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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Rugs rugs rugs
May 28, 2025

A lot of choices and sizes. Reasonably priced. Don't understand the "faded, worn" look but it must sell well. I pray delivery doesn't take too.long. I will recommend to others.

Date of experience: March 18, 2025
Ohio
1 review
0 helpful votes
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Spring is here
March 30, 2025

Efficient Nice selection of outdoor rugs in multiple sizes
Answered questions in timely manner
Easy check out

Date of experience: March 18, 2025
Florida
1 review
0 helpful votes
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Memories of Egypt
April 6, 2025

This beautiful indoor outdoor rug reminds me of when I went to Egypt and they were making rugs. I brought back one, but this was too big to bring back. I absolutely love it. I put it outdoors on my lanai my cats will love basking in the sun and I will love sun bathing on it 😊 thank you Rugs.com

Date of experience: March 18, 2025
North Carolina
1 review
0 helpful votes
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Easy to Shop!
April 6, 2025

Lots of choices on line. The capability to see the rug in my space is fantastic! Makes shopping on line better and easier than in store.

Date of experience: March 18, 2025
California
1 review
0 helpful votes
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Easy to shop and great prices
April 6, 2025

There were so many choices of rugs in colors and sizes. Most things were in stock. The sales prices were very affordable. I haven't gotten my rug yet, but I hope it's good quality!

Date of experience: March 13, 2025
Michigan
1 review
0 helpful votes
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Successfil
April 6, 2025

Good experience easy yo order. Anxious to receive my new rug!@@@@@@@@@@@@@@@@@@@@@@@@@@@@#########################$$$$$########################$$$$$$$$###$$$$€$$$$$$$#$#$$$$$$$$$$$$$$$$$$$$$$$$$###@@@@@@@@@###$$%%%%^^^^^^^%^

Date of experience: March 13, 2025
Ohio
1 review
0 helpful votes
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You web page makes shopping so easy. Easy to sort by shape, size and color. Pluse the see it in your room feature 🤯

Date of experience: March 13, 2025
Virginia
3 reviews
1 helpful vote
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Can't sign in with my password...make a new password...still can't sign in...not accepting my phone number (tried all 3 of them)...not receiving email for password...FINALLY get a text. ROYALLY frustrating.

Date of experience: March 13, 2025
Pennsylvania
1 review
0 helpful votes
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Quick and easy
April 6, 2025

This was a very smooth transaction. I found what I wanted in a less than a minute and went ahead and ordered it.

Date of experience: March 13, 2025
Florida
1 review
0 helpful votes
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Great experience
April 6, 2025

Found the exact rug we wanted at a great price. Online chat was helpful, easy ordering process and wonderful return policy!

Date of experience: March 12, 2025
Arizona
1 review
0 helpful votes
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I love shopping here...
April 6, 2025

This is the 5th rug I think that I have bought here. The quality of the rugs seems very high, I love one of the rugs extravagantly! This website is very easy to use. I am an elderly and I actually figured out how to see the rug in my room! Prices right now are great.

Date of experience: March 12, 2025
Utah
1 review
0 helpful votes
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I have ordered rugs before from rug.com and have always been pleased without the rugs that I have ordered in the past

Date of experience: March 11, 2025
Illinois
2 reviews
2 helpful votes
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Nice selection!
April 6, 2025

So many to chose from, I wanted black/white I finally decided on one, it was hard to decide. Great sale, can't wait to receive my new rug!

Date of experience: March 11, 2025
Wisconsin
1 review
0 helpful votes
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Great sale. Slow site
April 6, 2025

The sales are fantastic. It's a company I've heard of being legit. I'll give my final verdict when I have the product.

Date of experience: March 10, 2025
Texas
1 review
0 helpful votes
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Selection is incredible!
April 6, 2025

I have bought two rugs from Rugs.com and am super excited to get the third. Easy website to navigate and great prices.

Date of experience: March 6, 2025
Arizona
1 review
0 helpful votes
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RV rug
March 15, 2025

Was pleased to find the exact size and colors I was looking for.i like that I could place the order through Amazon. Will write a review about rug when I get it.

Date of experience: March 5, 2025
Texas
1 review
0 helpful votes
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A Creative Person's Dream Site
March 15, 2025

Lots of information so you know exactly what to expect. Site navigation is easier than any of the other sites I tried to use. Choices galore and tons of photos with reviews. I am purchasing several rugs for my newly remodeled home and am really hoping that these rugs will be high quality and perfect for my new beginning. So far I can say I'm impressed with the process of finding the perfect designs I was wanting. Didn't find anything as nice or as creative on any other searches and believe me I am on rug search overload. Can't wait for their arrival.

Date of experience: March 5, 2025
North Carolina
1 review
0 helpful votes
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Thanks
March 15, 2025

Always a good experience. I would like it to be a little easier to navigate around the site

Date of experience: March 5, 2025
Wisconsin
2 reviews
0 helpful votes
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Great rugs
March 15, 2025

Enjoyed previous orders and the new rugs patterns are beautiful this year.

Date of experience: March 4, 2025
Michigan
1 review
0 helpful votes
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Pay pal
March 15, 2025

I wanted to use PayPal but after trying 5 times i gave up.
Very disappointed

Date of experience: March 4, 2025