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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,547 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
164
value
188
shipping
185
quality
159
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Great options.
May 1, 2025

Easy way to shop and check out. Awesome sale going on in April 2025. Website was easy to navigate. I really like the option of choosing square, oval, rectangle, circle ECT.

Date of experience: April 20, 2025
California
1 review
0 helpful votes
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Great customer service
April 30, 2025

Amazing customer service! I ordered a rug yesterday & today I saw the price was lowered. I reached out to customer service & they refunded me the difference in price immediately.

Date of experience: April 20, 2025
Connecticut
1 review
0 helpful votes
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Great site.
April 29, 2025

The website is easy to use and the offerings are amazing. The offerings are varied and you can easily filter for waht you need.

Date of experience: April 19, 2025
North Carolina
1 review
0 helpful votes
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Outdoor Rug
April 29, 2025

I love Rugs. Com! They have a lot of good sales and I'm always happy with every rug I order. Their colors are on point and they are very well made. I will continue to shop at Rugs. Com!

Date of experience: April 19, 2025
Florida
1 review
0 helpful votes
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Easy and great prices!
April 29, 2025

Beautiful outdoor rugs and I will shop here again. Great selection and easy to purchase. Lots of selection.

Date of experience: April 19, 2025
Michigan
1 review
0 helpful votes
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Easy Finally
April 29, 2025

Hopefully found the color and fit needed. Many choices and styles.
Somewhat confusing when trying to match everything all being ordered and awaiting delivery.

Date of experience: April 19, 2025
Florida
1 review
0 helpful votes
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Durable, affordable and beautiful.
April 29, 2025

I have ordered several rugs and have received great comments about them. I own a commercial building and they hold up well. They help keep the tile floors clean and keep dirt outside where it belongs. They are durable, affordable and beautiful! I highly recommend ordering here. They show up when they say they will.

Date of experience: April 19, 2025
North Carolina
1 review
0 helpful votes
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Rugs is 🏼
April 29, 2025

This rug is 🚀, really hope it bring a great vibe to my space. The colors are very intense and hope it stays true to what i see on lush link🦾

Date of experience: April 18, 2025
Texas
1 review
0 helpful votes
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Good and easy
April 29, 2025

Acceptable, too much afterwards for review Too many things after purchase, I don't care for this, probably won't order from you again

Date of experience: April 18, 2025
Minnesota
1 review
0 helpful votes
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Wonderful selection
April 28, 2025

Ive bought two items from them and the rugs are good quality, the rug pads are little over priceds but they have wonderful selection.

Date of experience: April 18, 2025
California
1 review
0 helpful votes
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Difficulty
April 28, 2025

Difficulty ordering. Could not exit the address notification concerning PayPal. Really annoying. Thanks

Date of experience: April 18, 2025
Georgia
1 review
0 helpful votes
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Rug and pad
April 28, 2025

Quick and easy to do u til I received this silly request to use so many my characters that I didn't intend on using on the dry busy day

Date of experience: April 18, 2025
Pennsylvania
1 review
0 helpful votes
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Colorful Area rug
April 28, 2025

Online experience was sooo easy and being able to show what the rug would look like in my living room was the game changer!

Date of experience: April 18, 2025
Illinois
1 review
0 helpful votes
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Good experience…
April 28, 2025

I ordered a smaller version of this rug and I like it so much as to order another in a bigger size. Having size selections is great to have. You can have your house match or do eclectic!

Date of experience: April 18, 2025
California
1 review
0 helpful votes
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List order
April 28, 2025

My previous order was either lost or the item was out of stock. Customer service was excellent and responsive. They did what they said they would do and I had my excellent quality rug two days later.

Date of experience: April 15, 2025
Arizona
1 review
0 helpful votes
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Huge Selection
April 28, 2025

I shopped here because every place else mostly had those light weight washable rugs. I'm sure they're ok for some areas, but I wanted a regular heavy runner. I searched for the color I wanted and quickly found what I really wanted. The price was beyond reasonable. Can you tell how happy I am!

Date of experience: April 17, 2025
South Carolina
1 review
0 helpful votes
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Shopping experience
April 28, 2025

Nice selection and easy checkout. Hope it comes in the designated 2 day shipping. Having a party and want my patio finished :)

Date of experience: April 17, 2025
Florida
1 review
0 helpful votes
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So many options!
April 28, 2025

Very happy with our choice. Can't wait to get it! I'm sure we'll be back here for the rugs for our lanai.

Date of experience: April 17, 2025
Georgia
1 review
0 helpful votes
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Cheapest looking pillow!
April 28, 2025

The pillow cover that I ordered is soooo ugly and cheap looking! I completely regret buying it. Bye bye rugs. Com!

Date of experience: April 17, 2025
Idaho
1 review
0 helpful votes
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Very easy to order from rugs. Com!
Can't wait to receive our black and white indoor / outdoor zebra rugs for our patio!

Date of experience: April 17, 2025