Ruthsroses

Ruth's Roses are crooks they don't send what the pictures look like. Then they use the contract clause to get out of the situation
Here's the pictures of whst i ordered and what was received

Wish I had read reviews before I ordered. They cancelled my order on day flowers should have been delivered after not delivering them the day before. One star is too much.

Terrible experience! Unfortunately I was in rush needed to sent an arrangement immediately! Did not get a chance to read the review after been charged for over $200 when I saw the picture from the recipient was so embarrassing compare what they have the pictures on their crooked website! These people have no mercy! Thx to Amex dispute the charge

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RICKY ACORD
1 review
US
Rated 1 out of 5 stars
My Ant's funeral.
Ordered a wreath for my Ant's funeral.
Placed the order on Thursday the 10 of October 2024 at 8:00 am. To be delivered at 10:00am on Saturday 12 October 2024.
My family called at 1147am that flowers had not arrived yet. Called the office and reported that the flowers had not arrive yet, the lady replied she find out the problem and get right back with me.
Forty five minutes later I had yet to hear back from Ruth Rose's So I called again!
The young man that spoke with eventually after so ducking and dodging words that they were there now.
I asked because yall were over two hours late we should get a discount?
His response was the office will call you right back.
No response from the office!
When you have a love one pass and cannot get there.
You want show your love and support for the family. Ruth Rose's charged my CC. They don't care
Save yourself the trouble and embarrassment use any body else!
Rick

Completely unprofessional! Casket spray and other funeral flowers were ordered, saying they were in stock. 8 hours later (after 5PM) there was a credit card reversal - they 'ran out' of flowers! No call, no email, and the funeral was the next afternoon! When they were called, and asked how they were going to make this right, they hung up! Nothing like having to scramble to find funeral flowers after 5 to be delivered on an early Sunday afternoon!

They are a scam and lie. I wonder if employees get paid extra for their lying services. Ordered and they no showed. I can not provide photos because nothing showed up.

Worst experience ever. I ordered pink and white flowers large arrangment and received a very sad looking arrangment; in addition I ordered a box of chocolates and a Teddy bear and they were not delivered. Simply embarrassing! This was not arranged by a professional.😡

Thought i was ordering from a local florist - THEY AREN'T! Picked a premium birthday bouquet, it said "free delivery", but after inputting all the info (including credit card) they charged a $18.95 "service fee"! - these photos show what their "standard" was and what was delivered for $98!

Horrible! I thought I had done everything right. A relative had broken a hip and arm. I first checked the hospital but they did not have a website so I could not see what a bouquet would look like. I then checked the florists in Bristol TN and did not want one that parceled the order out, I wanted a real florist close to the medical center. Ruths showed that they were close by. When I called Ruths' a woman answered and I asked if they were close to this specific medical center to which she replied yes. I spent time agonizing over which bouquet to select and this woman stated she could give me 5% off if I ordered with her over the phone.

She got my credit card #, phone, and address and I felt good that the order (even with a high delivery fee) for over $90 would be on its way. As soon as I hung up the phone, I received a call from *******633. It was the same woman with the Vietnamese or Phillipine accent. She stated that she did not have any florist nearby the medical center and my order was canceled and the charge would be reversed. This was exactly what I had questioned her about when the phone call began and remember, she told me they were nearby that specific medical center. Infuriating. Scammy. I called my bank and cancelled my credit card. She has my phone and address and email!

Horrible person. Scammy. I believe any review that is more than 1 star on their site is a fake review, I doubt if they are a florist at all. Remember they can pay people for fake reviews. I would have given minus 5 stars if possible. If legitimate, she would have checked to see if a florist was nearby first PRIOR to taking ALL OF MY PERSONAL INFORMATION! Plus on the website they stated they were in this town! THESE PEOPLE MAY BE STEALING INFORMATION FOR IDENTITY THEFT!

I seriously doubt if there is a florist named Ruth's.

They owe me money for three hours of my time!

MY BANKER TOLD ME THE CHARGE WAS REVERSED SO IT COULD NOT BE DISPUTED. IT DOES NOT SHOW UP AS PENDING SO I HAVE NO RECEIPT. MY PROBLEM IS THAT THEY TOOK ALL OF MY PERSONAL INFORMATION BASED ON THE WOMAN LYING TO ME AND I FEAR IDENTITY THEFT IN THE FUTURE.

DO NOT USE THESE PEOPLE!

