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Rugs.comReviews 6,494

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,494 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
164
value
188
shipping
185
quality
159
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Happy with purchase
December 30, 2025

I ordered a rug from rugs. Com last month. It was delivered quickly and looks beautiful. I have been looking for a rug for my entry. I just ordered another rug and I'm excited to receive it. Website is very easy to use. Thank you

Date of experience: December 20, 2025
Colorado
1 review
0 helpful votes
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Great rug site
December 30, 2025

Wanted area rugs for bathroom in small sizes to go over tile. Needed slate blue color. Search on slate blue showed many options.

Date of experience: December 19, 2025
Illinois
1 review
0 helpful votes
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Excited about finding this company
December 29, 2025

There was alot too look at and choose from. I can't wait to see how I did with my first purchase online. Checking out was easier than I expected, however I didn't see yet when I can expect this beautiful product!

Date of experience: December 19, 2025
TT
1 review
1 helpful vote
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If you're thinking, well, duh, it means you can get your item in two days for free… you're soooo wrong. It actually means they'll have your item out of their doors in two days without charging you for that.

If you'd like 2 day shipping, or, uhm, I dunno what we're calling this is rugs.com lingo… 2 day delivery(?) expect to pay $25.

Date of experience: December 18, 2025
New Hampshire
1 review
0 helpful votes
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Looks stylish
December 25, 2025

Easy to find and like the style and color. Looks a lot like the natural seagrass we've had in the past, but much easier to care for. Will look good on our oak floors at the doors.

Date of experience: December 14, 2025
Texas
1 review
0 helpful votes
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Fantastic user experience
December 24, 2025

The use of Apple Pay makes purchasing super fast. Great website also makes it easy to choose. The only thing I want is an option that to chose by color.

Date of experience: December 14, 2025
Mississippi
1 review
0 helpful votes
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So Easy to Buy!
December 23, 2025

It was so easy to find the rug I wanted and to see it in my room! The whole process went smoothly. This was my second rug from rugs.com.

Date of experience: December 12, 2025
Tennessee
1 review
0 helpful votes
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Best site to buy rugs!
December 23, 2025

We have purchased 12 rugs from Rugs.com and keep coming back. This website has so many different styles, colors, shapes and materials to chose from! I have referred several friends to the site and no one has complaints. I love the "see this product in your room" feature! I can't wait to get my rugs for my new den.

Date of experience: December 12, 2025
Pennsylvania
1 review
0 helpful votes
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VERY GOOD SERVICE
December 21, 2025

I purchased a carpet and it was easy to do online and I received it within 7 days. Unfortunately I ordered the wrong size. So I checked to see the return policy and it was within 30 days. The return process was easy and it is wonderful that they have free returns within that time period. I then ordered the right size, packaged the other one up and will send it off.

Date of experience: December 11, 2025
California
1 review
0 helpful votes
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Amazingly efficient!
December 21, 2025

This is such an easy way to buy a rug! So many options in types, colors and sizes. You'll always find what you're looking for. I hope the rug is as good as the experience buying it!

Date of experience: December 11, 2025
Virginia
2 reviews
0 helpful votes
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Great selection
December 18, 2025

We had difficulty finding the right type of rug locally. We were able to easily find our rug on this site. A y colors and dimensions for selection. Ability to see in our room was wonderful. Thanks

Date of experience: December 7, 2025
Washington
1 review
0 helpful votes
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Easy Shopping and Great Selection
December 17, 2025

My old Moroccan style has finally bit the dust and I wanted the same theme in a new rug only thicker and grey not cream like the old one. It didn't take long to find the perfect one after adding size, shape, color and made sure to search for shag. I'm super excited to have this in my home and can hardly wait for its arrival. It looks just as plush and beautiful as can be on the site which gives you plenty of information and the reviews are great... you can't ago wrong here. The selection of many different styles and colors is enormous, try them!

Date of experience: December 7, 2025
Pennsylvania
1 review
0 helpful votes
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So many beautiful rugs to chose from!
December 16, 2025

Site is so easy to navigate. I've bought from here before and will continue to order from them. Customer service is very helpful too!

Date of experience: December 5, 2025
Michigan
1 review
0 helpful votes
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Rugs I've Ordered
December 15, 2025

I just finished ordering 2 rugs with confidence they will arrive well packaged and in perfect coloring and condition. Why? Because they haven't failed me yet in their promptness, and great customer service. The description of all the rugs I've received (size, color) was right on point. Keep it up Rugs.com and I will always be your customer.

Date of experience: December 5, 2025
New Jersey
1 review
0 helpful votes
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Excellent Product
December 15, 2025

I have purchased many carpets ( Around 30 pcs) from this site for last 10-12 years for various purposes, Home, Office, and Temples ( High Traffic area). These are excellent quality and long lasting product. I highly recommend them.

Date of experience: December 5, 2025
North Carolina
1 review
0 helpful votes
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Best purchase EVER!
December 15, 2025

Rugs.com is the only place I shopped to get one of a kind rugs. The quality is always great and they have styles to meet everyone's standards.

Date of experience: December 5, 2025
Michigan
1 review
0 helpful votes
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Rug purchase
December 14, 2025

The shopping, selecting and purchasing processes were great. The site is well organized and the filters are logical.
Hoping the delivery goes smoothly and that the rug is all we want it to be.

Date of experience: December 4, 2025
South Carolina
1 review
0 helpful votes
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Kitchen Rug
December 12, 2025

I love my new rug for under my kitchen table. I ordered on Sunday evening and received my rug on Tuesday. Fast service and it's just perfect. Love it!

Date of experience: December 2, 2025
Georgia
1 review
0 helpful votes
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Incredible Ease
December 10, 2025

Was looking for a runner and and small area rug to complement a guest bedroom and the colors in my selection matched the color combo of the bedding. Liked the unique weave...

Date of experience: November 30, 2025
Michigan
1 review
0 helpful votes
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Still waiting
December 10, 2025

I ordered my rug 2 weeks ago. When I check the status of my order it says the same thing, they are experiencing high volumes of orders. It also says, I should be getting an update in the next day or two. I hope they didn't forget about me!

Date of experience: November 29, 2025