Ruthsroses

WORST COMPANY I'VE EVER DONE BUSINESS WITH!
I ordered a plant on 8-4-26 to be delivered on 8-10-26 for my grandmother's 95th birthday. I received an email at 4:32PM on 8-10-26 canceling the order due to not getting the plant from the supplier. They offered no substitutions and cancelled too late in the day for me to be able to get something else ordered from a reliable business.
Besides not having my gift delivered, they didn't refund the $81.57 charge, so on 8-13-26, I had to dispute the charge with my credit card.

Assured same day delivery before 5pm for a viewing. Got cancellation at 9pm. Devastating when family needed to be represented.

Representative that called herself "Jovell" repeatedly stated the business was located in the town where the delivery was to be made. She accepted an order for a $216 flower arrangement that was guaranteed to be delivered to a funeral home by 10:00 the following day (today) with the promise of a photograph of the delivered arrangement. Of Course, no pix, & no flowers, but an email two hours after the promised delivery stating the delivery was not made and too late to order from a reputable florist.

I ordered a standing spray from Ruth's Roses to honor the military service of a very dear friend of ours—a man who stood beside us as a groomsman in our wedding. On Christmas Eve, we received the devastating news that he would not make it through the night. Our hearts broke, and we wanted to show how much he meant to us by sending a spray for his funeral.

We received a confirmation days before the service, so we trusted everything was in place. But on the day of the funeral, nothing was delivered. Not a call. Not an update. Nothing. It was absolutely embarrassing and deeply hurtful during an already painful moment.

Their only response was a simple apology and a notice that a refund would take 3–5 business days. No urgency. No accountability. No understanding of the emotional weight of their failure.

I wish I had seen the other reviews beforehand, because I would have NEVER ordered from this company. As an Air Force Veteran myself, it's already hard enough to see how we are treated in life—this experience showed me how poorly we can be treated in death as well.

I do not recommend this company to anyone. Their lack of reliability and compassion is unacceptable, especially when families are grieving and depending on them to deliver something meaningful.

SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM!

I will never do business with Ruth's Roses again as they overcharged me and then added an extra charge the next day.
Their ratings leave much to be desired and they are as dishonest as can be!
How do you spell Dishonest Company: Ruth's Roses!
They should change their name to Ruth's Hoses(all their customers)

BEWARE, BEWARE, BEWARE

My husband ordered flowers from Ruth's
Roses to surprise me at work for our 10-year anniversary. He ordered ahead. Gave clear instructions. Trusted their "same-day delivery" promise.
They failed. Twice. My coworkers didn't ask for a recommendation. They asked for a name to blacklist. No flowers. No apology. No accountability.
They rescheduled. Still didn't deliver.
Then claimed they had-on time. I asked for proof. I'm the first in, last out. We have cameras. Nothing was ever delivered.
Eventually, they refunded him. But only after rewriting the timeline and dodging responsibility.
They ghosted our milestone and turned a celebration into frustration.
Avoid Ruth's Roses if you value reliability, honesty, or basic human decency.

I ordered flowers, a large box of candy and a large bear with a birthday card. I ordered this 4 days before her birthday. Her birthday came and no flowers. I was on the phone with them for two days. Finally the flowers came. Not even close to what I picked out. The bear was no large bear. The candy was the only thing was right. Ruth Roses has the worst customer service I have ever dealt with. After seeing all of these reviews I wished I looked before I placed my order.

Ruth's Roses failed to deliver my order and would not return my money. I ordered a large, expensive, bouquet to be delivered. The recipient received something different, smaller, and far-less expensive. Fortunately, my friend sent a picture so I could see the attempted theft in progress. I spoke with multiple customer-service agents who lied to me, kept me on hold for lengthy periods of time, told me there was no supervisor when there actually was one on hand. And the company persisted in neither fixing the problem or refunding my money when I realized it was not going to be fixed. These people are dishonest, treat customers badly, and will rip you off if you're not careful. Take your business elsewhere.

Just a few days ago, on July 14th, 2025, it was my sister's fiancé's birthday. She asked me to help her order flowers as a surprise, and I placed an order through their website, not knowing at the time that these people are complete scammers.
I called them on Monday, July 14th, because their website states that same-day delivery is available for orders placed before 2 PM. My sister requested that the flowers be delivered between 5–6 PM, as her fiancé would be home by then. She chose the "My Rosy Valentine" bouquet under the Birthday category, and I paid for it, including an extra $4.99 for a special birthday card, all using my credit card.
By 7 PM, my sister called me to say the flowers hadn't arrived. I tried calling the company multiple times, and when I finally got through, they claimed the flowers had been delivered at exactly 6:19 PM. But her fiancé never received anything, no flowers, no phone call, nothing, despite me providing all the necessary delivery details, including his phone number.
To make matters worse, when I demanded proof of delivery, it took them two full days to respond. And when they finally did, the image they sent was a blurry, unprofessional photo of some flowers left at a random doorstep. The photo made no sense; the house clearly wasn't my sister's fiancé's (wrong paint color, a welcome mat he doesn't own, and even the door wasn't even close to being his door), and the flowers in the photo didn't even match the bouquet we ordered. Even more shockingly, the person who took the photo was visibly barefoot, shirtless, and wearing shorts, their reflection showed clearly.
Despite all this, the company keeps insisting that the flowers were delivered and only said they had "escalated the issue" and would get back to me. That was the last I heard from them.
Please be extremely careful, this company is running a scam. If I can, I'll also attach both the picture of the bouquet we ordered and the so-called "proof of delivery" they sent, so others can see the difference.