DO NOT do business with this company! I should have read the reviews prior to purchasing.
1) What I ordered:
"This brilliant combination of blooms brings those possibilities to life...featuring roses, dianthus, mini hydrangea, succulent head and pittosporum in a clear glass cylinder vase"
2) What I got:
Appears to be a 3 for $10 grocery store special of mixed flowers delivered in a lidless mason jar!
3) You cannot speak to anyone in charge or that is in the local area - they are all living in an area 'they cannot disclose' and only provide 'customer service' for the business
Again - DO NOT waste your money!
*** See photos below to see what was delivered and what was ordered! *** Total Scam!

DO NOT ORDER FLOWERS FROM RUTH'S ROSES!
I ordered a dozen red roses from Ruth's Roses on 24 July with a requested delivery date of 25 July. I called on the morning of 25 July to see if the company could provide an approximate time for when the roses would be delivered. The customer service representative told me could not provide a time. She confirmed for me that the roses were to be delivered at the address I provided. She told me the driver would contact the resident when the roses were going to be delivered. I also asked her if she saw the special instructions about going to the Leasing Office of the Apartment Complex the flowers were to be delivered to. She said she could see the special instructions. I asked her to make sure the driver had the instructions. She told me she would make a special note for the driver to ensure he saw the instructions. I provided specific instructions for the delivery driver to go to the Leasing Office and ask for the Leasing Manager so they could get access to the apartment to deliver the roses or at leave them in the leasing office. I also provided the resident's phone number as she was to be contacted to inform her the roses were going to be delivered and coordinate a time for her to be at the apartment.
None of this happened. The driver left the roses outside the apartment. He made no effort to contact the resident or to go to the Leasing Office to deliver the roses. I checked with the resident, and she told me no one contacted her in regard to the roses. I also spoke to the Leasing Office, and no one came to the office to coordinate access to the apartment or to drop off the roses at the leasing office.
When I called the leasing office on 26 July, they informed me the roses had been left outside of the apartment. They could see the roses sitting on the ground outside the apartment. They told me the flowers must have been delivered on the 25th either during or after business hours. They could not tell me if they were delivered before or after business hours because no one contacted them or came to the office.
The email I received from Ruth's Roses told me that the roses were delivered at 4:01pm on the 25th of July. That is before the Leasing Office closed. So that means the driver ignored my instructions as well as the instructions your customer service representative provided. The driver made no attempt to contact the resident to coordinate a time to deliver the roses so she could be present to accept the roses.
I had to ask the Leasing Office to go and pick up the roses off the ground and put them inside the apartment. They were kind enough to do so as the resident was away at the time and would not be at the apartment until later in the day.
What kind of customer service is this? What did I pay ~$100.00 for? If this is the quality of work the company provides, I would NEVER USE RUTH'S ROSES AGAIN AND I WOULD NEVER RECOMMEND THIS BUSINESS TO ANYONE.
These roses were supposed to be delivered to the resident on 25 July because it was to a housewarming gift as she was moving into this new apartment that day. This did not happen. The opportunity to make this a special day was spoiled by this company and its poor and unprofessional delivery process.
When I spoke to the Customer Service Representative, she told me someone from the company would contact me to address my concerns. All I received was an email informing me one day late that the flowers had been "delivered". Delivered? Is that what they call this? These were discarded or better yet, abandoned by an irresponsible driver with no accountability for what he failed to do.
I told the company I expected them to look into this and determine what happened. This is dereliction of duty by the driver and the failure of this company and its processes.
I enjoy doing Google reviews. I would post this on Google as well, but Ruth's Roses has no address. They conveniently list only a mailbox ensuring no dissatisfied customers can come to their office. It's a good thing, because based on the number of poor reviews I see, Ruth's Roses would have a long line standing at their door.

Ordered flowers for delivery. Vender unable to fulfill order. No contact from business, only found out because I called to check on order. Person who took my phone order wrote my email down wrong. The purchase deducted immediately from account, it will take 3-5 business days for refund to be put back in account. In my opinion, you should save yourself the disappointment and frustration by using a different florist.

