I ordered a standing spray from Ruth's Roses to honor the military service of a very dear friend of ours—a man who stood beside us as a groomsman in our wedding. On Christmas Eve, we received the devastating news that he would not make it through the night. Our hearts broke, and we wanted to show how much he meant to us by sending a spray for his funeral. We received a confirmation days before the service, so we trusted everything was in place. But on the day of the funeral, nothing was delivered. Not a call. Not an update. Nothing. It was absolutely embarrassing and deeply hurtful during an already painful moment. Their only response was a simple apology and a notice that a refund would take 3–5 business days. No urgency. No accountability. No understanding of the emotional weight of their failure. I wish I had seen the other reviews beforehand, because I would have NEVER ordered from this company. As an Air Force Veteran myself, it's already hard enough to see how we are treated in life—this experience showed me how poorly we can be treated in death as well. I do not recommend this company to anyone. Their lack of reliability and compassion is unacceptable, especially when families are grieving and depending on them to deliver something meaningful.
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Ruthsroses Reviews Summary
Positive Highlights
- Offers same-day delivery and custom arrangements for various occasions.
- Provides refunds, though the process may be slow.
- Website allows online ordering with confirmation.
Negative Highlights
- Orders are frequently not delivered on the promised date or time.
- Customer service is unresponsive and fails to provide updates or accountability.
- Extra charges may be added without clear explanation.
Most commonly discussed topics
The most helpful reviews behind these summaries
My husband ordered flowers from Ruth's Roses to surprise me at work for our 10-year anniversary. He ordered ahead. Gave clear instructions. Trusted their "same-day delivery" promise. They failed. Twice. My coworkers didn't ask for a recommendation. They asked for a name to blacklist. No flowers. No apology. No accountability. They rescheduled. Still didn't deliver. Then claimed they had-on time. I asked for proof. I'm the first in, last out. We have cameras. Nothing was ever delivered. Eventually, they refunded him. But only after rewriting the timeline and dodging responsibility. They ghosted our milestone and turned a celebration into frustration. Avoid Ruth's Roses if you value reliability, honesty, or basic human decency.
Paid for same day delivery for a custom, very specific and expensive arrangement. They didn't deliver it. "Could not contract the driver." The wrong order showed up the next day with the WRONG order. They said they'd talk with "Mrs. Ruth." OK. Closed my card and working with my bank. Reporting to BBB. One star is not enough.
Representative that called herself "Jovell" repeatedly stated the business was located in the town where the delivery was to be made. She accepted an order for a $216 flower arrangement that was guaranteed to be delivered to a funeral home by 10:00 the following day (today) with the promise of a photograph of the delivered arrangement. Of Course, no pix, & no flowers, but an email two hours after the promised delivery stating the delivery was not made and too late to order from a reputable florist.
I will never do business with Ruth's Roses again as they overcharged me and then added an extra charge the next day. Their ratings leave much to be desired and they are as dishonest as can be! How do you spell Dishonest Company: Ruth's Roses! They should change their name to Ruth's Hoses(all their customers) BEWARE, BEWARE, BEWARE
Assured same day delivery before 5pm for a viewing. Got cancellation at 9pm. Devastating when family needed to be represented.
Customer service is poor. Ruth's Roses is not committed to delivering quality service or a quality product. I have attempted to contact Ruth's Roses through phone and email. The customer service representatives directed me to write emails to receive resolution, but I never receive a response. I have sent numerous emails over the last 2 weeks and have not received response or resolution. The product in which I paid was not what was delivered. The photos attached is from the website vs an premium upgrade. The website shows a deluxe arrangement -- I paid for premium, which is an upgrade from the deluxe. Haven't received any acknowledgement or resolution from Ruth's Roses. Terrible company and wouldn't recommend using them for floral needs. Use a different florist is my personal recommendation.
My 95-year-old mother wanted to surprise me with a meaningful floral arrangement featuring Bird of Paradise flowers—just like the ones in my wedding bouquet 50 years ago. Ruth's Roses assured her they had them in stock and would send exactly what she ordered. They charged her $130. Instead of sending what she ordered, they sent a much cheaper arrangement with NO Bird of Paradise flowers at all- completely disregarding what she paid for - the arrangement looked nothing like what she had ordered.
Since then, I've called them multiple times, only to be ignored. When I did get through, they made empty promises to call me back—but never did. Their complete lack of accountability and customer care is appalling.
This is not just about flowers; it's about integrity. They took advantage of a kind, elderly woman and refused to make things right. If only my mother had checked their reviews first! Don't make the same mistake—stay far away from this dishonest company.
