the deal for the car port manufacturer to schedule shipment and installation. Many times the vendor will tell us that the advertised sale price we have is so low it will not actually cover the immense shipping cost for such a large structure. These are customized quotes for delivery to your exact location within the continental U.S. If we needed to charge you additional for the shipment I assure you it was very much necessity to transport to your location. We always strive to provide you the best possible price, but sometimes that does not leave us the profit margin to cover expensive shipping costs. I apologize if the salesman failed to explain this to you in detail. Your order was eventually cancelled and you received your funds back. We sincerely apologize we could not broker the deal for you accordingly.
SaferWholesale was Great! We received the new sauna last week. It was easy to assemble and looks to be of very sound construction. My wife and I have had conventional saunas for over 40 years in Wisconsin, but this was our first significant experience with infrared. Suffice it to say, my wife greatly prefers our new Yukon to any we've had before. I am also delighted with how quickly it heats ups and how well the heat penetrates my body. We've been doing two or three sessions of 20 to 30 minutes alternated with cooling down in the pool every day for the past week and I already notice reduced joint pain and an improvement in the look and feel of my skin. I'd highly recommend the Yukon sauna to anyone.
I ordered a motorcycle helmet in October. I never received it. The customer service reps claim that they sent it and because no one answered the door the helmet was returned. I got no notices on my door from FEDEX or UPS and there is ALWAYS someone home. I requested a refund. I was emailed that I would receive a refund check which I have never received. When I call, I'm instructed to email the manager. The manager does not reply to my emails. Stay AWAY!
Ingrid,
I was looking into our records and you are Correct the unit was returned to our Vendor as undeliverable. This means for some reason they could not deliver it to you and had to ship it back to where it originated. We were brought aware of this issue at the time you had posted this review, due to the fact we were not the shipper and did not receive notification ourself of the missed delivery. The minute you made us aware of this issue we Cut you a Refund Check (Check # 1069) and mailed it to you Via USPS mail. Your order was cancelled and refunded to you as of 2/18/14.
This company should be shut down. They lie and lie and practice unethical money transfers
Danny,
You seem to be a bit mistaken about the Delivery costs, what was offered to you free of charge and what the E-Check discount covers. If you receive delivery to a Business you do get Free Delivery charges, not free shipping. Delivery costs refer to having a truck come to your location and drop the product of to you. The shipping cost covers the cost to get the unit across the country to your location and this can be discounted $50 through E-Check payment, but cannot be offered free of charge. When they contacted you about shipping cost it was simply because they had aggregated an accurate shipping quote to your location and offered you a $50 discount on the shipping through using and electronic check. You were a bit confused understandably and demanded to cancel. You were informed about our 30% cancellation fee and became irate. You filed an affidavit with your bank stating this transaction was fraud and done without your knowledge. The funds were reversed directly back to you in full. This is considered illegal due to the fact you lied about not knowing of the purchase and you were simply unwilling to pay for accurate shipping. We never once tried to do anything besides provide you with accurate shipping rates, which you declined to want to pay and that made you upset and unwilling to proceed with the purchase. Your order was Cancelled and your Funds were never taken.
I'm an Edmonton, Alberta customer and I just bought one of the easy set up party tent for $462.50. I knew from experience that the cheap tents are pretty much disposable. I took a gamble on this (sorry) hoakie website in hopes that it would actually deliver on service and product. To my surprise it did. The tent and frame are exactly as pictured and expected and it arrived UPS at our door within 2 business days of receiving the tracking number. Total days from order to delivery 4. My emails were replied to by three staff within hours of making requests. The website is a little over the top but I wouldn't hesitate topurchase from them again. Jacqueline C.
Here's a timeline of the events that took place...
Dec. 20th - Ordered product through Scott (Manager) double checked with him the product I ordered was available for purchase - He confirmed it was... took my credit card # and proceeded to charge the full amount before it was shipped... Order went into processing...
Dec 23rd - Emailed - *******@saferwholesale.com to check on the status of my order...
Dec 26th - Phone to check on order with Scott - he wasn't available left msg with receptionist. Received email back from Gerardo at *******@saferwholesale.com stating total ship time from date of order is between 10 – 15 business days. I will see a tracking # between the 9th and 11th business day...
Jan 02 - Phoned and talked to Micky no tracking # yet he's going to print off receipt and leave it on Tim's Murphy's (Product Manager) desk and he'll get back to me within 24hrs...
Jan. 03 - Phoned to follow up since it's been more than 24hrs - talked to Micky - says I'm scheduled for a call back from Tim - end of conversation
Jan. 06 - No call back from Tim - phoned to follow up again - talked to Micky - notes on account - item not available anymore has been discontinued - issue refund - will receive in 7-10 business days...
Summary: received full refund back on card... Never spoke to Tim once... It would have been nice to get a phone call back explaining the situation instead of getting the run around...
Matt,
I am sorry to hear about the troubles you had communicating with our company, but am GLAD you did receive a full refund back on your card resolving all of your issues. The best way to contact us is in fact [email protected] our customer service direct email. We are an incoming call center and experience an influx in volume from time to time and it can be difficult to get upper management on the phone. If you send an email we can always have someone follow up with a phone call directly to you at our earliest possible convenience. We try to cater to each and every customer's needs, but sometimes it is much easier to contact us via email rather than call in.
