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Rugs.comReviews 6,499

4.7

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,499 reviews, indicating that most customers are generally satisfied with their purchases. Rugs.com ranks 1st among Carpets sites.

service
164
value
188
shipping
185
quality
159
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New Hampshire
1 review
0 helpful votes
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I ordered two runners and the non slip pads to go underneath them, well when the products arrived we noticed the runner pads were not long enough even though they were the recommended ones by the website for the runners we bought. I sent them back and they were received by rugs.com on October 29th, here we are November 20th still no refund issued, I tried to contact them several times and was sent a generic response saying to allow them 10 days to process. I gave them more than the allotted time prior to contacting them. I'm beyond disgusted with this companies policies and customer service, I will be sure to tell everyone I know this company is a scam and they have the worst customer service. If I do not receive my refund in 3 days I will submit a complaint to the BBB. These guys are a joke stay away!

Date of experience: November 20, 2025
New York
1 review
0 helpful votes
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Very upset
November 29, 2025

I was told if I paid the $69 more that I would get my ride within 48 hours well no that didn't happen all of my brand new furniture came and there was no rush so I am very upset. I am now going to give you all a call.

Date of experience: November 18, 2025
Massachusetts
1 review
0 helpful votes
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My experience
November 28, 2025

The rug I ordered came in a few days ago it's a little small but that's my fault not the companies but it's a great area rug and it's so nice it's a short shag and gray I just love it it's beautiful

Date of experience: November 17, 2025
New Jersey
1 review
0 helpful votes
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Rug purchase
November 27, 2025

It was a great experience shopping for my rug, I was able to pick from the first set of photo's that came up. Now that's what I call a great shopping experience.

Date of experience: November 16, 2025
Ohio
1 review
0 helpful votes
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We just had the carpet removed from our wood stairs and upstairs hallway, so I needed a runner for the hallway. I have two weavings that hang there and was thinking I'd never find a rug that would blend with both because the colors are different in each one. No problem as it turned out. Rugs.com had such a wide selection I found the perfect rug for the hall.

Date of experience: November 16, 2025
North Carolina
1 review
0 helpful votes
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New rug on the way
November 25, 2025

Decision making is always difficult but being able to see a photographic image of the rug in my room made it much easier. Thanks

Date of experience: November 15, 2025
California
1 review
0 helpful votes
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Great rugs
November 25, 2025

Finding the best rug is hard but when you find what you want size and color like I did you buy it the prices are great! I just bought two indoor outdoor rugs for my kitchen for less than 200.00 rugs.com is the first place I look.

Date of experience: November 15, 2025
California
1 review
0 helpful votes
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Always delivers
November 25, 2025

The rugs I have bought from this site have always been nicer than what's shown in the picture and delivered sooner than expected.

Date of experience: November 15, 2025
Illinois
1 review
0 helpful votes
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What a great surprise!
November 24, 2025

I went to your site just browsing and found the perfect rugs! And used the "see in my room" which helped me decide what size. Checking out was painless ( except for the amount LOL) and the price was okay. Couldn't afford both rugs then.
This was the first time buying a rug online and am hoping it works!

Date of experience: November 14, 2025
Arizona
1 review
0 helpful votes
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Always outstanding
November 24, 2025

I have ordered all my rugs from this company for years. I have never been disappointed, shipping is fast and quality it fantastic!

Date of experience: November 14, 2025
Arizona
1 review
0 helpful votes
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Easy shopping and purchasing
November 24, 2025

I have purchased from Rugs.com previously as well and they consistently offer a variety of quality products at affordable prices. I found what I was looking for and got it at a great price! Their ordering process is thorough and easy.

Date of experience: November 13, 2025
Washington
1 review
0 helpful votes
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Black jute rug
November 23, 2025

I ordered a black jute rug for my daughter. The online experience was great, I'm just hoping the rug is also, I'll let you know

Date of experience: November 13, 2025
Illinois
1 review
0 helpful votes
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Rugs Purchase review.
November 19, 2025

Great experience shopping for the rugs. Can't wait to see how long it takes to get them and the quality.
Check back for my update.

Date of experience: November 9, 2025
Utah
1 review
0 helpful votes
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Site works better than App
November 19, 2025

Your website is much easier to use than your phone application. It does not fit into the frame of the phone you cannot delete items once they're in your cart so I had to abandon the application. But your sales are great your product is wonderful and I'm a longtime customer.

Date of experience: November 9, 2025
Washington
1 review
0 helpful votes
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Problem managing the site.
November 19, 2025

Unable to chang the two rugs to match the yard runner. Also was unable to go back and spell change right. You need to make it easier for a 95 year old dummy to manage.

Date of experience: November 8, 2025
California
1 review
0 helpful votes
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Outdoor patio rugs
November 18, 2025

It was very easy to find the type of rugs we wanted. We typed in outdoor rugs, as well as the colors we were looking for. There was a wide selection to choose from, which took a little time, but since it has the option of choosing the ones you like the best, it made it easier to narrow it down. The fact that multiple sizes are available made it possible for us to purchase the exact size of the three rugs we purchased. The price was very reasonable, especially since they were discounted because of the Veteran's Day Sale. In addition, because we purchased 2+ rugs we received an additional 10% off. We researched other rugs on different sites and found that Rugs.com had the best selection and competitive prices. This is the second time we've purchased rugs from this company and are very satisfied with the service, selection, price, and quality of our rugs. We highly recommend Rugs.com

Date of experience: November 8, 2025
Georgia
1 review
0 helpful votes
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Return customer
November 18, 2025

I've shopped here a few times in the last 4 years and I've always been pleased. This experience was no exception. The selection is fantastic and prices are very reasonable. I will shop again for sure.

Date of experience: November 8, 2025
Texas
1 review
0 helpful votes
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New rug order
November 18, 2025

Found the rug that would match grade in my living room with new accent chairs can't wait to get it all put together. It's been an easy experience with rugs.com thank you for your excellent service

Date of experience: November 8, 2025
Illinois
1 review
0 helpful votes
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Renewing Room with a new rug
November 17, 2025

I was able to see rugs in my space. The reviews were good even though reportedly is more blue than purple. I think it was accent the room nicely. Easy shopping experience.

Date of experience: November 6, 2025
New York
1 review
0 helpful votes
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So many rugs!
November 17, 2025

I didn't find anywhere to put in any filters. I was looking for a a round or octagon predominantly blue carpet and. Had to flip thru black, gold, green, red etc with blue sprinkled in so it took my far longer than it should have.

Date of experience: November 6, 2025