I deeply regret placing an order with Ruth's Roses. Despite their assurances, my delivery was not made on time. When I contacted customer service, they were unhelpful and refused to issue a refund, stating they don't guarantee delivery times. This experience has been frustrating and disappointing. I strongly advise others to avoid making the same mistake. (I rate 1 start because it is obligatory but I wish I could leave it blank)
Pretty sure this "business" scouts the local cemetery for recent burials to repurpose the flowers. Absolutely the worst. The arrangement was delivered and was NOTHING like the arrangement that was purchased - We contacted the "florist" & not surprisingly - they were not interested in refunding or redoing the arrangement. Most likely it was a light week at the cemetery...
I thought I was buying local but they were not showing up today, I sent a couple emails but wasn't gotten back to until after 6pm saying they could not fulfill my order due to supplies? Now my daughter has no flowers for her bday - if I was told earlier I could have went & got some myself! Be careful where you order even though I did a google search this place came up as local..
This is a scam. I was just ripped off. I reported thier site to the fcc. Don't do business with them. I also reported their facebook.
My son in law got my daughter some birthday flowers and it looked nothing like what they delivered. They charged a service fee of $18.99 without even telling him. The experience was bad. The flowers were over priced for what they delivered. He paid $72.48 for that ugly vase and flowers. He felt so embarrassed.
Wow, worst I have ever dealt with. Save you time and money! Don't order from Ruth's.
I Called Ruth's to have flowers delivered to a friend in the hospital. $100.00 arrangement, I ordered on Friday for Saturday delivery. Didn't order anything out of the ordinary, I ordered one of their suggested arrangements. Saturday night, flowers still not delivered, called Ruth's around 7:00 pm they said they were "out for delivery". Sunday at Noon, flowers still not delivered. Called Ruths AGAIN, they told me they did not have the flowers to fulfill my order. Said they will send them on Monday. So they lied to me when they said they were "out for delivery" when in fact, they had not even fulfilled my order. If they had told me that in the first place, i could have ordered from another florist and been able to have gotten my friend flowers while still in the hospital. They didn't even bother to contact me to inform me my order would not be arriving and they had my email and phone number - But they certainly charged my credit card immediately. My friend never did receive the flowers so now I am trying to get my refund. I will dispute the charge if they are not capable of getting my card credited. They aren't capable of fulfilling an order for flowers so i would imagine they certainly aren't capable of giving me my money back.
Ordered by telephone, was billed but flowers were never delivered. SCAM, SCAM, SCAM. I didn't want to leave any stars…..
This is a terrible florist. I placed an order with them because they claimed to be local to Canyon Lake in my search. My order was placed for same day delivery if ordered by 2pm. My order was completed by 10am. Around 2:30pm I called and reached someone and made an inquiry about the order and just wanted to know when it would be delivered. This was supposed to be a surprise birthday delivery. He indicated the order had already been delivered or was on the truck out for delivery. I continued to ask questions because I did not feel like the person I was speaking to was sure of the information he was providing. I discovered that they are not a local florist as advertised but they source out to local florist. I inquired as to which local florist they sourced to on my order and he could not answer. He assured me that my order would be delivered by 7:00pm. We ended the call. I started to feel like I had probably been scammed. At 5:00pm I received an email apologizing that they could not fulfill my order. At this point, it was too late to send the special surprise flowers from another florist to arrive on her actual birthday. I should receive my money back in 3-5 business days.
This can not be a real business can it? They took my wife's order for Christmas bouquet to be delivered to her mother on the day before Christmas. Nothing arrived. When we called they informed us due to "supply chain issues" they could not make an arraignment. They never once emailed or called to let us know they would not be sending the flowers. They said they would refund the money in a few days. I called a couple more times to hear the same story, they admitted they never called or emailed. Today I called again and a new person informed me the order had been reversed back on 12/19. That is true, to be fair they cancelled the order and did refund the money, but never contacted us to let us know. I would not do business with this company. Based on the other reviews we now see, seems like we were lucky to get our money back.
This site is a scam, they do not deliver flowers then stall you until payment clears. Do not buy from them. I had to cancel my credit card!
I ordered a dozen flower in the order only received four do not do business with them and to make it right they only what to give you 30 bucks back
Flowers were not delivered. Was told it was under investigation without any mention of redelivery. Should have looked at reviews. This is not a singular incident.
This is what I had sent to Ruth's Roses.