Worst Site Ever. Wont return emails. Phone support is rude and unhelpful. Its been a month and I still dont have my order. Lied to by phone support said I would have my tracking number on Monday still nothing. STAY AWAY.
As a wholesale brokerage, we do not ship the products on our website from our physical location. They ship directly from the Manufacturer's distribution facility to the customer. Therefor we do not get tracking on an order until the product has left the distribution site and our vendor has forwarded the tracking number to us. On an order with Standard shipping 10-15 days, we typically get tracking between the 9th-11th business day. If there is a delay in shipment or the order is on backorder you will be contacted directly by our product manager for available options. I apologize for any inconvenience you experienced when calling our company via phone, but for future inquiries please email [email protected] first so we can make sure the correct department can contact you and resolve any issues you are experiencing.
I purchased a party tent from this company
It broke after 1 night. They refused to do anything about it. The worst customer service from Artie a manager. He was rude blamed me stating it was my fault for leaving it up overnight. It's a party tent. I would not ever advise anyone to do business with this company.
Karen,
I do apologize for your experience and I remember our conversation very vividly. We did inform you of our policies regarding Party Tents and how they are not permanent structures. We also checked your local weather for overnight weather and at the end of our discussion it was concluded that this damage had been caused by weather and improper care of the tent. Therefore, we could not warranty any replacement parts or a replacement unit. If the tent arrives to you Damaged, missing parts, or defective you will be warrantied whatever parts necessary. However once the tent is set up we are not liable for any inclement weather you may experience damage from. We were willing to get you parts to replace anything broken, but you refused to take responsibility for not disassembling the tent overnight and purchase parts. We even offered to get you a discount from our distributor for the parts needed, but you refused to accept anything else besides a full replacement, which we could not fulfill based on the circumstances of the issue. We are always here to help a customer get whatever they need to resolve any issues with a product they purchased from us, but our warranty policies are very clear and do not cover customer negligence.
I am very familiar with this website. Using the website from the long time and enjoying my online shopping with the saferwholesale.com. I am also getting good discount using the coupons. Last time, I bought a mobile case and got the product within few hours. As a lone time user, I am also getting good promotion packages with the company. Great website having sound customer satisfaction management. Excellent shipping services.
I am reading the reviews available on this page. My experience with the saferwholesale.com is very attractive. I have been bought the items several times and every time I enjoyed my shopping on this website. Very easy to access, mobile friendly and great services by the sales staff. Fast and express courier delivery with tracking record. Perfect online shopping portal. I will give 10 out of 10.
I purchased baby items from this website. My doctor advised me to buy quality baby foods and other products. One of my friends suggested me to buy the items from this website. I am very happy to say that this website is really very helpful if you want to go for the quick and safe deal. Their shipment policy is very good. You will receive your packet within few days even few hours after the confirmation. I am happy to be their customer.
Dear friends…I am writing my first review on this website. I have a positive review about the company as I am 100% satisfied with their services. The quality products and the fast delivery system are the best points of their services. Their customer management is very good and they have all facts about what a user wants. At last, I want to convey my thanks to each and every member of this quality website.
I am a working lady and I have a baby who is 5 year old. I was looking for good soft toys for him and I booked from this website. I got the shipment within 2 days using the credit card payment. It was an easy deal and enjoyed my shopping on this portal. It was the excellent experience.
What a perfect deal! I think it was one of the best online deals I did. Everything was easy and I completed my whole month shopping with in 1 hour. It was the wonderful experience while dealing on this great shopping portal. I am going to recommend this website to all of my friends who are very active in the online shopping. At last, I want to say thanks to all team members of this great shopping website.
I ordered by gift set yesterday and got today. It was one of the fastest deals I faced ever. The packing was good. I am very happy with the quick and fast delivery of my packet. I booked it through normal procedure but they treated the delivery as an express method. Now I am planning to buy some more fashion accessories for an upcoming event.
From the business
G. S. I. Is an industry leader in wholesale distribution. We have over 11,000 products and 1,000 distribution facilities in the United States. We sell products for Home, Leisure, Sport, and Lifestyle. Our prices are the lowest around because we ship the products directly from the manufacturer's distribution warehouse to the customer, without passing through a retail establishment. We customize our shipping to the specific location of our customer, so you will never be overcharged for shipping. We have customer service, tracking, sales, Parts and Warranty Departments all available for communication via telephone. We are here to cater to our customer's exact needs even though we cannot be physically near the customer.
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Justin,
I apologize for any frustration you have incurred during the tracking and shipping of your order. Fortunately, we do insure all of our packages with our shipping carriers for total value of the product. Meaning that as long as you make notation of the Damage on your delivery receipt you will get whatever replacements you need. If you need an entire order replaced due to damage in shipping that is no problem. I hope that your issues have all been amicably resolved and you have received your replacement unit already. If for any reason your issue was not resolved please feel free to contact us at [email protected].