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Rugs USA

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs USA Reviews Summary

Rugs USA has a rating of 2.7 stars from 2,679 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Rugs USA most frequently mention credit card, tracking number and return shipping. Rugs USA ranks 20th among Home Decor sites.

service
484
value
54
shipping
61
returns
47
quality
2,466
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21,741 reviews

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Maryland
1 review
0 helpful votes
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Eh
May 12, 2022
Updated review

Everything is always back ordered
But the Rug is nice

Date of experience: April 12, 2022
Rugs USA C. — Rugs USA Rep
over a year old

Hi Nadya,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We appreciate your feedback and will be sure to provide your feedback to our team and hopefully provide more options in the near future.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support


Everything is always back ordered
March 23, 2022
Previous review

Everything is always back ordered

Date of experience: February 21, 2022
Arizona
1 review
0 helpful votes
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HAPPY!
April 12, 2022

I loved loved LOVED being able to use the "see in room" feature. It really helped me weed out rugs I thought were really cute, but didn't work with the rest of my room. Was a little weary buying a rug online just not being able to see/ feel the exact texture etc, but overall SO happy! Not to mention shipping was super fast, and my rug showed up in amazing condition. I will definitely be using Rugs USA again for any future rug purchases. Thank you a million times!

Date of experience: April 12, 2022
New York
1 review
0 helpful votes
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Carpet
April 12, 2022

Ordered a new rug and it was there within a week in great condition! We will definitely use again!

Date of experience: April 12, 2022
Oklahoma
1 review
0 helpful votes
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Great Rug
April 12, 2022

Love the rug... great color and works perfectly in the entry hall!

Date of experience: April 12, 2022
North Dakota
1 review
0 helpful votes
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Yup
April 12, 2022

It took forever and a half to get here, but it was also on back order when I placed the order. It's a beautiful rug!

Date of experience: April 11, 2022
California
1 review
0 helpful votes
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Great rug
April 12, 2022

I got this rug for my sons nursery and it's perfect. Great quality, doesn't shed, easy to vacuum and soft!

Date of experience: April 11, 2022
North Carolina
1 review
0 helpful votes
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Eccentric Runner
April 12, 2022

I received my order in about a week and a half. The colors are exactly like the picture. The rug did have some fallout but I think that is normal for fluffy rugs. It is a bit thin but for my small hallway it works great!

Date of experience: April 11, 2022
Georgia
1 review
0 helpful votes
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Great customer service
April 12, 2022

Arrives fast, great customer service, exactly what you want. It's great.

Date of experience: April 11, 2022
New York
1 review
0 helpful votes
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Not ideal for a walking and much thicker than expected.

Date of experience: April 11, 2022
Texas
1 review
0 helpful votes
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Beautiful rug, sheds a lot!
April 12, 2022

I love the rug but it does shed a lot at first and while the shedding does decrease, it hasn't stopped :/

Date of experience: April 11, 2022
Washington
1 review
0 helpful votes
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Rug return
April 11, 2022

The rug was nothing like pictured so returned. The return policy was quick.

Date of experience: April 11, 2022
Michigan
1 review
0 helpful votes
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Ok rug
April 11, 2022

Good shopping experience. The shipping was very quick.

Date of experience: April 11, 2022
New York
4 reviews
0 helpful votes
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Area Rug
April 11, 2022

Fast shipping
Love the area rug. Now my dog is slip free
Thank you!

Date of experience: April 11, 2022
New Mexico
1 review
0 helpful votes
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Great rug
April 11, 2022

Easy to use site. Great selections and pricing. Good customer service.

Date of experience: April 10, 2022
Illinois
1 review
0 helpful votes
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Kitchen rug
April 11, 2022

I love the pattern just waiting for the fold lines to go away. Its been a month already.

Date of experience: April 10, 2022
Florida
1 review
0 helpful votes
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Good Stuff
April 10, 2022

Great texture and just what I needed. Snagged two rugs during President's Day sale and more than pleased.

Date of experience: April 10, 2022
Colorado
1 review
0 helpful votes
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Rug not as advertised
May 10, 2022

I got a blue shag rug, the reviews seems great and the pictures looked fantastic. When I got the rug it smelled weird, didn't uncurl for over two weeks, and then I had to put heavy things on top to ensure it would lay flat. Mostly I'm upset with the quality of the rug. It doesn't look as pictured. The rug looks cheap, if you walk on it you can see every little speck of dirt/fuzz/lint, and the tread count is so low on the rug you can see gaps. It just looks awful.

Rugs USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 9, 2022
Rugs USA C. — Rugs USA Rep
over a year old

Hi Kelsey,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Kentucky
1 review
0 helpful votes
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Back order for weeks
May 10, 2022

The rug continued to be put on back order week after week.

Date of experience: April 9, 2022
Rugs USA C. — Rugs USA Rep
over a year old

Hi Dana,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are sorry to hear of these issues. This is not the experience we want for our customers. I see you contacted Customer Service, and we were able to assist with your concern.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Minnesota
1 review
0 helpful votes
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Very disappointed
May 9, 2022

Rug was cut very uneven on both ends.
Called for a replacement. Second rug came just as uneven as the first. Waiting on a credit now.

Rugs USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 9, 2022
Rugs USA C. — Rugs USA Rep
over a year old

Hi Elizabeth,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Virginia
2 reviews
0 helpful votes
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Runners
April 9, 2022

Rug looks cheaper quality than expected. Bed thin.

Date of experience: April 9, 2022