"I had sent pictures to you regarding my order Sincerely Heartfelt Basket (Deluxe - S5335s) total 93.89. What was sent is not what I had ordered, I had sent you comparison photos. The flowers were sent to a young mother as her father had just died. What was sent was old and extremely cheap-looking, the flowers were old and the basket was not even similar to what you had advertised, the basket would not even sit flat, it was bent.
As I requested previously I would appreciate a replacement."
After several emails, Ruth's Roses no longer replies to my email, they say what they sent is a substitute per their policy, What they sent was an insult!
Sadly, I fell for their website photograph, and never imagined that I would need to read the entire website to know what I was getting into.
If I could give a -5 star review I would. I sincerely wish that I had spent two minutes looking at reviews for this shop, it would have saved me over two hundred dollars. The orchids that were delivered were healthy and pretty, aside from that it was horrible. The pot was misrepresented in every way but color: entirely too small, forcing the plants to be overcrowded, and the shape left the entire arrangement unbalanced and cheap looking. The picture on the website for this arrangement is beautiful, with a pot designed to look like a vintage piece that has attractive lines and detail. The pot delivered is perhaps half the size shown, and because the plants are so crowded it was impossible to finish the arrangement with the nice stones covering the plant substrate, which would have added the nice polished appearance that is seen in their gallery photograph. The description below the photograph does say that it contains three plants, each of a different color (which was accurate) however what is shown in the photograph has six plants, two of each color. Technically, they delivered the plants stated in the description, but be aware that the beautiful picture does not represent what they sell. I could have gone to any garden center and bought the plants for ~$60, and stopped by a dollar store for a pot under $10 and thrown it together for a fraction of the money. Their defense is that in the fine print:
"Substitution Policies 21. If a floral container or vase is not available a similar container will be substituted. 22. Flower arrangements and assorted flowers, if some flowers are not available, we will substitute other kinds of flowers at equal or greater value. 23. Specialty gifts may be substituted with another specialty gift of equal or greater value within the same category. "
Keep in mind that you will not be given the opportunity to see what they intend to substitute the original item with, or even that they will need to make a substitution in the first place. The whole experience felt like a craps shoot, and yes, the house won again. I have, over the years bought arrangements for people many times, and I have never felt so utterly robbed.
So I ordered flowers for a 60th birthday from Ruth's Roses online at https://www.ruthsroses.com/products/rose-bouquet-in-a-pitcher and what I received was a basic clear vase after I confirmed my purchase in a phone call that was recorded. I encourage you to carefully consider who you choose to do business with in the future for your flower orders. These businesses engaged in false advertising by accepting my order under the condition that it included the pitcher, as explicitly discussed during my recorded phone call. I was assured the flowers would come with the pitcher, yet this promise was not fulfilled.
This is the email I received back...
Hi Christy,
Thank you for reaching out regarding your concern with the arrangement you received. We have reviewed this picture and we've determined that this order is filled to value based on our substitution policy. Our substitution policy states that all items such as flowers, containers, color schemes, or plants are subject to availability. This ensures that your order is delivered in a timely fashion. I have attached the policy for your reference, and it is also available on our website as well. This feedback will be used to further improve our services.
Thank you for understanding, stay safe!
Sincerely,
Angela
Ruth's Roses
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My order receiving a plain vase and 12 roses:
Subtotal: 81.98
* Service Fee: $18.99
* Delivery Fee: FREE
* Tax Total: $5.74
* Order Total: 106.71
DO NOT ORDER FROM EITHER OF THESE BUSINESSES! The pitcher is what I ordered, not the clear vase!
My husband tried to surprise me with an anniversary bouquet and a balloon. The arrangement never arrived. We called and Maria told us she would track down the driver. We waited at the restaurant for 2 and 1/2 hours and the flowers never arrived. We tried to go pick them up but found that Ruth's Roses is not a local florist but a dispatch with no one ultimately in charge. We were told to wait for an email response and have been back and forth on email for 5 days. I am now disputing the charge with the credit Card company.
I ordered via phone and the lady said there was a fee to take the order. It was almost $20! I called to place my order around 10:30am and asked them politely if they could deliver right after lunch between. 2pm and 3pm before my sister got off work. She left work at 3:30 with no delivery for her Birthday! They finally delivered the flowers after 4pm after the delivery guy was rude and hateful to my sister over the phone before delivery. She won't get her flowers until tomorrow when she arrives at work. And from what I've seen so far doesn't look like they will be what the picture was I ordered online. Pissed customer here! Hoping to get a refund or at least a partial
The flowers were never delivered! Absolutely pathetic! It meant the world to me to have the flowers there for my family! Nothing! How in gods name can you do this to people who are already riddled with grief? No excuse at all! I am so upset!