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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Persian Rugs
June 11, 2025

Placing our order for two rugs was quick and easy. We're looking forward to receiving them shortly. We're looking forward to using them for many years to come.

Date of experience: May 31, 2025
Tennessee
1 review
0 helpful votes
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Bought 5 Rugs
June 10, 2025

I recently purchased a total of 5 rugs from Rugs USA. I have received 3 of them and they are quality rugs. The prices are great! I have 1 more coming and I trust that they will be as good as the 3 I have!

Date of experience: May 31, 2025
Colorado
1 review
0 helpful votes
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Rug shopping
June 10, 2025

Everything was clear and easy. Thankful. I appreciate the sale price and all the color options for the outdoor rug. Thank you.

Date of experience: May 31, 2025
California
1 review
0 helpful votes
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Ordering only
June 10, 2025

Ordering was easy, checkout provided clear and accurate details. Don't know about quality of purchases, but hoping for the best.

Date of experience: May 31, 2025
Rhode Island
1 review
0 helpful votes
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New Shag Rug
June 10, 2025

Just placed order shipping was free big plus for me compared to store options. We'll see on the rest when rug shows up. Can only give 4 stars until rug shows up. Thanks easy and simple to order.

Date of experience: May 31, 2025
Texas
1 review
0 helpful votes
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Kid's Rugs
June 10, 2025

Love the choices and the prices! Website was easy to use and checkout was a breeze. I will recommend to family and friends in the future.

Date of experience: May 30, 2025
New Hampshire
1 review
0 helpful votes
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Here comes our new rug
June 10, 2025

Easy Peasy. We made our selection from dozens of beautiful choices and look forward to our new rug. We just can't wait to see it.

Date of experience: May 30, 2025
Pennsylvania
1 review
0 helpful votes
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Easy Peasy Rugs To Go!
June 10, 2025

Rugs Dot Com has a huge selection of rugs at great prices. They also have a cool feature where you csn see the rug in your room before you purchase it! All you have to do is take a picture of your room, then pick a rug on the website, and like magic, you will see that rug appear in your photo. It makes choosing the correct rug for your space easy peasy! And after you order, your rug(s) arrive quickly!

Date of experience: May 30, 2025
Indiana
1 review
0 helpful votes
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Great shopping g
June 10, 2025

Had a very good experience., I liked the rug I picked out very much. I had been looking for a rug in this pattern that is washable. The service was very good.

Date of experience: May 30, 2025
North Carolina
1 review
0 helpful votes
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Very pleased - as advertised
June 9, 2025

I usually hate shopping online for things since you can only see a picture. But this was just as advertised. 5 star

Date of experience: May 30, 2025
Minnesota
1 review
0 helpful votes
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Replacing worn
June 9, 2025

Good selection, hard to make a choice between colors and designs. I have had other runners and area rugs purchased from you; I am a totally satisfied customer

Date of experience: May 30, 2025
Texas
1 review
0 helpful votes
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Easy peasy
June 9, 2025

Job made easy by rugs.com. Many colors and sizes to choose from. If you can't find the rug you need here you not need a rug

Date of experience: May 30, 2025
Florida
1 review
0 helpful votes
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Easy Peasy
June 9, 2025

Great selection. Great quality. Easy to order. Quick delivery. Great cuistomer service. Easy returns.

Date of experience: May 30, 2025
New Hampshire
1 review
0 helpful votes
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Love room view feature!
June 9, 2025

Great prices and room view is a great feature to view in your actual room before buying! Very user friendly!

Date of experience: May 29, 2025
Illinois
1 review
0 helpful votes
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Easy to shop and purchase
June 8, 2025

Started shopping and ended up on rugs.com. Will return to rate the product but the purchase was easy.

Date of experience: May 29, 2025
Idaho
1 review
0 helpful votes
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Team care responce.
June 8, 2025

Great to be able to chat with someone and have your questions answered in a timely manner. Thanks Gwen G.

Date of experience: May 29, 2025
Florida
1 review
0 helpful votes
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Great deals!
June 8, 2025

I always find what I'm looking for on rugs.com. Don't be fooled by the low prices, these rugs really hold up. I have rugs from rugs.com in my home that I have had for many years. I have pets and you would never know from looking at my rugs. I am a customer for life!

Date of experience: May 29, 2025
Alabama
1 review
0 helpful votes
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Super Rug 2025
June 5, 2025

Excellent quality rug and an easy, quick ordering experience. I have ordered rugs before and will again in the future.

Date of experience: May 25, 2025
Georgia
1 review
0 helpful votes
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The price was right
June 5, 2025

Hoping it's quality stuff. Hit me up after I see your product on my floor and get a real review. Shopping and buying on the site was easy.

Date of experience: May 25, 2025
Minnesota
1 review
0 helpful votes
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Beautiful rugs
June 5, 2025

Huge selection easy to navigate website. All types of rug shapes, colors and sizes from runners, round, oval and square and reasonable prices

Date of experience: May 25, 2025