SaferWholesaleReviews 1,111

Alvin,

I see you have been working with our parts department to get a Canopy and some parts for your dump bed. Our vendor has assured us that the parts were ordered from the Factory in China towards the middle of March. We have inquired to them as recently as 7/8/14,2 days ago to get a status on the availability. They did inform us they could express ship the parts via air mail from China, but that cost would be at your discretion. I assure you the minute the parts are available they will be shipped to you directly, but unless we pay extra for the express shipping we are at the mercy of our Freight shipment and Customs. We will update you as soon as we have a concrete answer on the shipment of your parts. You can always call us and speak with Conrad any time you like.

S M,

I do aplogize you feel this way, but I can assure you we have customer service departments to help with all of your issues. If you have missing parts when a product is received you can get the needed parts from our Warranty department. As far as delayed shipments, that all relies on the specific product and manufacturer the product is from. We have over 18,000 products and 1,000 different vendors who sell their products on our website. Some items are less available than others and some products have longer lead times than others. We try our best to keep you up to date on any delays that may occur, but you can understand that some customer's are not willing to accept any sort of delay. At the end of the day we are here to get you a product less expensive than anyone else and we cut out the retail prices. We are your representation to a manufacturer's warehouse that has no customer service. We supply you with the point of contact to have all of your issues resolved. Even though the products do not come directly from us we are here to assist you with satisfying your needs.

It seems to me that you have not had the scooter correctly assembled and that is why you are experiencing so many issues. The Scooters come in a Metal Crate not fully assembled for packaging reasons. You need to assemble just a few small parts including the Handle Bars, Front Tire and Battery installation. Outside of that the unit must be PDI (Post Delivery Inspected) the same way a unit is gone over at the dealership selling the unit. If this process is not done correctly you may harm the unit by using it while not correctly PDI'd. As for your registration, that is something you must request. You need to email your VIN # to [email protected] and you MSO paperwork will be mailed directly to you. If you never email us your VIN we cannot process your MSO and have it notarized. All of your issues can be easily resolved and we are willing to work with you to come to an amicable resolution.

We are currently working with this customer to resolve their issues. Please see below:

There are no brakes. They dont work. There is no way to stop it. Fluid leaks everywhere. It is not from the plastic filler reservoir. Lisa
Artie S. Wrote: -------------------------
Lisa,

I have placed an inquiry with our supplier to see what we need to do to get you the parts you have requested. The only thing I am not sure of is what you mean by Brake System. What is wrong with the Brakes and what are you looking to get for those? Please let me know so I can see what needs to be done to get you all of these parts.

Thanks,
Artie

Lisa y. Wrote: -------------------------
Artie, the order number is G51866 I do appreciate your responses so quickly. Much more then i received from others in the company. They need more people like you. I hope we can resolve this issue. Thanks! Lisa
Artie S. Wrote: -------------------------
You can simply put your Sales Receipt number that starts with a G and followed by 5 numbers on here so we can look up your order. I have not previously had any dealings with you so once I see the sales receipt for myself and the order from our vendor I can see what needs to be done to resolve each of your complaints.

Lisa y. Wrote: -------------------------
Artie, There is an extreme price difference in the Cazador and the lightening extended UTV as well. How can we resolve this issue? I have checked out both as they are different vehicles. The price difference is about 2000. 00 If you can get me parts to make this street legal, a brake system, nets, correct windshield, side steps we can possibly negotiate. I do not want to post my full name on this site for privacy reasons what else can i put on here for you to look up my order? Lisa
Artie S. Wrote: -------------------------
Lisa,

That sounds like a very feasible resolution. I will see what needs to be done to get all of the parts you have requested shipped out directly to you. Can you please let me know the full name on your account with us so I may pull up your sales receipt and place an order for the desired parts.

