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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Great good job
April 21, 2025

Lovely wonderful beautiful Amazing brilliant Fabulous Fantastic Good job
Nice product Superb Excellent

Date of experience: April 11, 2025
California
1 review
0 helpful votes
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Love your rugs
April 21, 2025

I love the variety of selections of different design designs to choose from especially in the runners styles. Thank you so much and for the great prices.

Date of experience: April 11, 2025
New York
1 review
0 helpful votes
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Always great service
April 21, 2025

Great sale and the delivery is always super fast. Have ordered many rugs from rugs. Com. Plan on ordering more!

Date of experience: April 11, 2025
Florida
1 review
0 helpful votes
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Always happy
April 21, 2025

I've bought several rugs from them over the years and always very pleased. Pictures are always accurate and the see in my room option is wonderful

Date of experience: April 11, 2025
New York
1 review
0 helpful votes
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Great products
April 21, 2025

Easy as can be. Beautiful reasonably priced rugs! Second time ordering from rugs. Com. Can"t wait to receive my new rug with bold vibrant blues mixed with ivory. Purchased for my terrace.

Date of experience: April 11, 2025
Washington
1 review
0 helpful votes
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Runners for bedroom
April 21, 2025

Website very easy to use. Looking forward to purchased rugs arriving, and future purchases from the website.

Date of experience: April 10, 2025
Florida
1 review
0 helpful votes
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Beautiful rugs
April 21, 2025

I have purchased two or three already and they are so pretty. The colors are so bright on the ones I ordered they wear beautifully. I'm really proud of all of these rugs.

Date of experience: April 10, 2025
Ohio
1 review
0 helpful votes
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Very pleased
April 20, 2025

This is my second round of ordering rugs. I got two outside rugs, which were exactly what they were advertised and my most recent order was a beautiful sage colored runner for My hallway.

Date of experience: April 10, 2025
Michigan
1 review
0 helpful votes
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Excellent experience
April 20, 2025

I bought one of washable rugs and pads that is easy clean up. Easy to maneuver web site and I personally had a good experience.

Date of experience: April 10, 2025
Virginia
2 reviews
0 helpful votes
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New new rug runners
April 20, 2025

This site is easy to navigate and there are so many choices. The sales are wonderful too! I found just what I was looking for and since I ordered 2 rugs I got 10% more off! Shipping was free and fast.

Date of experience: April 10, 2025
California
1 review
0 helpful votes
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Website and customer service were helpful. Love the in room feature. Custom service helped me with the chat feature

Date of experience: April 10, 2025
California
1 review
0 helpful votes
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Isabella Rug
April 19, 2025

Great! I hope the rug is great as well. Should be here tomorrow. Fast shipping. Checkout was easy. No problems.

Date of experience: April 8, 2025
Cyprus
1 review
0 helpful votes
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Sort-ability
April 17, 2025

Lots of ways to sort and filter the products so you find what you need more quickly. Also you don't fall in love with something you can't afford if you sort by price.

Date of experience: April 6, 2025
California
1 review
0 helpful votes
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Love your rugs and sale prices
April 16, 2025

I have purchased rugs from you before, I'm very pleased with all of my purchases of your products, I especially like it when you have a great sale going on!

Date of experience: April 6, 2025
Arizona
1 review
0 helpful votes
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Ease of Ordering
April 16, 2025

The website was very easy to navigate. I appreciate how I could put several things in the waking compare the items before I made a purchase.

Date of experience: April 5, 2025
Florida
1 review
0 helpful votes
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Quality Service
April 15, 2025

The ease of searching, selection and the ease of checking out. Along with the quality of their products (rugs and pads).

Date of experience: April 5, 2025
Georgia
1 review
0 helpful votes
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Website easy
April 15, 2025

Nice to pick a rug and be able to see in actual room. However the reviews I looked at never matched the room I was considering to purchase

Date of experience: April 5, 2025
Virginia
2 reviews
0 helpful votes
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Excellent rugs,
April 15, 2025

Great variety of colors and sizes. These rugs are durable and are true to the websites colors and measurements.

Date of experience: April 5, 2025
Indiana
1 review
0 helpful votes
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Great experience.
April 15, 2025

Ordering is easy and quick. Have ordered several times and have always had great experience.

Date of experience: April 4, 2025
California
1 review
0 helpful votes
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Very satisfy
April 15, 2025

Very easy going transaction will make more purchases.

Date of experience: April 4, 2025