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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,547 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
164
value
188
shipping
185
quality
159
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
3 reviews
0 helpful votes
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So far so good
May 26, 2025

Easy to order and nice selection, hope the product lives up to the expectations. Requiring too many words!

Date of experience: May 15, 2025
California
1 review
0 helpful votes
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Great Experience
May 26, 2025

I purchased a rug and a pad from rugs.com. When we opened the pad, we realized the rug was going to be too large for our space. I called to get return information and the gentleman I spoke with was extremely helpful and knowledgeable. He got us set up to return the rug and pad we ordered, and I just now ordered the rug and pad in the correct size. I was very impressed with their customer service. I'm excited to get the new rug!

Date of experience: May 15, 2025
Connecticut
1 review
0 helpful votes
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Laid out flat
May 25, 2025

Enjoyed reviewing styles and colors etc.
Need more rooms done.
Ooops... more choices more ideas and plenty of choices to conquer them.with thank you

Date of experience: May 15, 2025
California
1 review
0 helpful votes
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Best place to get my rugs.
May 25, 2025

I love the rugs I have gotten from here vibrant colors that look like the pictures. Always thank you.

Date of experience: May 15, 2025
Texas
2 reviews
0 helpful votes
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Gorgeous pool colors!
May 25, 2025

Fast, easy and great shipping! I'm ordering extras to scatter around the patio and at my doors! This is my 2nd order as I'm pleased with the larger rug.

Date of experience: May 15, 2025
District of Columbia
1 review
0 helpful votes
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Choices and Purchase
May 25, 2025

It was great! Numerous choices to view rugs when considering color, size, depth and overall look. Purchase process easy and very appreciative of extra discount when buying more than one.

Date of experience: May 15, 2025
California
1 review
0 helpful votes
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Rugs.com is a great site
May 25, 2025

I have used this website before and am completely satisfied. I have confidence this rug will be beautiful in my back yard.

Date of experience: May 15, 2025
Indiana
1 review
0 helpful votes
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Rugs purchased
May 23, 2025

Rugs.com has a great selection and prices. The rugs ordered were just what I was looking for in my home.

Date of experience: May 12, 2025
Oregon
1 review
0 helpful votes
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To early to tell until I receive item ordered then I can rate my experience. Heck back after I received item.

Date of experience: May 11, 2025
Alabama
1 review
0 helpful votes
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Outdoor rugs
May 22, 2025

Wonderful experience so far both this time and in the past! Excellent service and products! (Praying for a quick delivery this time, too!)

Date of experience: May 11, 2025
Arkansas
1 review
0 helpful votes
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Saturn Area Rug
May 21, 2025

Great price on a large area rug. I saw the same rug on another sight for over twice as much!
Easy shopping and free shipping! Fast, simple check-out. Have to wait to check the quality-but I don't expect to be disappointed. I did enjoy the shopping experience on this sight. Lots of choices and plenty of illustrative pictures.

Date of experience: May 11, 2025
Florida
1 review
0 helpful votes
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The option to picture the rug in my room gave me the confidence to know the rug I selected would work great, and that was after seeing that my first choice wasn't going to work. And it was so easy!

Date of experience: May 11, 2025
California
1 review
0 helpful votes
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Great Outdoor Rugs
May 20, 2025

Today i purchased a vibrant multicolor rug for a patio. It's my 3rd rug from rugs.com and I'm a very satisfied customer. So many choices, easy to order, fast delivery. The rugs hold their color and wear very little!

Date of experience: May 10, 2025
Iowa
1 review
0 helpful votes
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White 4/6 rugs
May 20, 2025

I am grateful for the quick and easy experience. Now I hope the rugs arrive quickly. The directions to follow to order the three rugs were great.

Date of experience: May 10, 2025
Virginia
1 review
0 helpful votes
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Great product
May 20, 2025

Everything about the order is great: shipping, product, and the order's great price. Not my first purchase at Rugs.com

Date of experience: May 10, 2025
Nebraska
1 review
0 helpful votes
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Easy ordering
May 19, 2025

Ordering was a breeze. I look forward to receiving my new rug. I hope shipping is as efficient. The color looks like just what I need.

Date of experience: May 9, 2025
Indiana
1 review
0 helpful votes
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Easy site management
May 19, 2025

Quick and Simple process. The web site was self-explanatory. A great many selections were available for purchase. I hope delivery is as seamless as the purchase.

Date of experience: May 9, 2025
South Carolina
1 review
0 helpful votes
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Beachcomber
May 19, 2025

Good quality rug with 2 day delivery. Love the coastal colors and especially the sale price! Will look great in the family room.

Date of experience: May 9, 2025
Georgia
1 review
0 helpful votes
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Rugs galore!
May 19, 2025

Found the right rug for the right price and size. Wonderful selection with good prices. The Baja selection was really what I was looking for. The check out process was fast and easy. I would recommend this site for anyone looking for a rug!

Date of experience: May 9, 2025
Missouri
1 review
0 helpful votes
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Easy search filters
May 19, 2025

I searched Amazon and couldn't find what I was looking for. A easy search on rugs.com and I found exactly what I was hoping for

Date of experience: May 9, 2025