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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Easy yo order
April 14, 2025

Found just what I wanted. Love it. Beautiful colors.

Date of experience: April 4, 2025
Kentucky
1 review
0 helpful votes
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Gasp
April 14, 2025

Beautiful rugs. Daughter and I had fun scrolling and choosing a rug for her dorm!

Date of experience: April 4, 2025
Oregon
1 review
0 helpful votes
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Ranch Home Rugs
April 14, 2025

Easy purchase process and fair prices. Look forward to receiving my rugs. Thank you!

Date of experience: April 4, 2025
Illinois
1 review
0 helpful votes
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Rug purchase
April 14, 2025

Well pleased with entire online experience. I would highly recommend this site to any potential buyer.

Date of experience: April 4, 2025
North Carolina
1 review
0 helpful votes
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I wanted a particular size, but received all sizes which took too much of my time

The rug is half price which i am happy about.
Also free shipping & 1 day delivery

Date of experience: April 4, 2025
Idaho
1 review
0 helpful votes
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Great
April 14, 2025

Ordering the rug was easy and the amount of rugs to choose from was awesome.

Date of experience: April 4, 2025
New York
1 review
0 helpful votes
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Area rugs
April 14, 2025

Easy to find and a lot of available options and sizes

Date of experience: April 4, 2025
Georgia
1 review
0 helpful votes
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Phone number
April 14, 2025

I had an issue with my phone number in order to process my order. Called the 800# and it was corrected very quickly. I believe it was Rick that helped me. Pleasant experience. I have ordered from them before and with dogs, these carpets are holding up very well and the price is decent. Thank you. Monica

Date of experience: April 4, 2025
Florida
1 review
0 helpful votes
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The Perfect Rug
April 14, 2025

I have been searching for the perfect round rug to go under my dining room table. Finding the right size and color combination proved to be difficult until a Rugs. Com ad showed up on my Facebook feed. And within minutes I found exactly what I need…and at a fantastic price!

Date of experience: April 4, 2025
North Dakota
1 review
0 helpful votes
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Great prices
April 14, 2025

Great rug selection. Great prices. Hopefully I get these rugs quickly. Easy check out.

Date of experience: April 3, 2025
Texas
1 review
0 helpful votes
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Great choices -- as always
April 13, 2025

This is my fourth purchase in the past 10ish years -- always a good product, good service, good return experience -- just all good!

Date of experience: April 3, 2025
South Carolina
1 review
0 helpful votes
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Satified
April 13, 2025

Got the information that I needed/requested to make a decision about the rug that I wanted in less than an hour. I spent 2 1/2 hours on another site that kept disappearing or shutting down. Thank you for the selections and sale price

Date of experience: April 3, 2025
Oklahoma
1 review
0 helpful votes
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Rug
April 13, 2025

Can't give a review. Do not have product yet. Will review when I receive my purchase.

Date of experience: April 3, 2025
Vermont
1 review
0 helpful votes
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Fast and Efficient
April 13, 2025

I purchased a rug and the choices were abundant and checkout easy and efficient.

Date of experience: April 3, 2025
Georgia
1 review
0 helpful votes
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We needed to replace rug pads of a variety of sizes. I was shocked to complete the order in minutes. Done with that and on to the rest of my day.

Date of experience: April 3, 2025
New Mexico
1 review
0 helpful votes
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Review of purchase
April 12, 2025

Easy and straight forward. Was able to make the order quickly without hassle.

Date of experience: April 2, 2025
Virginia
3 reviews
0 helpful votes
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Great value, beautiful selection.
April 12, 2025

These rugs are unbelievable. They are beautiful and priced so reasonably. This one is my 3rd. They allow you to have beauty in your home at a price that doesn't break the bank. I have friends who have also bought them with the same experience. They arrive quickly in good condition. What more can you ask?

Date of experience: April 2, 2025
Washington
1 review
0 helpful votes
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Bought a lovely 6'x9' rug
April 12, 2025

I was able to find my desired rug size and colors fairly quickly, and the price was very good. I had a little trouble with checkout, but that was quickly taken care of by Bernard at Customer Service. Now I'm looking forward to the arrival of my new rug!

Date of experience: April 2, 2025
Georgia
1 review
0 helpful votes
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Great products
April 12, 2025

I have purchased many rugs thru the years from Rugs. Com and have had great service. I love their products

Date of experience: April 2, 2025
California
1 review
0 helpful votes
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Dining rug
April 12, 2025

Very precise and easy. Fantastic Price Plus free shipping

Date of experience: April 2, 2025