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Rugs USA has a rating of 2.7 stars from 2,679 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Rugs USA most frequently mention credit card, tracking number and return shipping. Rugs USA ranks 20th among Home Decor sites.
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I loved loved LOVED being able to use the "see in room" feature. It really helped me weed out rugs I thought were really cute, but didn't work with the rest of my room. Was a little weary buying a rug online just not being able to see/ feel the exact texture etc, but overall SO happy! Not to mention shipping was super fast, and my rug showed up in amazing condition. I will definitely be using Rugs USA again for any future rug purchases. Thank you a million times!
Ordered a new rug and it was there within a week in great condition! We will definitely use again!
Love the rug... great color and works perfectly in the entry hall!
I received my order in about a week and a half. The colors are exactly like the picture. The rug did have some fallout but I think that is normal for fluffy rugs. It is a bit thin but for my small hallway it works great!
Arrives fast, great customer service, exactly what you want. It's great.
Not ideal for a walking and much thicker than expected.
I love the rug but it does shed a lot at first and while the shedding does decrease, it hasn't stopped :/
I love the pattern just waiting for the fold lines to go away. Its been a month already.
Great texture and just what I needed. Snagged two rugs during President's Day sale and more than pleased.
I got a blue shag rug, the reviews seems great and the pictures looked fantastic. When I got the rug it smelled weird, didn't uncurl for over two weeks, and then I had to put heavy things on top to ensure it would lay flat. Mostly I'm upset with the quality of the rug. It doesn't look as pictured. The rug looks cheap, if you walk on it you can see every little speck of dirt/fuzz/lint, and the tread count is so low on the rug you can see gaps. It just looks awful.
Hi Kelsey,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Dana,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. I see you contacted Customer Service, and we were able to assist with your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Rug was cut very uneven on both ends.
Called for a replacement. Second rug came just as uneven as the first. Waiting on a credit now.
Hi Elizabeth,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Answer: The better price!. And now, with my experience, the prompt replies and customer service.
Answer: This is not a good business to buy from. They offer free shipping, but they make you pay for returns. Once you place an order there is no window to edit the transaction. I also requested to cancel my order if the address could not be requested and two phone reps refused.
Answer: You really don't want a bigger rug from these people. Read my review. It will arrive folded and ruined. Shop locally.


Hi Nadya,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We appreciate your feedback and will be sure to provide your feedback to our team and hopefully provide more options in the near future.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support