I was outraged at the subpar flower arrangement that Ruth's Roses delivered on Mother's Day. This was the cheapest looking flower arrangement I have ever seen and was embarrassed to have sent it to my mother. Ruth's Roses engages in DECEPTIVE BUSINESS PRACTICES and CONSUMER FRAUD and the public should avoid doing business with this company. Here's my story: I paid more than $150 for a PREMIUM flower arrangement for delivery. A PREMIUM arrangement is supposed to be top of the line. When it arrived, the arrangement had a total of only 8 roses and 3 lilies and some of the flowers even had burnt tips. The sample bouquet that is shown on their website is a DELUXE bouquet (which is a LESS expensive arrangement than the Premium bouquet I ordered). Ruth's Roses told me that the PREMIUM bouquet would have MORE flowers. Instead, the bouquet that was delivered had LESS flowers. The deluxe bouquet pictured on the website has 12 roses and the flowers delivered had only 8 roses and 3 lilies. In other words, I paid extra for the Premium bouquet, but they delivered a bouquet that was not even up to par for the less expensive Deluxe bouquet. That's DECEPTIVE. BOTTOM LINE: I paid EXTRA money for the Premium arrangement and received much less than was promised. This is CONSUMER FRAUD. I paid a total of $154.86 and received a bouquet that looks like I purchased it from a grocery store for $35. They offered an apology and a very nominal discount. However, the damage was already done. The company sent a sparse flower arrangement and I was embarrassed that my mother received such a cheap looking arrangement on her special day. RUTH'S ROSES ENGAGES IN DECEPTIVE BUSINESS PRACTICES! STAY AWAY FROM RUTH'S ROSES!

Hi Larry, We sincerely apologize for the cancellation of your order.
Unfortunately, the flowers and fillers currently available do not meet
Our quality standards, and fresh supplies have been delayed with no
Confirmed arrival date. Additionally, we also checked that the
Delivery address falls outside our service range, making it impossible
For us to fulfill the order.

I ordered Mother's Day flowers on the day after as my daughter in law would not be home on Mother's Day. I was told the address was "right around the corner" (New Braunfels, TX) and it was "no problem" for same day delivery. They even said, "thank you for shopping locally." I have since learned that the main office is in Florida. The flowers never arrived. I was told they were given to the delivery people and they would follow up. No one called back. I called again Tuesday and was told the callback time was 24 to 48 hours. I called Wednesday, I stated that I wanted a full refund and was told the same thing, "we're investigating and I'll make a note of it and get back to you by Friday." No one called by late Friday afternoon. I called again, and was given the same line, "I made a note of it, and we're investigating it." I asked to speak to someone in management or administration and was told they were not available. So here it is, late Friday afternoon. My daughter-in-law has not received any flowers and I have no refund. I spent over a hundred dollars which has already been charged to my bank account.

Let me save you the headache. Ruth's Roses is a dishonest and fraudulent company. If you take five minutes to read the reviews, you'll see the red flags are everywhere. People constantly report receiving dead or wilted flowers, arrangements that look nothing like what was advertised, or worse, nothing at all. I ignored the warnings and placed an order anyway. I got a pending charge on my bank account, but the transaction was never processed. It completely vanished. I called Capital One, and they confirmed that the charge was never finalized. There is no record of this company taking any money from my account. But here's where they messed up. Ruth's Roses still claimed the order was delivered. They sent me a fake invoice and a vague confirmation that included no photo proof, no tracking, and no details on how or where the order was supposedly delivered. I asked repeatedly for real delivery confirmation, and all they could say was they were checking with their delivery team. Days passed. Still nothing. This company is lying. How can they claim something was delivered when they never even processed a payment? What did they supposedly deliver? How did they pay for it? The answer is, they didn't. Because the order was never real. Their reviews say it all. Dozens of people have had the exact same experience. No card included. Wrong flowers. Late deliveries. Dead arrangements. Excuses and delays when you try to reach someone. It's not just poor service. It's a pattern of shady, deceptive business practices. Ruth's Roses is not a legitimate floral service. Their customer service is evasive, their documentation is fake, and they clearly rely on stalling tactics hoping people will stop asking questions. They got caught. And I'm not the only one. You can do better. Shop somewhere else.

Ordered premium arrangement. Not even close to what was pictured. Shameful service. DO NOT USE THEM!

Thoughts of Tranquility floor basket. False advertising. Arrangement was not what I ordered.