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Rugs USA Reviews Summary
Rugs USA has a rating of 2.7 stars from 2,679 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Rugs USA most frequently mention credit card, tracking number and return shipping. Rugs USA ranks 20th among Home Decor sites.
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So far so good
But some of the rugs need to
Be double checked because they fall apart very easily especially the jute
Or have damage already before opening
Takes way too long to receive your order from your company
Hello Colleen,
Thank you for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. This is not the experience we want for our customers.
Please be on the lookout for a message from me so we can take care of this for you.
Best,
Rugs USA Customer Support
Overall experience was good but product is very cheap I hope the rug will last a year the pad that goes under rug will last longer than the carpet. So I am not satisfied with product not sure if I will order anymore product from this company.
Very dependable and satisfactory products to choose from
Good selection, price and quality. Good delivery time. Rug was exactly what I needed for a bedroom.
Great experience overall. Rug was exactly what I was expecting. Fast shipping.
Poor customer service. No updates to the order when things change. Took almost 2 months to receive order and after making numerous inquires on the status.
Hello Melissa,
Thank you for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. This is not the experience we want for our customers.
Please be on the lookout for a message from me so we can take care of this for you.
Best,
Rugs USA Customer Support
I bought a runner in the same style as a large rug I was considering. I didn't end up getting the large one but the runner is great and I found the perfect place for it.
Looked exactly like the picture, great quality and delivered quickly!
Love, love, love my new rug. It looks great in my bedroom and feels wonderful to walk on!
Excellent quality and very happy with my shopping experience!
It was fun to look for an appropriate rug. The site is excellent helping to narrow one's preferences and then to make the selection. Shipping was timely and rug was well wrapped. Overall a great experience. Thank you!
My rug was Very cost effective and of good quality. The colors were vibrant.
I really like the color of this rug, it brightens my room a lot, I do think it is thinner than expected andI have a 3/4 inch rug pad under it. It is very soft though! Overall happy. Hopefully it holds up to the kids wear and tear.
I thought the shopping and purchase process was easy and helpful!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lisa,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. We can’t thank you enough for the kind words. Your review means a lot to us. We're grateful for your honest feedback and will pass this along to the appropriate team!
Best,
Rugs USA Customer Support