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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,547 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
164
value
188
shipping
185
quality
159
This company responds to reviews on average within 4 days

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Georgia
1 review
0 helpful votes
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Rugs.com has great deals
June 1, 2025

I enjoyed shopping with them and getting some great deals & beautiful rugs. It's all easy to do online. They have done a great job & it ships quickly. Thank you

Date of experience: May 22, 2025
Illinois
1 review
0 helpful votes
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Outdoor rugs
June 1, 2025

I had a great experience. The rugs came really quickly and I ordered another one because I loved them so much!

Date of experience: May 22, 2025
California
1 review
0 helpful votes
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Great site!
June 1, 2025

Easy to use. Great filters. Lots of options. Love the "see it in my room" option. Took a photo and.uploaded it in seconds. This is our 3rd purchase from rugs.com.

Date of experience: May 22, 2025
Wisconsin
1 review
0 helpful votes
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Shipping method ruined the rug
May 30, 2025

I ordered this beautiful rug. It's still beautiful but all wrinkled. They shipped it all folded up like a piece of paper. It should have been on a roll. Now all the folds remain. I'm on hold with customer service all morning. They've hung up on me twice. There are always two callers ahead of me when I call back. Something is not right with this company.

Date of experience: May 20, 2025
North Carolina
1 review
0 helpful votes
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Fishy fishy
May 29, 2025

Quick and economical rugs - delivery right on time. Driver exceptionally polite and nice. Variety of choices, sizes and colors was wonderful.

Date of experience: May 19, 2025
Texas
1 review
0 helpful votes
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Quick and complete
May 29, 2025

Great selections available, high quality, immediate customer contact, simple check out. My experience was excellent!

Date of experience: May 18, 2025
Colorado
1 review
0 helpful votes
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Great service! Great rugs!
May 28, 2025

I have ordered from Rugs.com several times and have always been pleased with their quick service and beautiful rugs!

Date of experience: May 18, 2025
South Dakota
1 review
0 helpful votes
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Excited for my shipment
May 27, 2025

Lots of patterns and sizes and easy to order. I'm looking forward to receiving them 😀! Also, these prices are better than the competition.

Date of experience: May 17, 2025
Michigan
1 review
0 helpful votes
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Outdoor rug
May 27, 2025

Hard to navigate site... I'm having a hard time traking my order... or logging in... having to rite 100 characters is weird and unnecessary

Date of experience: May 17, 2025
California
1 review
0 helpful votes
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Dining room rug
May 27, 2025

Such an amazing sale!
Easy to peruse with excellent photos. The sale and processing the order is easy peasy.

Date of experience: May 17, 2025
Texas
1 review
0 helpful votes
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Best Selection of Outdoor Rugs
May 27, 2025

I found this site after going to several stores looking for a reasonably priced outdoor rug and was pleasantly surprised by both Rugs.com's selection and prices. Not only did I find what I was looking for it was at a fantastic price! I'll definitely be back.

Date of experience: May 17, 2025
Virginia
3 reviews
0 helpful votes
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Satisfaction Every Time
May 27, 2025

I have purchased 4 outdoor rugs from Rugs and always loved what I received. Great quality and awesome price each time.

Date of experience: May 17, 2025
Missouri
1 review
0 helpful votes
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Love my Rugs...
May 27, 2025

I have purchased 7+ rugs for 2 different homes, over 4 years. The are always of good quality. I love the excellent selection, sizes and fast shipping. Customer service is first rate.

Date of experience: May 17, 2025
Ohio
1 review
0 helpful votes
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Order experience
May 27, 2025

I just ordered 2 rug runners for my home. The process was easy and quick. I'll let you know about the rugs when I receive them...

Date of experience: May 17, 2025
Massachusetts
2 reviews
0 helpful votes
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Easy Peasy
May 27, 2025

This was very simple to navigate. All except for being forced to leave a lengthy summary of my experience.

Date of experience: May 17, 2025
Texas
1 review
0 helpful votes
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Quality Rugs
May 27, 2025

My second time ordering from this company. So many options rugs are beautiful, great price, quality is great with fast shipping. I will always order from this company.

Date of experience: May 17, 2025
California
1 review
0 helpful votes
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Washable Rugs
May 27, 2025

The hardest part of this entire experience was choosing the rugs i liked the best. So many beautiful options to choose from. I will definitely be back for more once I finish updating my house.

Date of experience: May 16, 2025
Massachusetts
1 review
0 helpful votes
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Perfection
May 26, 2025

Very enjoyable to shop on this website lots and lots of options for all your styling decor needs. I will be coming back for more.

Date of experience: May 16, 2025
Michigan
1 review
0 helpful votes
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I only want one rug, please don't send me 2, I'll have to send it back. Other then that everything was OK 👍

Date of experience: May 16, 2025
Wisconsin
1 review
0 helpful votes
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8x10 Isabella Rug
May 26, 2025

Thank you so much! My new rug is beautiful and EXACTLY as described. It arrived folded and I let it rest for a few days, vacuumed it periodically and it is absolutely beautiful! I am so happy and it looks great in my dining room. Again, thank you so much!

Date of experience: May 16, 2025