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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Massachusetts
2 reviews
0 helpful votes
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Found rug immediately
April 6, 2025

Did a quick search. The rug I ended up purchasing was the first one that popped up.

Date of experience: March 26, 2025
Florida
1 review
0 helpful votes
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Wonderful Rugs!
April 6, 2025

Very easy site to navigate with clear information and excellent pictures. So far, very happy. This sale was a great find as I had been drooling over this rug for some time.

Date of experience: March 26, 2025
Missouri
1 review
0 helpful votes
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Rugbuy
April 5, 2025

Easy to place my order. I have purchased from you previously and it has been a great washable rug under our kitchen table.

Date of experience: March 26, 2025
Massachusetts
1 review
0 helpful votes
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Great Selection
April 5, 2025

I was looking for a 6×9 oval rug but it was hard to find. I did find something I liked, though. There were many different rugs on the site and I enjoyed looking at them all. The prices were excellent. I would shop here again!

Date of experience: March 26, 2025
Florida
1 review
0 helpful votes
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ORDER
April 5, 2025

The experience placing my order was very good, did not take long and I am anxious to see my purchase

Date of experience: March 25, 2025
Virginia
1 review
0 helpful votes
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New to i
April 4, 2025

Took me a while but it was eaff so u all in all I found the many different patterns and colors really great

Date of experience: March 25, 2025
California
1 review
0 helpful votes
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Ready for Spring
April 4, 2025

Fabulous, extensive selection of Outdoor Rugs.
Expedient check-out!
Looking forward to receiving our beautiful outdoor rug.

Date of experience: March 25, 2025
Colorado
1 review
0 helpful votes
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Rug for my balcony
April 4, 2025

Ordered an outdoor rug for my balcony. Great price and the website is intuitive and easy to use. Will report back when I receive it.

Date of experience: March 25, 2025
Nevada
1 review
0 helpful votes
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Rug review
April 4, 2025

My experience was average for this order. I'm interested in seeing the end result.

Date of experience: March 25, 2025
Washington
1 review
0 helpful votes
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Quick and Easy
April 4, 2025

Quick and easy, lots of choices and color combinations

Date of experience: March 25, 2025
California
1 review
0 helpful votes
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Easy ordering
April 4, 2025

Ordering is the easy part. Now for the length of time it takes to get to my home...I can't wait to recieve it...

Date of experience: March 25, 2025
Virginia
1 review
0 helpful votes
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Survey
April 4, 2025

I am not happy. I completed a survey that said I would get a $20 credit- which I did not receive! I call customer service and was told to wait 24hrs- which I did. Still no credit.

Date of experience: March 25, 2025
Illinois
1 review
0 helpful votes
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Rugs.com
April 4, 2025

This isn't my first purchase with Rugs.com, I am very pleased with the quality of rugs I have gotten over the past 5 years. Thank you Rugs.com for delivering quality and price.

Date of experience: March 25, 2025
Ohio
1 review
0 helpful votes
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Easy to use
April 4, 2025

Was able to check out within a few minutes, nice selection of rugs

Date of experience: March 25, 2025
Virginia
1 review
0 helpful votes
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Easy to search, price is very fair, and the options are great. It took me 15 minutes to pick my favorite and place the order.

Date of experience: March 20, 2025
District of Columbia
1 review
0 helpful votes
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Outdoor rug
March 30, 2025

Very easy to place my order for my outdoor rug!
Will give a more complete review when my rug in recieved!

Date of experience: March 20, 2025
Ohio
1 review
0 helpful votes
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Outside porch rug.
March 30, 2025

I started around eleven today.It is now two thirty. So much to choose from. Good prices, too. I was sure I was going to order two rectangular rugs,BUT rugs. Com had a 4 by 4 round rug! Wow! It will pop with color at the top of my stairs. I am so so happy! Thank you very much. 😉

Date of experience: March 20, 2025
Texas
1 review
0 helpful votes
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Amazing and EZ interfacing
March 30, 2025

Shout out y'all making it very easy to order and all the different dimensions in rugs y'all have. I'll leave another survey when the rug actually comes in!

Date of experience: March 19, 2025
Alabama
1 review
0 helpful votes
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Happy Camper
March 29, 2025

Never disappointed always on time always what I see in the catalog. The only thing I have a problem with is the measurements I wish they could place a item against the measurements to give a more precise measurement

Date of experience: March 19, 2025
Kentucky
1 review
0 helpful votes
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Rug buying experience
March 29, 2025

Found a rug I liked and the site blocked me because I was moving too fast.? I eventually got back to the rug I liked and was allowed to purchase it.?

Date of experience: March 19, 2025