Thanks,
Artie

Lisa y. Wrote: -------------------------
I would like the street legal package for this and the brake unit and the correct nets as well as the correct windshield. I would also like the step side bars that i was told came with the unit. The dash is different as well. You should not post pics of something and say that is what you are getting and it not be what you are getting. Please send me the equipment needed to have brakes, windshield, safety nets, and turn signals, switches and whatever i need to turn the turn signals from left to right etc. Also look at the pictures i sent via email of the unit. I will post them if needed.
Lisa
Artie S. Wrote: -------------------------
Lisa,

I assure you the unit that you received is exactly the same as the Lightning Extended model. The names listed on our website are generic names not associated with any specific manufacturer's distribution facility. This is because we get the same product from a few different suppliers and each one has their own specific name for the unit. Such as this vendor calling is the "Cazador". The lightning is actually a very small unit no matter what vendor fulfills the order. The extended version is maybe large enough for a 6ft male tops. Any larger and you would need a larger unit. You received exactly the size of unit you purchased and I think possibly you simply had a different expectation of the size. We fulfilled your order for a Lightning Extended unit, you received the product, assembled it and it runs fine. We are here for your support should you need it, but can assure you nothing dubious was done in this order and you received exactly what was purchase, but with a different trim package than the one displayed on the website.
Lisa y. Wrote: -------------------------
We did have time constraints but we were very honest with that upfront. If they could not get us the lightening extended we should have been told that. There are no side steps on this unit, no turn signals, no brake lights and it clearly says cazador on the unit. It is a much smaller unit then the lightening extended version that the pictures show. Very low to the ground not like the lightening extended. I specifically asked about the side steps and if they were made of metal when i talked with i believe Alex and he assured me they were and there are none on there. I will be more then happy to send you the pictures of the unit i was shipped. We would have taken the unit apart and shipped it back in the crate just like it was sent to us but we were told we could not do that. This unit is priced much differently then the lightening extended unit. I understand things happen but i specifically asked the questions to make sure i was gettingthe correct unit. The brakes have never worked on this machine as well. We asked for a new brake system but all they sent was the brake resivoir. The netting does not fit as well as the windshield. If you would like to make this right you can email me to discuss. I think you should do right by your ads and be honest trustworthy company so the consumers are happy to do business with you. We are very mechanically inclined and do know how to fix this thing but we have not received the correct unit to begin with. If you would like the pictures i will post them along with the ad pictures. Thanks Lisa
Artie S. Wrote: -------------------------
Lisa,

I have spoken with Patrick just now and he informed me of the situation you had with your unit. When you made the purchase you had very specific time constraints on when you needed the item and we purchased the unit from our only vendor that had the unit in stock. We made sure to send you the extended version of the lightning and that is what was shipped to you. The only difference between the photos on our website and the unit that was available for immediate shipment was the front end / headlights. If there is any parts missing needed to make it street legal we can get you the needed parts. We have street legal light kits available to send you and would like to help resolve any issues you are experiencing. Please let us know what you need and we can accommodate you. As for returning the unit, it is true that the unit must be unassembled and in the original crate in order to ship back to the distribution facility. As of our 1st communication with you the product was fully assembled and therefore we could not take the unit back. We are more than happy to accommodate you desires, but need to know exactly what you need in order to proceed accordingly.

We do a significant amount of business with Canada and even have a canadian exclusive website for products specific for Canada. Although we do sell 18,000 different products we are not specialists in what the registration and license laws are in each state or for this matter Canada. Always be sure to check with your local DMV prior to making an informed purchase to make sure the product is acceptable. We have shipped many products over the border, but motorsports are one of the most restricted product categories for import. We apologize for the discrepancy, but we are willing to work with you and offer you some compensation towards a future purchase with us due to this issue.

I do apologize for any inconvenience you have had with our company. Our salesmen, Jestin and Matthew alike, are simply just salesmen. They are here to take orders and discuss the transaction details with the customer. They are in no way customer service representatives. If you are having trouble placing an order or about product availability you can always contact our customer service department 9am-5pm Central time Mon-Fri. I assure you our customer service team will treat you much better and be able to assist you with whatever your real concerns are. Mind you unless you are a previous customer who has recently made a purchase we do not have customer service representatives available to speak on the phone about possible future purchases. I apologize about your bad experience, but can assure you we have specific departments available for any type of customer issue that may arise. You do need to make sure you speak with the correct department when calling in to avoid getting the incorrect information or being treated negatively. We strive to have great relationships with each customer and have a trained staff of Customer Service representatives to better assist your needs. You can also email [email protected] for quicker results.

