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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Alabama
1 review
0 helpful votes
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New rugs for family room,
June 22, 2025

Great rugs…. Beautiful…hard to make a selection! I finally chose one that Ibelieve will incorporate all my colors and compliment the style of the room. Ease of using the site and checkout easy, uncomplicated and fast,

Date of experience: June 12, 2025
North Carolina
1 review
0 helpful votes
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Easy to find a match!
June 18, 2025

It was very simple to enter the size & colors I was looking for. I found a good match & then the check-out was very easy.

Date of experience: June 8, 2025
Washington
1 review
0 helpful votes
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My New Rug
June 18, 2025

I was looking for a new rug for my entry, so of course I went to Rugs.com to look. I'm sure glad I did, because not only do they have a wonderful selection, but they are also having a GREAT SALE! Don't miss out!

Date of experience: June 8, 2025
Arizona
1 review
0 helpful votes
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Round rug with bright colors
June 17, 2025

Easy search. Easy purchase. Fast check out. Overall a quick and efficient site. Can't wait for it to arrive.

Date of experience: June 7, 2025
North Carolina
1 review
0 helpful votes
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Great prices
June 17, 2025

Site easy to navigate for a novice. Filter system lets you narrow your search quickly. Easy check out

Date of experience: June 7, 2025
Alabama
1 review
0 helpful votes
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Fantastic Company
June 17, 2025

Wonderful Extremely Positive Experience when I have ordered rugs in the past. Customer service is great. Once I ordered rugs from these folks I have not looked anywhere else.

Date of experience: June 7, 2025
Virginia
1 review
0 helpful votes
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Quality and Consistency
June 17, 2025

When you are looking for a beautiful addition to your décor, this is the place for your rug needs! This is the third time I've come back as I've been genuinely impressed with their quality, customer service, and delivery. Loyal customer for life!

Date of experience: June 7, 2025
Arizona
1 review
0 helpful votes
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Great quality and price
June 17, 2025

I have purchased 3 rugs now from Rugs.com and always pleased.
The rugs are shipped quickly and last a long time

Date of experience: June 7, 2025
Arizona
1 review
0 helpful votes
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LOve your rugs
June 17, 2025

Easy shopping and nice assortment of styles size and color. Will be back when I need more rugs for sure.

Date of experience: June 7, 2025
Montana
1 review
0 helpful votes
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Abstract Bath Rugs.
June 16, 2025

So many fine choices! Looked at Rugs.com for months. Then this one popped up. It was the best for us.

Date of experience: June 6, 2025
Texas
1 review
0 helpful votes
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Awesome Shopping Experience
June 16, 2025

It was with ease that I made another purchase from Rugs.com. The hardest part was choosing from so many options!

Date of experience: June 5, 2025
Illinois
1 review
0 helpful votes
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LOTS OF RUGS TO CHOOSE FROM!
June 16, 2025

There were terrific prices, especially on sale rugs and so many sizes and patterns to choose from. It would be hard not to find what you were looking for.

Date of experience: June 5, 2025
California
1 review
0 helpful votes
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Reliable rug merchant
June 15, 2025

Repeat customer, always pleased with affordable rugs. Great selection! Easy to order, free shipping and really rapid delivery.

Date of experience: June 5, 2025
California
1 review
0 helpful votes
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Great addition to beautification!
June 15, 2025

Every project is complete with a Rugs.com addition…perfect finish! Color has been right on and always with a performance pad.

Date of experience: June 5, 2025
Texas
1 review
0 helpful votes
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Not a happy camper!
June 15, 2025

My rug was shipped to me folded and not rolled. It has been a night mare trying to get it to lay down. My room has been a mess with books stacked on top of the carpet pressing the creases out.

Date of experience: June 5, 2025
North Carolina
1 review
0 helpful votes
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We are not happy with the condition our rug arrived in. The last one that we returned was not nearly as bad as this one. It will not be easy to get the wrinkles out. Very disappointed.

Date of experience: June 4, 2025
Oklahoma
1 review
0 helpful votes
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Blue Runners
June 12, 2025

Was able to use manufacturer information and color desired to quickly find runners to fulfill my needs. Appreciate the expeditious free delivery.

Date of experience: June 1, 2025
Arkansas
2 reviews
0 helpful votes
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Ken H from Arkansas
June 12, 2025

It was fast and easy, and quick with a lot to choose from. We shall see how long it takes to get them.

Date of experience: June 1, 2025
Texas
1 review
0 helpful votes
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Patio rugs
June 11, 2025

After searching online and in local shops for striped patio rugs for days, I came across rugs.com. I was happy to see the options I had since no one had nice looking striped rugs in stock for the sizes I needed. My cushions for my outdoor furniture are pretty vibrant so I needed colors that would tone that down a bit and blend well. I found the perfect color and used the camera option to see it in my. Area. That made my decision so easy! I'm very happy with what I ordered! Bonus that they were all on sale!

Date of experience: June 1, 2025
Florida
1 review
0 helpful votes
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Happy with my order
June 11, 2025

Found exactly what I was looking for at 78% off. I've spent a lot of time and effort tracking this sucker down and I can tell you it is exactly what I'm looking for and I'm very satisfied. I chose the gold of the five or six color choices available.

Date of experience: May 31, 2025