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Rugs.com has a rating of 4.7 stars from 6,547 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Easy way to shop and check out. Awesome sale going on in April 2025. Website was easy to navigate. I really like the option of choosing square, oval, rectangle, circle ECT.
Amazing customer service! I ordered a rug yesterday & today I saw the price was lowered. I reached out to customer service & they refunded me the difference in price immediately.
The website is easy to use and the offerings are amazing. The offerings are varied and you can easily filter for waht you need.
I love Rugs. Com! They have a lot of good sales and I'm always happy with every rug I order. Their colors are on point and they are very well made. I will continue to shop at Rugs. Com!
Beautiful outdoor rugs and I will shop here again. Great selection and easy to purchase. Lots of selection.
Hopefully found the color and fit needed. Many choices and styles.
Somewhat confusing when trying to match everything all being ordered and awaiting delivery.
I have ordered several rugs and have received great comments about them. I own a commercial building and they hold up well. They help keep the tile floors clean and keep dirt outside where it belongs. They are durable, affordable and beautiful! I highly recommend ordering here. They show up when they say they will.
This rug is 🚀, really hope it bring a great vibe to my space. The colors are very intense and hope it stays true to what i see on lush link🦾
Acceptable, too much afterwards for review Too many things after purchase, I don't care for this, probably won't order from you again
Ive bought two items from them and the rugs are good quality, the rug pads are little over priceds but they have wonderful selection.
Difficulty ordering. Could not exit the address notification concerning PayPal. Really annoying. Thanks
Quick and easy to do u til I received this silly request to use so many my characters that I didn't intend on using on the dry busy day
Online experience was sooo easy and being able to show what the rug would look like in my living room was the game changer!
I ordered a smaller version of this rug and I like it so much as to order another in a bigger size. Having size selections is great to have. You can have your house match or do eclectic!
My previous order was either lost or the item was out of stock. Customer service was excellent and responsive. They did what they said they would do and I had my excellent quality rug two days later.
I shopped here because every place else mostly had those light weight washable rugs. I'm sure they're ok for some areas, but I wanted a regular heavy runner. I searched for the color I wanted and quickly found what I really wanted. The price was beyond reasonable. Can you tell how happy I am!
Nice selection and easy checkout. Hope it comes in the designated 2 day shipping. Having a party and want my patio finished :)
Very happy with our choice. Can't wait to get it! I'm sure we'll be back here for the rugs for our lanai.
The pillow cover that I ordered is soooo ugly and cheap looking! I completely regret buying it. Bye bye rugs. Com!
Very easy to order from rugs. Com!
Can't wait to receive our black and white indoor / outdoor zebra rugs for our patio!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

