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Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Did a quick search. The rug I ended up purchasing was the first one that popped up.
Very easy site to navigate with clear information and excellent pictures. So far, very happy. This sale was a great find as I had been drooling over this rug for some time.
I was looking for a 6×9 oval rug but it was hard to find. I did find something I liked, though. There were many different rugs on the site and I enjoyed looking at them all. The prices were excellent. I would shop here again!
The experience placing my order was very good, did not take long and I am anxious to see my purchase
Fabulous, extensive selection of Outdoor Rugs.
Expedient check-out!
Looking forward to receiving our beautiful outdoor rug.
Ordered an outdoor rug for my balcony. Great price and the website is intuitive and easy to use. Will report back when I receive it.
My experience was average for this order. I'm interested in seeing the end result.
Quick and easy, lots of choices and color combinations
Ordering is the easy part. Now for the length of time it takes to get to my home...I can't wait to recieve it...
I am not happy. I completed a survey that said I would get a $20 credit- which I did not receive! I call customer service and was told to wait 24hrs- which I did. Still no credit.
This isn't my first purchase with Rugs.com, I am very pleased with the quality of rugs I have gotten over the past 5 years. Thank you Rugs.com for delivering quality and price.
Easy to search, price is very fair, and the options are great. It took me 15 minutes to pick my favorite and place the order.
Very easy to place my order for my outdoor rug!
Will give a more complete review when my rug in recieved!
I started around eleven today.It is now two thirty. So much to choose from. Good prices, too. I was sure I was going to order two rectangular rugs,BUT rugs. Com had a 4 by 4 round rug! Wow! It will pop with color at the top of my stairs. I am so so happy! Thank you very much. 😉
Shout out y'all making it very easy to order and all the different dimensions in rugs y'all have. I'll leave another survey when the rug actually comes in!
Never disappointed always on time always what I see in the catalog. The only thing I have a problem with is the measurements I wish they could place a item against the measurements to give a more precise measurement
Found a rug I liked and the site blocked me because I was moving too fast.? I eventually got back to the rug I liked and was allowed to purchase it.?
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

