SafeLinkWirelessReviews 138

I could write a review but I will be saying exactly the same thing as everyone else. WORST CUSTOMER SERVICE EVER. Save your sanity & liver cuz dealing with these incompetent non-English speaking robots will surely drive you to drink... NO STARS GIVEN... IN FACT I WISH I COULD GIVE A NEGATIVE STAR RATING! On second thought NOT EVEN WORTH THAT... RUN AS FAST AS YOU CAN!

This phone service is a joke customer service is the worst I've ever seen ever time that transfer you to the department that suppose to help you the phone hangs up matter what you do so you have to keep calling back and the same thing keeps happening I trade 10 times in one day and the same result don't get this phone service Please if you want to keep sanity...

I had my own fully paid iPhone so I Opted for the (BYOP) bring your own phone. I bought a new phone and decided to cancel my account because of crappy customer service. Now when I attempted to give my old phone away, it's LOCKED! So locked even safeLink Wireless or TracFone could not unlock it. I'm so mad.

Spent nearly an hour and a half to no avail. Felt like I was stuck in an endless loop of useless nonsense from both SafeLink and my carrier of 3 years, "Lively" Representatives.
The inside of the shipping box says to call an 1- 866 number to activate the new phone. But that only shoots you over to your PRESENT phone company!
I'm not much of a drinker, but had to down a whole bottle of beer after having to endure trying to figure out what the hell to do with an unintelligible Central American phone Rep who REFUSED to even make any reply (or even a "grunt") when I kept asking her: "Are you there? Are you hearing me?" EXTREMELY POOR training of this otherwise pleasant--if not at all helpful- young lady.
Lively phone company FINALLY gave me some real help (after speaking to three different representatives) Got some clues on how to proceed in activating this new Safelink "Affordable Connection Program" phone. But
After glancing at the terrible reviews of SafeLink on this site, Im going to just TOSS this new phone out the window! It's either the phone or ME going down! And I value my life and sanity too much to buy a ticket for this CRAZY "Safe Link" boat ride!

The customer service is just awful with out any warning they shut off my data and ive called over 10 times they all say the same thing and then just i get disconnected.

Customer service doesn't know what to do with our issues and disconnected the calls. So frustrated!

SafeLink and Especially Qlink wireless are both scam companies that has leased T-Mobiles cellular towers and created sim cards to send people, customer service does not exist, the people that eventually answer the phone after an hour or so once all the overseas transferring is complete, they don't have a clue what their doing and you can barely understand them because they can't speak ENGLISH It's just another company created by a foreign scammer in a one room office to literally screw our government out of millions of dollars in funds set aside for the EBB and ACP benefits, that he charges the US government about 150$ per person each month billed to the US government for the free cell service we have been provided,, and we're all getting $#*!ed! While some Al-Qaeda is getting rich from our dumb $#*! government

This Safelink service is basically horrendous. Every time I called to the main offices to ask for help or to make a complaint about the service, I was told a different story. This company changed from 4G to 5G, so the old tracphone did not work anymore, so they were supposed to send new phones to the customers. It is August now, and the tracphone us no where to be found. They basically shoved me out of the service by not providing another tracphone. My advise to others is to not apply to get this service, you will get a very deficient one.

Try to port my mother's home customer service rep is the worst and rudest person I ever talk to thendisconnected call and block me from connecting to 61 d

My son went through SafeLink wireless for service after his phone through Metro got broken I would call to pay his bill and it would say it had been activated but it was never activated and two different times now we've had to call and stay on the phone for hours going through hoops and half the time they would say they don't see my payment and I'd have to argue and then get my payment back do not go through them because you will pay your bill and it will not register and you still will not have service it's so stupid it's not complicated I should just be able to pay the bill and his phone still be on but it's not like that with this company I'm telling you and it's extremely hard to communicate with them and they continually say they are confused by what you are saying even though you are being perfectly blunt and straightforward. I honestly don't even have any stars to give

I have been trying for more than two months to get a replacement cell phone sent to me and ups returns it for an incomplete address, he called and I have spoken with all the regular, corporate employees and they always do and say the same thing, they make fun of customers, They have no word They always lie

I have been trying to get my service disconnected for almost 6 months now. When I log onto the site it says my account has been cancelled, however the phone service very much remains active. My ex stole the phone from me and everytime they say it's been cancelled for some reason they continue to send the phone some text with a code and all he has to do is call them with that pin and the service stays on! This has happened 3 or 4 times. I just want the service out of my name! Let him keep it but get it out if my name!

Just go to metro and buy yourself a phone. Safelink has agents who can barely speak English, yet alone their own language. And all they do is hang up on you after transferring you to a different area. Also they hung up on me soon as i told them i have been hung up on 3 times now haha. I had enough, buying a phone from metro tomorrow.

Its really sad though because out of all the free phone services, safelink has the best features/data features compared to all the rest. Oh well, again if you can, just go to metro pcs and buy yourself a phone.

They did same thing with me but i was ask them to give me my account number to transfer service to another company and i give them the pin number but they start ask me for credit card and my phone was government program and they start ask me another question to not give me the account number... Like we need last four numbers of 2 phone call made last sixty days and they say it didn't pass i have last try then i know it was lie i hang up the phone. And now i don't have service i called them from other phone not mine! And now i can't transfer my service with same number.

Will not fix my phone I can't receive calls or text... I've called them several times... I even payed for the 15 dollar plan in which I didn't receive. I've called several times each time they put me on hold or hang up not fixing the issue

They mail me a new phone waited 45 minutes to speak to a heartless robot from the phillipines, wanted to port in my simple mobile number she insisted I need a third phone number to do it, well there are no public phones, you need to be able to port in numbers without a third number not many people have three phones. Wouldnt transfer me, wouldnt let me speak to a supervisor. I yelled I dont want to talk to you and hung up. As if its not punishment enough to have to wait another 45 minutes to speak to a new rep, she vindictively flags the new phone I just got in the mail as stolen. Im sure she did that cuz the service just cuts out after that. And so I spent 6 hours with one inept robot demon after another, one kept me on the phone a solid 2.5 hours playing with his "tools". Save yourself the trouble! In the end I just went to the website, logged in to my service with the enrollment number and clicked the button to cancel. Boom done. You cant have my lifeline and acp benefit money. Ill go with another company or that money can just go back to the fed govt funds. Never again.

I've been trying to activate my phone for a year a f year with these ppl in Philippines & still can't get it done. I don't know what to do it's always something or hung up on how do I get the f phone activated $#*!kkkkkkk. Safelink hire ppl in America so we can get $#*! done in 10 mins shame on you for hire these ppl.

Horrible service and customer service. Dont waste your time. You will want to throw your phone and the service out the window. They are a joke