SafeLinkWirelessReviews 138

I called to transfer my old number to a replacement phone and was told that I could not authenticate the account, because they could not verify the email on file or the recent numbers attached the account. It appears that these are scammers gathering information from people who are vulnerable. I'm going to contact the media and the better business bureau in order to report them. People need to be cautious with these scam programs.

Shut the whole company down! Terrible service from the phone all the way to customer service. A bunch of rude azz reps who hang up on you instead of resolving issues. They won't put a supervisor, or manager in the phone either. SafeLink knows this and doesn't care. A bunch of foreigners, with the audacity to treat consumers this way, the company should not even exist! Shut them downnnn! Do not do business with this company for your own good, and peace of mind.

Canceled my acp application without telling me, gave me a MINUTE plan w/out telling me. Now I have no minutes.I have NO PHONE. Customer service tells me to re-apply for the acp plan again. I just hung up the dam phone. I couldnt deal with it.

WORTHLESS. POINTLESS.

Ordered a phone 2-3-23 been jerked around every since. Called 25 times each time they got it fixed. Sent 2 tracking num8and neither one works. Poor customer service all the way around. Just straight up liars. Still no phone.

Have called consistently for months, sometimes several days in a row, to get their supposed advertised 25GB/month high speed data free plan with the Lifeline/ACP program. Just to get that department is difficult (first responders try to block connection) but then no matter how many hours we spend on the phone with them they keep assuring us that it will be done "within 24-72 hours" (system glitch lasting months and never fixed). They keep saying our registration number has not been "attached" but then never is and we call back over and over -- rinse and repeat. Still trying since late August (now early February)!

They advertise the most attractive Lifeline/ACP plan (formerly thru sister company StraightTalk) but then don't deliver. We are trying to get back $100 we should not have had to pay to receive data due to their failure to activate plan as promised! Will try to pursue and file complaint with Federal government Lifeline/ACP program. If they cannot deliver they should NOT advertise, as that is fraud -- maybe even intentional "bait & switch".

Worst customer service. Requested phone replacement that was free because my screen was fully broken. Never received. Called several times for over a month. Still No solution & no phone.

Customer service told me I do not have to return old device & I could throw it away.

Now they are stating they have to receive broken phone back or I have to buy another one.

You can request a supervisor or someone higher up but they will not get you to a Person. They will either hang up or continue to tell you they have been trained to handle this situation.

I never had service even mobile network was down all the time I had to run off my Wi-Fi to make calls it was the absolute worst experience in my life I recommend somebody shut them down! They have no business owning a business or it just needs to disappear.

Tried to port my phone number, but can't do it with TTY and chat either doesn't exist or doesn't work. I need my old phone number for TTY, phone is pretty much useless without it. Can't even cancel because I can't understand the rep.

Every time waiting over 2hours.They active my servers 4days. The lifeline tell that safeline don't send complete files to lifeline. The apply dones't approve. I tell the safeline have to re-certification. But they don't resend file to lifeline and cancel my service. They tell me If I don't pay money to buy plan and don't release my number. My phone doesn't have service and can't port out to another carrier.

Never got my phone and the shipping carrier and tracking information was incorrect and none of the supervisors or call reps had any idea of what to do or how to handle it

If i could sue these people i would. Stay away from this company. I don't hate anyone, but these people are evil.

Tried to login to my SafeLink account... Can't! Called C.A. They said the only way they could pull up my SafeLink account was with my credit card #.next day my credit card was maxed out...my stupid fault.SCAM! BTW IF YOU SPEAK ENGLISH AS YOUR FIRST LANGUAGE YOU WILL NOT UNDERSTAND THE CUSTOMER ASSISTANCE PEOPLE WHO ANSWER THE PHONE. JUST SPEAKING THE TRUTH!

SafeLink sent me phone that doesnt work! Can't make calls or texts' Customer service hangs up on you Everytime you call! I hooked up to my internet and use this phone for playing games etc. Don't waste your time!

I applied on 11/21/2022 suppose to wait 7-10 days for service well it's now 12/13/2022 no service called many times with many dropped calls to get people telling me they don't know what is going on some barely speak English. They just 100% SUCK in the customer service department!

Don't use Safelink. I was sent a SIM card. The told I needed to go buy one. Company is a scam. Then was asked for my card number and sent to four different people. Non of which knew how to help me

$#*!ty customer service and shipping for the sim card is even worse been waiting 2 weeks for a sim card they told me should only take 3 days and now its going to be an extra 2 days bc they can't seem to get their $#*! right i love the fact they wanna help people but seriously at this point safelink you just stop or do better. Learn some engagement while yall are at it b as in boy is NOT d as in dog dumbass. Im sure my dog listens better than you. Came back bc I've been waiting over 2 weeks for a sim card to find out TODAY they aren't even sending me one this company is absolute bull$#*!! They just give up now the people are $#*!in $#*!ed nobody listens and they wont send to a higher up person this is the worst company I've ever dealt with and i had straight talk steal months of service from me never had to deal with this much $#*!ty customer service!

I've been on the phone every day this week for a total of 22 1/2 hrs and STILL never got anywhere. I Keep getting the run-around as to why I have not been approved yet, some say they cant find my app, some say i have to call the national verifier AGAIN, even though I gave them my ID number from National Verifier, some say your phone is on its way, some say there is no phone, and these were all from SUPERVISORS! WOW! Every person they transfer you to, you have to start all over again and you never get any answers or they feed you a bunch of BS. They don't have a clue as to what they are doing and are so rude and you can barely understand them. TRAIN THESE PEOPLE! OVER 22 HRS IS PATHETIC AND I HAVE TO CALL AGAIN TOMORROW BECAUSE I GOT NOWHERE AND IM TIRED. WOW!

Friday 4,2022 I asked to speak to a manager when I call SafeLink today and the representative said no problem she's like what's your first and last name I said I need to speak to a manager when I did that she hangs up in my face she push buttons in my ear and then hangs and hangs up in my face very unprofessional instead of just getting me a manager

I sent this Complaint to Lifeline service program and will be calling them today I cancelled my service with them as well!

SAFELINK will not allow me to keep my number and when I try to get my old number back with them that I already had they started telling me that I will lose my phone if I don't get the new SIM card that they have through Verizon and that they're changing over to Verizon now when I called them the first time they told me that they would send me one for free because I'm in the lifeline service program I have been on the phone with them for hours upon hours I have been going through this with them for days now and they all are giving me the runaround every time I call there now telling me that I cannot get the SIM card for free and then if I don't pay for it my phone will lose service and then I would not have a phone anymore if I don't get that new SIM card through Verizon and I'm making a complaint against them this is wrong

SAFELINK IS THE company I am making my complaint against