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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,570 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Easy to shop and purchase
June 8, 2025

Started shopping and ended up on rugs.com. Will return to rate the product but the purchase was easy.

Date of experience: May 29, 2025
Idaho
1 review
0 helpful votes
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Team care responce.
June 8, 2025

Great to be able to chat with someone and have your questions answered in a timely manner. Thanks Gwen G.

Date of experience: May 29, 2025
Florida
1 review
0 helpful votes
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Great deals!
June 8, 2025

I always find what I'm looking for on rugs.com. Don't be fooled by the low prices, these rugs really hold up. I have rugs from rugs.com in my home that I have had for many years. I have pets and you would never know from looking at my rugs. I am a customer for life!

Date of experience: May 29, 2025
Alabama
1 review
0 helpful votes
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Super Rug 2025
June 5, 2025

Excellent quality rug and an easy, quick ordering experience. I have ordered rugs before and will again in the future.

Date of experience: May 25, 2025
Georgia
1 review
0 helpful votes
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The price was right
June 5, 2025

Hoping it's quality stuff. Hit me up after I see your product on my floor and get a real review. Shopping and buying on the site was easy.

Date of experience: May 25, 2025
Minnesota
1 review
0 helpful votes
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Beautiful rugs
June 5, 2025

Huge selection easy to navigate website. All types of rug shapes, colors and sizes from runners, round, oval and square and reasonable prices

Date of experience: May 25, 2025
North Carolina
1 review
0 helpful votes
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Didn't get my credit😢
June 5, 2025

I did a review and was promised a $20 discount but it never was received which was frustrating. Please credit my account

Date of experience: May 25, 2025
New York
1 review
0 helpful votes
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Website is easy to maneuver
June 4, 2025

I found the selection to be really good and it was easy to view products and the checkout process was convenient. Overall, I'd give the Rugs.com five out of five rating.

Date of experience: May 25, 2025
California
1 review
0 helpful votes
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Outdoor living
June 4, 2025

We needed rugs to go around our pool to make sitting arrangements. Rugs.com had the sizes and shapes that we needed. It was an easy website to maneuver and check out.

Date of experience: May 25, 2025
New Hampshire
1 review
0 helpful votes
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I have purchased 4 previous rugs and I have been very happy with them. The shipping has been fast and the condition upon arrival was right on. I would recommend Rugs.com.

Date of experience: May 24, 2025
Arizona
1 review
0 helpful votes
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So far, so good
June 3, 2025

As of now, all seems ok! Will wait on product to give final review! Am hopeful the product is washable!

Date of experience: May 24, 2025
Montana
2 reviews
0 helpful votes
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Great variety
June 3, 2025

Looking for a simple rug that would not fade too badly as it will be in the sun 12+ hours a day. The sale made it possible for me to purchase the best one for my needs.

Date of experience: May 24, 2025
California
1 review
0 helpful votes
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Outdoor rug
June 3, 2025

We need our rug within a week. I paid for express shipping and expedited processing but there wasn't anywhere to find how long shipping would take- either standard or express. I even looked at the FAQs and questions. Might be something you'd want to add for information for people in a time crunch. And no I didn't want to pay $100 more for overnight. Thanks though. :)

Date of experience: May 24, 2025
New York
1 review
0 helpful votes
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Accurate filter results
June 3, 2025

Wanted a washable runner - search results returned only washable runners. This doesn't happen on other websites. Made it easier to look through knowing every rug I looked at was a possible option. Checkout super easy!

Date of experience: May 24, 2025
Nevada
1 review
0 helpful votes
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Great collection
June 3, 2025

Easy to manage site. Selection of sizes was great. Easy checkout. Colorful designs. The shapes and sizes were made section easy-to-use.

Date of experience: May 23, 2025
Ohio
1 review
0 helpful votes
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Shopping experience
June 3, 2025

Shopping experience was with ease and I enjoy being able to place selected rug in the room before purchase. I am awaiting receipt so I feel very hopeful of the outcome. Thanks Rugs.com

Date of experience: May 23, 2025
Oklahoma
1 review
0 helpful votes
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Pretty and very colorful!
June 3, 2025

The rug was delivered in about a week, sooner than expected. The colors are as shown online but it's hard to tell if there is some discoloration in the border. All in all a good value.

Date of experience: May 21, 2025
New York
1 review
0 helpful votes
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Rugs beautiful
June 3, 2025

They have beautiful rugs that extremely reasonable price I've never ordered from them before but the rug that I initially was going to get got sold out so I ordered the round one we'll see how it goes and if I like it or not so far checking out was a breeze

Date of experience: May 23, 2025
Texas
2 reviews
0 helpful votes
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Great selection
June 2, 2025

After much looking at all the beautiful rugs, I finally decided on one. Shipping is quick as I have been a customer for several years. Always
Quality and value. Recommend.

Date of experience: May 23, 2025
Arizona
1 review
0 helpful votes
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Great Rugs
June 2, 2025

I bought three rugs! They are amazing. They were sent out quickly and were very affordable.
I love them!

Date of experience: May 23, 2025