Do not order from Ruth's roses. I wish I would've read reviews before choosing to order from them. I ordered on Monday for a morning delivery for a friend for her birthday on Wednesday morning. I ordered a specific floral arrangement That I saw on the website for an that I saw on the website for a specific amount of money which I paid and was told that my delivery would be made Wednesday morning. This was supposed to be a surprise. I called the florist Wednesday morning at 10 AM to make sure that they were going to be delivering in the morning because my friend had said she was going out at noon. I was told that they hadn't put the flowers out for delivery yet. The woman I spoke to gave me the runaround told me they don't guarantee that they will be delivered in the morning and was very rude. I. called back at 10:30 and spoke to a man who told me that they were waiting for the delivery driver to show up at that point I had to ruin the surprise and ask my friend when she would be returning home so that I could call the florist back and tell them that they needed to deliver after a certain time which they did and then my friend sent me a picture of the flowers thanking me and they were not the flowers that I ordered so I called the company and spoke to another gentleman and told him my issues he told me to send a picture of the flowers and reference the order number and that they would take care of the issue I received a email back from the company saying that the flowers that were delivered were the standard version and that the flowers that I thought I was ordering that were on the website for the price that I paid was the deluxe version and that I received what I ordered. I have emailed them again and told them that was unacceptable and they needed to compensate me for the issue, but they have not replied. Order from this establishment at your own risk. I have read so many negative reviews. They should be reported to the Better Business Bureau.

If they had a zero rating, I would've used that she does not even deserve a 'one' if I had a negative 5 that's what she gets...I called Ruth at 4:30. Her time left a message because there was no answer even though it said they're open till eight, I needed some flowers delivered the next day for my wife's birthday, she is a subcontractor she will lie to you. I ordered flowers and asked to her why she did not call me back. She said she was busy had a lot of work. She does not do the work there! She is a lier! I asked if it was her shop and she said yes!she lied again, she subcontracts it out. I got a email 5 hours later from some other company stating they could not deliver them because they did not have the right stock And refunded my credit card,, fortunately for me I had other emails I had to look at and saw it. Otherwise I never would've known my flowers were not going to be delivered. Not a phone call back to me …Do not, i repeat. Do not use these people. Use Berretts blossoms. Barrett's was professional and very nice and rushed in order out with only three hours to spare. Do not use Rosie. She is a rip off. Will not even call and tell you they can't deliver the flowers, it was not even her that sent me an email. It was some other sub company, I was very upset thank goodness for Beretta blossoms they came thru, use them, thanks for reading Julie c.

This is NOT a local florist this is a broker who subcontracts out to cheaper florists… if you pay for deluxe you do not get deluxe because they keep your upgraded flower arrangement price as a profit. What you see is not what you get. BUYER BE WARE look at the BBB reviews before shelling out your hard earned money. I was faked out by their false advertising of being "local" to the area I wanted to send flowers to. The FEDERAL TRADE COMMISSION needs to shut them down. This florist shows up in all advertising as delivering locally but they are NOT local buyer be ware

Went online to order some daisies for our second anniversary. I called Ruthsroses and spoke to Vanessa to get some info on the different arrangements. I spoke to Vanessa who was very helpful. I ordered the "premium" arrangement. I asked Vanessa where they were located so i could pick them up instead of paying for a delivery fee. She said the "local" store in my city was under renovation and only delivery was available, but delivery was "free", only a service fee! She said they would be delivered the next day mid afternoon. I said perfect. I also asked her to make sure no one rings the doorbell because my girl friend was sleeping, she works nighs.Vanessa said not a problem. We will leave it by the door. I get home from work the next day around 515 and no flowers. I call up ruthsroses and get transferred to someone to look at the status. It is now 545 and the doorbell "rings". While talking to customer service, i see a lady with a very poor looking "premium" arrangement. I said, "that's a premium?" Upon looking at the card, i notice it's not even from ruthsroses! It's from another local florist. The lady who delivered the arrangement said next time order direct from us and left. Meanwhile the lady from ruthsroses was still on the phone and heard the entire conversation. She said if you have a complaint, you'll need to send an email, which i did. I sent an email with pictures of the arrangement. There were 6 daisies with a bunch of filler between them. The arrangement was nearly $100.00. After several emails, they reimbursed me a total of $55. Four days later, the daisies were drooping dead. They were kept in an ac home, never went outside, just stayed on the counter. I emailed ruthsroses with pictures and never heard back from them. I will never order from them again. I was lied to that they had a "local" store and couldn't be picked up because of the "store" being renovated. The order came from another florist. The "premium" arrangement was pathetic! I would post some pictures but i don't see anyplace to post them, but would be more than happy to share.

Paid 88$ for a bouquet of flowers that looks NOTHING like what I order and no where near enough flowers in the arrangement!
1st picture is what she got
2nd picture is what it should look like