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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,554 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Cheapest looking pillow!
April 28, 2025

The pillow cover that I ordered is soooo ugly and cheap looking! I completely regret buying it. Bye bye rugs. Com!

Date of experience: April 17, 2025
Idaho
1 review
0 helpful votes
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Very easy to order from rugs. Com!
Can't wait to receive our black and white indoor / outdoor zebra rugs for our patio!

Date of experience: April 17, 2025
Missouri
1 review
0 helpful votes
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Will be back
April 28, 2025

Easy site to maneuver, selection is huge, size options seem unlimited. I have purchased through your site before and will be back.

Date of experience: April 17, 2025
Arkansas
1 review
0 helpful votes
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Cindy McGinnis
April 27, 2025

Drop down box for Country was not obvious. Please make it easier to see. Have a lovely day! Happy Easter!

Date of experience: April 17, 2025
Illinois
1 review
0 helpful votes
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Rug purchase
April 27, 2025

Excellent website. Love the selection. Can't wait to receive my rug. My granddaughter recommended this website to me.

Date of experience: April 17, 2025
Texas
1 review
0 helpful votes
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New rugs ordered
April 27, 2025

Easy viewing. But had hard time getting second rug ordered. It would not return to same rug page, otherwise ok.

Date of experience: April 17, 2025
Arizona
1 review
0 helpful votes
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Excellent buying experience!
April 27, 2025

This was an excellent buying experience because I was able to see a variety of rug options. I took a picture of my living room and then was able to see the rug I chose in my living room prior to purchasing it. Thanks so much!

Date of experience: April 17, 2025
Pennsylvania
1 review
0 helpful votes
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Love rugs. Com
April 27, 2025

Always happy with price and quality second rug I have purchased very good selection and clearances. Always ships quickly

Date of experience: April 17, 2025
California
1 review
0 helpful votes
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Great and easy to find
April 24, 2025

This appeared on my Facebook page, and it was very easy to find what I wanted, and great price. Even greater FREE shipping! Thank you!

Date of experience: April 13, 2025
Iowa
1 review
0 helpful votes
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So far so good
April 23, 2025

Will give more comprehensive review when my purchase arrives!
However the feature allowing to take a look at the rug in my room was a cool extra.

Date of experience: April 13, 2025
Alabama
1 review
0 helpful votes
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Rug Rats team 🥰
April 23, 2025

Easy, fast and order & payment took less than 5 minutes! Except this part that requires 100 characters!

Date of experience: April 13, 2025
Idaho
1 review
0 helpful votes
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I paid for expedited shipping19.95 & site never said when I can expect this rug?!?!?! Please let me know?

Date of experience: April 12, 2025
California
1 review
0 helpful votes
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Easy Website Lots of Choices
April 22, 2025

I was able to quickly narrow down a rug purchase on this website. Style, color, size were easily accessed.

Date of experience: April 12, 2025
Pennsylvania
1 review
0 helpful votes
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Found the perfect rug!
April 22, 2025

Loved the seemingly endless choices, with many sizes and colors. This was the best selection I've seen on any website.

Date of experience: April 12, 2025
South Carolina
1 review
0 helpful votes
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Tangala Jackson
April 22, 2025

Unique rug. Had one area that was imperfect but I decided to keep it. I did not feel like the hassle of gathering up for a return. The pattern reminds you of denim.

Date of experience: April 11, 2025
Virginia
3 reviews
0 helpful votes
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Another Wonderful Rug
April 22, 2025

I admit I have a passion for rugs handwoven rugs, and Rugs. Com never disappoints. Today I found a wonderful rug for an absolute deal, and really wanted to buy a couple more but I'm running out of room to store all the seasonal choices! Thank you.

Date of experience: April 11, 2025
Florida
1 review
0 helpful votes
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Great good job
April 21, 2025

Lovely wonderful beautiful Amazing brilliant Fabulous Fantastic Good job
Nice product Superb Excellent

Date of experience: April 11, 2025
California
1 review
0 helpful votes
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Love your rugs
April 21, 2025

I love the variety of selections of different design designs to choose from especially in the runners styles. Thank you so much and for the great prices.

Date of experience: April 11, 2025
New York
1 review
0 helpful votes
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Always great service
April 21, 2025

Great sale and the delivery is always super fast. Have ordered many rugs from rugs. Com. Plan on ordering more!

Date of experience: April 11, 2025
Florida
1 review
0 helpful votes
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Always happy
April 21, 2025

I've bought several rugs from them over the years and always very pleased. Pictures are always accurate and the see in my room option is wonderful

Date of experience: April 11, 2025