SafeLinkWirelessReviews 138

I've got 15 plus hours in and numerous calls 5 weeks trying to get my phone to work 3-4 hours a day some days I'll get my data to work again or they do and then my phone will stop working a day or two later and then I'll call and put a bunch of hours on the phone with them again and the same steps over and over again and then they try to fix it for the day but then two days later it quits again been going on and on on for too long I know every question they're going to ask me and my SIM card in Miami and Miami card I know it All by heart because I've done it so many times and just never ends I bought a unlimited data card three or four weeks ago for 50 bucks just trying to get it to go cuz I was tired of messing with it and it was waste of money it didn't help anything and it didn't change anything and they won't fix nothing for more than a day or two no one seems to care I'm tired of spending all this time on this phone trying to get time back or my data back and my phone calls back it's just so I can have a normal phone good luck if you decide to go with these people I went with a free government phone and it's been nothing but torture misery and the most horrible time I've ever had good luck if you decide to go with these people good luck

Signed up with them about 4 months ago. First phone broke the replaced. It with no problem. Last week got an email from TracFone telling me that my phone bill was past due. Now keep in mind I am a Lifeline customer. Tried to explain that to them and they transferred me right over to them. Keep in mind I had no idea they were one and the same. Lady assured my service was fine and would t be having any problems. Today my phone was disconnected. CSR who is also a manager said that everyone had to get recertification done. I called bull$#*! and asked to talk to his manager. Told me he had no way to get ahold of him. So after 30 minutes of me demanding answers and him reading from a script in very broken English, I gave up and paid a months fees so I would have a phone. It would help to have call centers in the states instead of India or Bangladesh. I know for a fact his name wasn't Louis! Long story short, use a different service, the people couldn't keep their lies straight.

Had the service for a year…then it was off. I called they said each year you need to re apply and I needed to do that. The first associate said it would be 24 hrs. I called back the next day and the next associate said that info was wrong and it was going to take about 5-7 days. I asked to speak to a mgr and they hung up. I called back 4 times and was going up on each time. I was livid. How can you call yourself customer service when you're not serving the customer at all? Then I waited till the next day cus the website said I was approved. I called back and one person was a bit more helpful and the phone was back on……. For a day.! Then it was off. This happened for the next 4 days. They would turn it on and it would be off within 24 hrs. I asked to speak to a supervisor and again was hung up on. I had it at that point and I went to Walmart and bought an unlimited plan for $30 a month. F@$k that company!
Oh I called to cancel my account and they said they did it. But it' still on! This company is run by morons who are speaking phillipino or Indian or somethg but it's not English!
They are the worst mobile company! Don't waste ur time use any other gov company. They really suck!

After having absolutely FREE service with safelink for years...and never having had to "recertify" one time...I was told that I had to do my annual recertification.I gathered all of the required documents they asked for and sent them in in a timely manner.I then received notification via mail that my service was to be disconnected due to my not sending in the required documents.I called and argued with them for almost an hour,both safelink and lifeline.In the end I was basically told "tough $#*!",that I couldn't prove that I sent the paperwork in and they were going to disconnect me anyway.If I wanted my service back I need to REapply.In addition they had disconnected my Internet service twice leaving me only able to make calls.
Total bottom dwelling scumbags.And all you can get on the ph.fir customer service is some halfwit sitting in a grass hut in Bombay.

If you enjoy being aggravated purchase a plan from these losers, can't understand a thing these foreigners say they don't even make an attempt to help, instead they get aggravated because of their lack of education and hang up on you after a half hour of waiting

EVERYTHING last day of the month my phone quits and takes a week sometime to get it working again,been almost a year with safelink you have to call every month it get old after awhile.where i live you gave to drive a few miles to get service phone is no good if you can't make a call or text

You are suppose to get 10gb of data I only used 4.98gb of the hotspot. I was told there's nothing they can do and I'm welcomed to buy hotspot. THE ACP PROGRAM IS (FREE) SHOULDNT PAY FOR ANYTHING. TOTAL RIP OFF IM SWITCHING SERVERS AND IM MAKING SURE EVERYBODY I KNOW THAT HAS THEM SWITCH AS WELL!

I have a Government issued phone with UNLIMITED talk, text and data even had a free Hotspot, all of the sudden out of nowhere, after months of using safelink I am out of minuets for my talk, used all my text and data? On a UNLIMITED plan? So here I am, 62 yrs old, sick, homeless and without phone service. I refuse to pay them a dime, demanded my phone to be unlocked and my number kept and switched to a $15. A month plan.

