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Rugs.com has a rating of 4.7 stars from 6,499 reviews, indicating that most customers are generally satisfied with their purchases. Rugs.com ranks 1st among Carpets sites.
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I ordered two runners and the non slip pads to go underneath them, well when the products arrived we noticed the runner pads were not long enough even though they were the recommended ones by the website for the runners we bought. I sent them back and they were received by rugs.com on October 29th, here we are November 20th still no refund issued, I tried to contact them several times and was sent a generic response saying to allow them 10 days to process. I gave them more than the allotted time prior to contacting them. I'm beyond disgusted with this companies policies and customer service, I will be sure to tell everyone I know this company is a scam and they have the worst customer service. If I do not receive my refund in 3 days I will submit a complaint to the BBB. These guys are a joke stay away!
I was told if I paid the $69 more that I would get my ride within 48 hours well no that didn't happen all of my brand new furniture came and there was no rush so I am very upset. I am now going to give you all a call.
The rug I ordered came in a few days ago it's a little small but that's my fault not the companies but it's a great area rug and it's so nice it's a short shag and gray I just love it it's beautiful
It was a great experience shopping for my rug, I was able to pick from the first set of photo's that came up. Now that's what I call a great shopping experience.
We just had the carpet removed from our wood stairs and upstairs hallway, so I needed a runner for the hallway. I have two weavings that hang there and was thinking I'd never find a rug that would blend with both because the colors are different in each one. No problem as it turned out. Rugs.com had such a wide selection I found the perfect rug for the hall.
Decision making is always difficult but being able to see a photographic image of the rug in my room made it much easier. Thanks
Finding the best rug is hard but when you find what you want size and color like I did you buy it the prices are great! I just bought two indoor outdoor rugs for my kitchen for less than 200.00 rugs.com is the first place I look.
The rugs I have bought from this site have always been nicer than what's shown in the picture and delivered sooner than expected.
I went to your site just browsing and found the perfect rugs! And used the "see in my room" which helped me decide what size. Checking out was painless ( except for the amount LOL) and the price was okay. Couldn't afford both rugs then.
This was the first time buying a rug online and am hoping it works!
I have ordered all my rugs from this company for years. I have never been disappointed, shipping is fast and quality it fantastic!
I have purchased from Rugs.com previously as well and they consistently offer a variety of quality products at affordable prices. I found what I was looking for and got it at a great price! Their ordering process is thorough and easy.
I ordered a black jute rug for my daughter. The online experience was great, I'm just hoping the rug is also, I'll let you know
Great experience shopping for the rugs. Can't wait to see how long it takes to get them and the quality.
Check back for my update.
Your website is much easier to use than your phone application. It does not fit into the frame of the phone you cannot delete items once they're in your cart so I had to abandon the application. But your sales are great your product is wonderful and I'm a longtime customer.
Unable to chang the two rugs to match the yard runner. Also was unable to go back and spell change right. You need to make it easier for a 95 year old dummy to manage.
It was very easy to find the type of rugs we wanted. We typed in outdoor rugs, as well as the colors we were looking for. There was a wide selection to choose from, which took a little time, but since it has the option of choosing the ones you like the best, it made it easier to narrow it down. The fact that multiple sizes are available made it possible for us to purchase the exact size of the three rugs we purchased. The price was very reasonable, especially since they were discounted because of the Veteran's Day Sale. In addition, because we purchased 2+ rugs we received an additional 10% off. We researched other rugs on different sites and found that Rugs.com had the best selection and competitive prices. This is the second time we've purchased rugs from this company and are very satisfied with the service, selection, price, and quality of our rugs. We highly recommend Rugs.com
I've shopped here a few times in the last 4 years and I've always been pleased. This experience was no exception. The selection is fantastic and prices are very reasonable. I will shop again for sure.
Found the rug that would match grade in my living room with new accent chairs can't wait to get it all put together. It's been an easy experience with rugs.com thank you for your excellent service
I was able to see rugs in my space. The reviews were good even though reportedly is more blue than purple. I think it was accent the room nicely. Easy shopping experience.
I didn't find anywhere to put in any filters. I was looking for a a round or octagon predominantly blue carpet and. Had to flip thru black, gold, green, red etc with blue sprinkled in so it took my far longer than it should have.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097
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