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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,559 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Refreshing
March 15, 2025

Shopping experience seamless, no throwing in items that don't meet criteria that they're trying to push out the door. Multiple orders, always very pleased, loyal customer.

Date of experience: March 4, 2025
Texas
1 review
0 helpful votes
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Shopping Fun!
March 14, 2025

Fun looking at all the different rugs. Happy to find the size I needed.
This is my first experience with Rugs.com
Keep up the good work.

Date of experience: March 4, 2025
Florida
1 review
0 helpful votes
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Great online experience
March 14, 2025

Selection is great. Easy ordering. Easy checkout. Wonderful sale!

Date of experience: March 4, 2025
Florida
1 review
0 helpful votes
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New black and white rug
March 14, 2025

I'll let you know if my order was correct and timely. Don't know yet.

Date of experience: March 4, 2025
North Carolina
1 review
0 helpful votes
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Reorder
March 14, 2025

Second order of this pattern for a runner! Hoping I get a comparable runner.

Date of experience: March 4, 2025
Arizona
1 review
0 helpful votes
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Easy shopping
March 14, 2025

It was hard making my decision. But feeling confident I'm going to enjoy my choice. I hope🙂

Date of experience: March 4, 2025
New York
1 review
0 helpful votes
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Always Easy
March 14, 2025

I was able to find a rug for my needs quickly. I have bought several rugs from rugs.com and have always been satisfied.

Date of experience: March 4, 2025
North Dakota
1 review
0 helpful votes
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New rugs for house
March 14, 2025

We have ordered several rugs from Rugs.com in the past few years and have always been satisfied with the coloring and the good construction of each one. I would recommend this company to friends and family.

Date of experience: March 4, 2025
South Carolina
1 review
0 helpful votes
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I Love Options
March 14, 2025

Rugs.com has millions of options to choose from. Setting up a filter simplifies this process & makes for a better experience (highly recommend you do so you don't feel overwhelmed).

Thanks! I had a get experience using your website. Until next time

Date of experience: March 3, 2025
Georgia
1 review
0 helpful votes
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Leopard Print Rug
March 10, 2025

I loved that I could view the rug in my room. The website experience was great and connecting the payment directly to my bank information was great.

Date of experience: February 27, 2025
Illinois
1 review
0 helpful votes
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Rugs and pads
March 10, 2025

I think there was plenty of rugs to look at and plus plenty of sizes to choose from plus great prices! The only draw back for me was ordering pads for each rug. It would be better to list the rug pad size with the rug. I would have felt better knowing, at a glance, that I order the right size!

Date of experience: February 27, 2025
California
1 review
0 helpful votes
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The selection on rugs.com is amazing. The online ordering process is very easy and I love the free shipping and free returns. Can't wait to receive my new rug!

Date of experience: February 27, 2025
Washington
1 review
0 helpful votes
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I have had excellent experiences buying really durable and beautiful, long-lasting rugs from Rugs.com. Outstanding!

Date of experience: February 27, 2025
South Carolina
1 review
0 helpful votes
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Satisfied customer
March 9, 2025

I ordered three or four rugs for my new house and I am in love with and everyone asked "Where did you get those rugs" Of course I told them Rugs.com! Thank you

Date of experience: February 27, 2025
New York
1 review
0 helpful votes
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Outdoor Rug
March 9, 2025

We always are satisfied with the product and the price.

Date of experience: February 27, 2025
New York
1 review
0 helpful votes
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Animal print rug
March 9, 2025

Very pleased, very lovely rug, it's going to add class to my living room space

Date of experience: February 27, 2025
Maine
1 review
0 helpful votes
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New Spring do over!
March 9, 2025

Easy to order for sizes listed! Good sized pictures to choose from!

Date of experience: February 26, 2025
Virginia
1 review
0 helpful votes
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Smooth Purchase
March 9, 2025

I was able to find what I was looking for easily and the payment processing went smoothly.

Date of experience: February 26, 2025
Ohio
1 review
0 helpful votes
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New kitchen runner
March 8, 2025

Very efficient site from which to order! I like the feature which allowed me to see the rug in my room.

Date of experience: February 26, 2025
Illinois
1 review
0 helpful votes
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Rugs.com
March 8, 2025

Ordered rugs from Rugs.com several times. Always great quality at a fair price!

Date of experience: February 26, 2025