Safelink is a scam. Use any other service out there. I accidentally broke my phone and they cancelled my service. They are liars.

I consistently called customer service is my phone would cut off and asked him what I could do to resolve the issue they kept telling me to reapply through their website and on the fourth time I asked them if I could talk to the supervisor and they refuse to transfer me to a supervisor. Then they transfer me to technical support and they hung up on me. I'm going to cricket wireless tomorrow to get a free phone there and hopefully they can transfer my number there because I have been doing a lot of job applications and I hope that people can still contact me.

Just today, I have been on the line with Safelink various customer service reps. Each time I have been put on 'hold' for at least 30 minutes each time. When I inquire about when my issue will be addressed or solved, I am told that their computer is not up & I need to continue to HOLD! Then I get cut off! This problem has been happening for several days as I tried to get assistance with my phone issue. I have nearly NO bars on my phone so I have nearly NO signal. I am trying to get this resolved as I need to use my phone! Why are there NO competent customer service people with Safelink? I have also been told by several reps that I need another phone in order to get this phone fixed! I do not know too many people who have 2 phones! Where can a person get assistance with their phones?

I tried to use my Lifeline benefits with SafeLink Wireless and I regretted it. Their customer service sucks, to get your issues solved you have to call at least two times. Customer service agents are not competent and it's usually very hard to understand what they are saying because all of them are having a heavy accent.
My service was disconnected several times with no valid reason so I decided to change provider. And last drop was that I had to pay $13 to get my phone number transferred to a new provider. Which is scam because other companies do it for free.
I highly DO NOT RECOMMEND to deal with SafeLink Wireless!

I'm 68 years old, and when I spoke to customer service, I could not understand the fast talking employee with the Indian accent. I was also discontinued 3 times.

If I could give less than 1 star i would. I would give it negative stars. Because the nokia g300 phone i got when activated is complete garbage. It crashes all the time and takes about 3-5 minutes just for it to react to your commands. Also when i bought a new galaxy s10e from their inventory. It did not even turn on. And now i have to wait 3-5 business days for them to send me label and box to return. And then i have to wait another 3-5 business days for them to receive it. And then when they receive it and check it. Ill have to wait another 3-5 business days for them to send it out to me. Wow. Now that sounds like it could be like 2 months of waiting. While i have this crappy nokia g300 phone. What great service. Btw, the galaxy s10e was about 200 dollars. I guess my first mistake was taking this as a carrier. Horrible. Take my word for it. I only use it cause its free -_- :D

Service totally SUCKS keeps shutting us off monthly and asking to recertification. Customer service is totally incompetent besides all of them barely speak English and when they get frustrated or don't know the answer they hang up on you. I guess you get what you pay for from a totally free state provided service. They get the lowest bidder like everything else and the quality suffers.

I have been having a bad time with SafeLink not too long ago I asked for a new phone because mine's cracked real bad ain't getting no better a call May 19th they said I should have my phone June 7th did not receive phone I didn't receive no number tracking numbers call again they said I should have an email sent to me when the phone is sent out I did not even get that call today can't get no help my phone got sent to the wrong address and because I don't have no ticket numbers they can't help me so I'd really like to go to a different company that will help their customers

If it was an option to select zero stars for their customer service and service. I would have selected zero they're incompetent they believe they are above the law do not want to put supervisors on the phone when requested is forced to repeat repeatedly what the issue is they have no tools to be able to assist you and therefore just aggravate you when you call they constantly hang up when you ask for a supervisor they refuse to transfer when you explain your issue they have no tools to be able to assist you when you calling they hang up with no probable cause to hang up whatsoever I would not recommend SafeLink services to anyone that needs the free and reduced phone service if I were you I would just continue to pay your contracted cell phone service

Jerked around for weeks just trying to recertify. Hung up on several times INTENTIONALLY. Never called back. Given countless different contradictory "solutions" by every different agent (whom you can't even understand) I spoke with. REFUSE to let you speak to a supervisor. Come to find out you are not permitted to, so the inmates are running the asylum and have absolutely 0 accountability. It's a $#*!ing joke and one of the worst experiences of my life. Just to $#*! with me. One of the agents asked to verify the address I created the application with 10 years ago. Are you $#*!ing kidding me?! Never been asked that in the ******* times I've called. It's a disaster and these people are clowns.