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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,569 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New Mexico
1 review
0 helpful votes
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Review of purchase
April 12, 2025

Easy and straight forward. Was able to make the order quickly without hassle.

Date of experience: April 2, 2025
Virginia
3 reviews
0 helpful votes
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Great value, beautiful selection.
April 12, 2025

These rugs are unbelievable. They are beautiful and priced so reasonably. This one is my 3rd. They allow you to have beauty in your home at a price that doesn't break the bank. I have friends who have also bought them with the same experience. They arrive quickly in good condition. What more can you ask?

Date of experience: April 2, 2025
Washington
1 review
0 helpful votes
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Bought a lovely 6'x9' rug
April 12, 2025

I was able to find my desired rug size and colors fairly quickly, and the price was very good. I had a little trouble with checkout, but that was quickly taken care of by Bernard at Customer Service. Now I'm looking forward to the arrival of my new rug!

Date of experience: April 2, 2025
Georgia
1 review
0 helpful votes
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Great products
April 12, 2025

I have purchased many rugs thru the years from Rugs. Com and have had great service. I love their products

Date of experience: April 2, 2025
California
1 review
0 helpful votes
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Dining rug
April 12, 2025

Very precise and easy. Fantastic Price Plus free shipping

Date of experience: April 2, 2025
Tennessee
1 review
0 helpful votes
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Rug glorious rugs!
April 12, 2025

Always have loved Rugs USA will always be back. They are quick and great collections

Date of experience: April 2, 2025
Illinois
1 review
0 helpful votes
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Online experience
April 12, 2025

It was easy to select and pay. Waiting to see how long it takes to receive the products. Hope it's not too long and that meets my quality expectations based on the description.

Date of experience: April 2, 2025
California
1 review
0 helpful votes
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Rug
April 12, 2025

So far so good. Hopefully it will be nice. Looking forward to it. New rugs are fun

Date of experience: April 2, 2025
New York
1 review
0 helpful votes
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8x10 living room rug
April 12, 2025

Shopping was delightful, After many sites I selected rugs. Com. Your site was very informative. Every question that I had was already answered in the description area. Free shipping is also a plus. Can't wait to receive it.

Date of experience: April 2, 2025
Mississippi
1 review
0 helpful votes
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Easy ordering experience
April 12, 2025

Very pretty rugs easy check out. Can't wait to receive it

Date of experience: April 1, 2025
New York
1 review
0 helpful votes
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Quick and easy! Lots of choices, colors and sizes!

Date of experience: April 1, 2025
Texas
1 review
0 helpful votes
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Rugs. Com
April 11, 2025

Very good. Website easy to navigate. Many beautiful rugs to choose from.

Date of experience: April 1, 2025
Florida
1 review
0 helpful votes
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Always convenient
April 11, 2025

Maybe one of the only sites that I actually enjoy shopping on. Great variety. Easy to check out. And quick delivery.

Date of experience: April 1, 2025
Arizona
2 reviews
0 helpful votes
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Lots of choices
April 11, 2025

I haven't received rug yet because I just ordered it. I'm excited. It's perfect if it's like it's photo and description. So far I'm very impressed with this company.

Date of experience: March 31, 2025
Ohio
1 review
0 helpful votes
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Indoor/outdoor rug
April 7, 2025

Everything worked out nice! Easy web site! I hope I love the rug!

Date of experience: March 27, 2025
California
1 review
0 helpful votes
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Rug patio
April 7, 2025

Great. Easy to find and check out a breeze. Would use it again.

Date of experience: March 27, 2025
Nevada
1 review
0 helpful votes
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I love this site!
April 6, 2025

I used Rugs USA extensively when i lived in Texas and now that im in NV and needing a rug, I knew just where to go! This site is extensive in its offerings, easy to use and navigate! I always find exactly what i want!

Date of experience: March 27, 2025
Washington
1 review
0 helpful votes
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Great service
April 6, 2025

We bought a 9' x 12' rug a month or so ago and are very pleased with the quality and the quick delivery.
Now we need a non slip mat under the rug and found just what we needed and a very competitive price.
This is our second area rug from Rugs. Com and we have been extremely satisfied with our purchases.

Date of experience: March 27, 2025
Washington
1 review
0 helpful votes
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Shipping to Hawaii
April 6, 2025

I was so happy to find a company that ships to Hawaii. Great customer service too. I found exactly what I was looking for.

Date of experience: March 27, 2025
Michigan
1 review
0 helpful votes
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Outdoor Rug
April 6, 2025

Very easy to order! Variety of sizes and great sale price. Wish there would have been a variety of colors with this one. But I think the blue will be wonderful

Date of experience: March 27, 2025