This customer agreed to purchase a 500Watt Electric Scooter Moped on 5/9/14 and received his sales receipt within one business day of the transaction indicating exactly what he purchased. The customer can review their sales receipt and contact our company if there are any discrepancies on the sales receipt within a few business days and each concern will be resolved accordingly. This customer did not once contact our sales department after receiving their sales receipt. We shipped them exactly the product that was listed on their sales receipt. The term Moped as indicated on their receipt would immediately indicate to the customer that they would be receiving a 2 Wheeled moped with seat not a "Seg Scooter". This situation could have been resolved had the customer simply reviewed their sales receipt and indicated they wanted a different product.

I am sorry you feel so negatively about your experience, but I can assure you that we never simply hold on to your money. If your product is not available you have 3 options available for resolution. We can Backorder your product with the Distributors Warehouse to insure you receive the product the minute it becomes available. We can offer you an upgrade to a more expensive unit similar to the unit you originally agreed to purchase. Finally, we can offer you a full in-store credit to purchase any other of our 18,000 products on our website. If you have In-Store credit I assume you did not want to work with our product manager to find a suitable unit readily available to ship to you. If you were placed on Backorder I assure you the product will ship as soon as our distributor has it available. You can inquire about status of a product via email: [email protected]. We can update you if the product is backordered when it is expected to arrive at our distribution facility. If you have in-store credit you can feel free to contact our sales department to make a purchase using the credit for any product of your choosing.

Tommy your information is a bit biased and I can understand why you are upset, but can also assure you we have our reasons for the way your transaction took place. We must ensure that the funds clear our account before we can proceed the conclusion of the purchase. Also we only take a Check for Layaway payments such as yours. This is so we do not use our Credit Card terminals for Multiple transactions for the same customer. Our terminals charge us for use and to insure you get the lowest possible price on your purchase we need to avoid terminal fees. It is not that we do not accept debit card, because we do accept Credit/Debit Cards, but for your layaway we would not accept anything but a check. Also we experienced multiple bounced checks and frozen accounts when dealing with you as a customer so we needed to make sure to take all precautions to make sure you were not committing fraud or the funds would not clear. Each situation has different circumstances and unfortunately when funds bounce on a customer's account we have to take Check only to assure we receive the funds.

Melanie,

I can understand your frustration, but can assure you nothing mischievous was done during this transaction. Craig took payment in the form of an Electronic Check, which works as a wire transfer using the routing number and account number from a physical check. We do this to avoid merchant terminal fees associated with running a credit card. Craig was able to save you $327.95 in discounts due to accepting electronic check. Your order went through just fine without needing any additional information. 2 Days late you contacted us to cancel the order and were informed about our cancellation policies. You informed Craig you wish to proceed forward with cancellation. Craig gave you a full in-store credit for the purchase price of your transaction. Your sectional is fully available and ready to ship to you upon your agreement to accept the delivery. If you choose to continue to not accept the shipment of the sectional, you have an in-store credit you can use towards purchasing any of our 18,000 products listed on our website. If you choose to accept delivery of the sectional please email [email protected] to inform them to ship the product right away. If you choose to use your in-store credit you can contact our sales department to order any product you desire.

I apologize you did not feel your shopping experience was adequate. We do sell some motorsports that are manufactured in China, but many of our products are made right here in the U.S. The pontoon Boats are in fact made in the U.S. and ship directly to you in any form of customization you like. Our Customer Service Representatives are here to help customer's who have already purchased products get resolutions from the manufacturer's warehouse that the products come from. We sell 18,000 products and therefore are not specialists in Boats. We do not retail these, but all of the information is listed right on our website regarding the set up of the boats. If you are attempting to make an informed purchase based on the information provided then your experience might be much more pleasurable then if you are looking for product expertise and the ability to "Kick the Tires". We provide a service to get a product directly from a manufacturer who does not deal to the public for a price only a dealership could purchase the product for. We are not ourselves a retail establishment nor local dealer.