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Rugs USA Reviews Summary
Rugs USA has a rating of 2.7 stars from 2,679 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Rugs USA most frequently mention credit card, tracking number and return shipping. Rugs USA ranks 20th among Home Decor sites.
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ORDERED 2 RUGS ONE CAME BUT THE OTHER TOOK OVER A MONTH, BUT THEY FOLLOWED UP AND WE ARE VERY PLEASED
I ordered 3 rugs from Rugs USA and they all were exactly as site described. Beautiful and perfect for each room purchased for. I even had to email with customer service about a back order item and it was such a simple process to cancel and order a rug that could ship immediately.
Beautiful pattern, great price, disappointed in the quality: the product fibers/material has a sheen, the edges are woven with a polyester fiber, when vacuumed it frays.
If I had known ahead of time I would have selected a different product.
Great rugs for a great price. Fast delivery.
Will definitely order from here again
Besides the very long wait on shipping because style was out of stock I believe, this is one of the best rugs I've ever ordered! With a GREAT deal!
Received notification that rug was delivered, but had no packages outside. Next day while I was driving home, noticed large package that looked like a rug sitting on neighbors doorstep, and decided to take a look. Turned out to be address to me. Luckily neighbor didn't have a Ring doorbell and report me for taking a package off their doorstep.
Do not like to receive rugs folded. It takes weeks/months for the creases to flatten. Initially started using this site because I preferred rugs rolled. Now may choose another vendor.
I needed a rug to add warmth to the living area of my apartment. The rug is awesome and I also picked out the mat for underneath. Shipping was great and I love the color.
The rug was absolutely the softest rug I have ever owned or felt. The order was delayed by a few weeks but that's to be expected nowadays. It was well worth the wait!
Easy to order. Good quality for the price. My rug was for out door patio. Would order again.
Amazing rug! Great price! Fast shipping! I was pleasantly surprised to receive the rug looking just as beautiful as the pictures, and very good quality. Great price too!
Love my rug it's so cute and perfect for my place. The size was accurate and honestly I winged it but got the right size, and it's high quality looks great better than the photos. Love it.
Contacted them regarding a previous order. The rug was starting to fray and I was wondering what they could do. Even though I was outside of my return window, they were going to issue a gift card to be able to purchase a new one. I'm very pleased with my new rug and the customer service I received
I bought five rugs from rugs USA and I love alll of them! They are affordable and still beautiful! Five star service!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Deborah,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We're grateful for your honest feedback and will pass this along to the appropriate team!
We understand creases and bunching can be a pain when receiving a new area rug. We fold our larger rugs in order to make the shipping process easier and quicker! These are normal and will flatten within 2 -3 weeks as you begin to use your new rug.
Use these tricks to help flatten your rug:
Back Rolling: Roll the carpet out, then roll it back up reversely with the backside up. Let it sit rolled up reversely for a day or 2, or until it flattens out.
Heavy Objects: Lay a piece of heavy furniture or objects on affected areas for a day or 2, or until it flattens out. If the corners are sticking up, curl them back and place heavy objects on affected areas going the opposite way.
Heat: Use this technique as a last resort only. Place the rug over a cleared concrete or area like a driveway or sidewalk setting during dry sunny conditions. Allow the rug to be positioned for optimal sunlight as long as possible to give the rug time to absorb the sun's heat for up to 2 hours, but use more time if needed.
Blow Dryer: If a large concrete patch with optimal sunlight is not accessible, flip the rug over and use a hairdryer to affected areas to heat up the creases. Always hold the hairdryer 7 to 12 inches away from the rug going side to side on a medium setting, as heat can sometimes cause the backing to melt.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support