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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,547 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
164
value
188
shipping
185
quality
159
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Multiple purchases
May 11, 2025

Ease of ordering and free shipping are huge bonuses. Quality of merchandise is incredible. The rugs look more expensive than they really are.

Date of experience: May 1, 2025
Michigan
1 review
0 helpful votes
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Great Experience, Good Value
May 9, 2025

The rugs we ordered were exactly as described, and shipped promptly. I feel we got a good value for our money. I liked that I could upload a picture of my room to see how each rug looked before I ordered. Overall, I'm very satisfied, and love my new look!

Date of experience: April 28, 2025
Massachusetts
1 review
0 helpful votes
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I need a rug to put within my puppy's play pen and this one is the perfect size. The website is easy to navigate and there is a good selection of sizes and colors.

Date of experience: April 27, 2025
Georgia
1 review
0 helpful votes
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Love the shopping filters!
May 8, 2025

Rugs. Com makes it easy for you to find what you are looking for with all of their shopping filters: size, use, color, material, etc.

Date of experience: April 27, 2025
California
1 review
0 helpful votes
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Easy and excellent
May 8, 2025

Able to place order with ease and effiency. No problems at all with instructions and navigation. Thank you for the great experience.

Date of experience: April 27, 2025
Utah
1 review
0 helpful votes
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Olive green rug
May 8, 2025

Easy to order, good price. Have not received my rug and pad, anxious to see how well it will match h my decor

Date of experience: April 27, 2025
New Mexico
1 review
0 helpful votes
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A mixed bag...
May 8, 2025

Finding the perfect rug was a breeze... great selection and good prices. The check out process was a whole different story. Couldn't check out with PayPal, no matter what I tried. Had to go the long way around and check out with Amazon... not a big deal just frustrating...

Date of experience: April 27, 2025
Ohio
1 review
0 helpful votes
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I ordered a rug.
May 7, 2025

My first time ordering still awaiting delivery. Alot of items to choose from. Anxiously awaiting. Looking forward to receiving my rug.

Date of experience: April 27, 2025
Maine
1 review
0 helpful votes
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Excellent Options and Prices
May 7, 2025

Excellent experience buying our new rug. The options seem limitless, including colors and sizing. We added the lux pad to ours and we know everything will look great in our room!

Date of experience: April 27, 2025
Pennsylvania
1 review
0 helpful votes
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Summer rug
May 7, 2025

Website has a lot to look at, descriptions and photos were very helpful. Easy at home shopping. Looking forward to receiving it

Date of experience: April 26, 2025
California
1 review
0 helpful votes
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Easy to do business with!
May 6, 2025

I was impressed with the online chat service when I needed help with website finishing up my order. Their excellent C. S., combined with free-shipping return policy & excellent price points make it easy to decide to place online orders with them! I will definitely continue to do business with them & freely recommend them to others.

Date of experience: April 26, 2025
Georgia
1 review
0 helpful votes
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Hopefully good! Just now ordered the rug!
I'll know more to say once I receive the rug!
🤯👏🐲😵‍💫🥰🤓🧌

Date of experience: April 25, 2025
Virginia
1 review
0 helpful votes
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Simple easy and affordable! Ordered from rugs. Com before. Excellent timing as promised. Great quality and durability! Anticipating another good fit for our spaces!

Date of experience: April 25, 2025
Florida
1 review
0 helpful votes
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Easy to visualize
May 5, 2025

Many options. The best part was being able to take a picture and "see" how the rug will look in the space. Hoping it looks as good when it arrives.

Date of experience: April 25, 2025
Kentucky
1 review
0 helpful votes
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Deciding Factors
May 5, 2025

Have purchased before. Had an excellent experience. Rugs. Com is very easy to understand and found very helpful.

Date of experience: April 25, 2025
Alabama
1 review
0 helpful votes
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Just what I wanted!
May 5, 2025

Looking for a particular rug with a border, and found it quickly, even better, it was on sale! Plus, free shipping! My patio will look so fresh and inviting!

Date of experience: April 25, 2025
California
1 review
0 helpful votes
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PAYPAL didn't work
May 5, 2025

Selection was good, and the site was easy to navigate.
I had an alternative method to pay, which was equivalent, but I've never experienced PayPal not working. It made me wonder about the safety of the transaction, but I went ahead and made the purchase.

Date of experience: April 24, 2025
Florida
1 review
0 helpful votes
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GREAT RUG SITE
May 5, 2025

I've purchased rugs on rugs. Com several times over the past few years. I've even ordered some that didn't work out and they offer free returns and immediate refunds. I feel very confident ordering from them. I especially like the fact that you can take a picture of your room, and the rug you're considering will be entered right into your photo so you can see what it looks like. They have fair prices and terrific sales!

Date of experience: April 24, 2025
California
2 reviews
0 helpful votes
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Quick Easy Affordable
May 5, 2025

I was looking for an outdoor rug for my patio furniture. Found EXACTLY what I wanted within 5 minutes and it was 1/2 the price of the other places. And shipping included! No more shopping at those home stores for me.

Date of experience: April 24, 2025
Illinois
1 review
0 helpful votes
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Rug purchase
May 4, 2025

Great price on product selected but could not access PayPal. Hope service is as good as price. Time will tell. Looking forward to delivery.

Date of experience: April 24, 2025