Rugs USAReviews 2,679

The rug is very good and I'm happy with it. However, it came rolled up and shrink wrapper which caused it to flatten out and left folds in it when I unwrapped. The folds still haven't completely gone away yet.

Lots of choices very happy with the quality of my rug

Had to re-route (my fault) but it took an exceptionally long time to get here.
The rug is ok, but expected more for the price.
The picture represented a lot of gold color - but the actual rug had more orange and very little gold.

I send my purchase to friends house because I wasn't around in 2 weeks. Then it gets extended for 4 weeks. The delivery cycle is the only crazy thing about ordering from you... but I love the rugs so I will put up with it.

First rug from here and I`m very excited about it makes the space

But everything was quick and easy, with great selections for size needed. 12 x 18. The rug was quite heavy and the FedEx driver dumped it at the street. Once we got a neighbor to help we were please with therug and fit.

If I could give them a zero, I would. We ordered a rug in January, and I received an email that it would ship March 14. It didn't, and I called to ask about it. They said it was delayed a week. Same thing happened the next week, and the next, and this week they said it would be in stock April 6. The person on chat assured me I would get an email from him with a status update the next day, April 6. I got no email, and when I reached out, now they're saying May 7. If it's back ordered, that's fine. The absolute lack of communication from their side is horrible. Every update I received is because I called them, even when one of their reps said they would email me. They have my email, and my phone number - I got the confirmation email. They just couldn't be bothered to reach out. I'll never get a rug from them, regardless of the quality.

I am so pleased with my purchase, the site was easy to navigate and the color of my rug is as pictured. I bought the deluxe pad and it works perfect with my rug. Delivery was timely and even had instructions for how to prepare rug.

I get all my rugs here, have done for some time now

We have ordered several rugs from Rugs USA and have always been pleased with the rugs as well as the timely shipment.

The shipping was great and my lamps are perfect. The price was the best part. Perfectly in my budget. Thank you!

Absolutely beautiful carpets & great quality. Second time I ordered from Rugs USA & I am very satisfied!

Easy to order, true to color as shown in picture and looks great in our entry way.

Rug is very soft And beautiful. Arrived on time. Very good experience.

Really like the rug. Received it quickly and on time!

The rug came super quickly and looks great in our baby's nursery! The tool on the website where you can view it in your room is also super cool and helpful!

The rugs I choose were delivered on time with zero problems.

I found the lamps for far below the price on other websites. They shipped and were received within two days. I think one of the lamps had been received and returned. A piece of the switch was loose in the box and scraped the paint down to the metal in a couple of spots, but the same piece was in place on the lamp itself. I used chalk paint to repair the lamp and kept it. The second lamp was in perfect condition.

I love the rug pattern and quality! And shipping was fast!

Excellent service. Rug was super affordable and exceeded expectations.