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Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Great rugs…. Beautiful…hard to make a selection! I finally chose one that Ibelieve will incorporate all my colors and compliment the style of the room. Ease of using the site and checkout easy, uncomplicated and fast,
It was very simple to enter the size & colors I was looking for. I found a good match & then the check-out was very easy.
I was looking for a new rug for my entry, so of course I went to Rugs.com to look. I'm sure glad I did, because not only do they have a wonderful selection, but they are also having a GREAT SALE! Don't miss out!
Easy search. Easy purchase. Fast check out. Overall a quick and efficient site. Can't wait for it to arrive.
Site easy to navigate for a novice. Filter system lets you narrow your search quickly. Easy check out
Wonderful Extremely Positive Experience when I have ordered rugs in the past. Customer service is great. Once I ordered rugs from these folks I have not looked anywhere else.
When you are looking for a beautiful addition to your décor, this is the place for your rug needs! This is the third time I've come back as I've been genuinely impressed with their quality, customer service, and delivery. Loyal customer for life!
I have purchased 3 rugs now from Rugs.com and always pleased.
The rugs are shipped quickly and last a long time
Easy shopping and nice assortment of styles size and color. Will be back when I need more rugs for sure.
So many fine choices! Looked at Rugs.com for months. Then this one popped up. It was the best for us.
It was with ease that I made another purchase from Rugs.com. The hardest part was choosing from so many options!
There were terrific prices, especially on sale rugs and so many sizes and patterns to choose from. It would be hard not to find what you were looking for.
Repeat customer, always pleased with affordable rugs. Great selection! Easy to order, free shipping and really rapid delivery.
Every project is complete with a Rugs.com addition…perfect finish! Color has been right on and always with a performance pad.
My rug was shipped to me folded and not rolled. It has been a night mare trying to get it to lay down. My room has been a mess with books stacked on top of the carpet pressing the creases out.
We are not happy with the condition our rug arrived in. The last one that we returned was not nearly as bad as this one. It will not be easy to get the wrinkles out. Very disappointed.
Was able to use manufacturer information and color desired to quickly find runners to fulfill my needs. Appreciate the expeditious free delivery.
It was fast and easy, and quick with a lot to choose from. We shall see how long it takes to get them.
After searching online and in local shops for striped patio rugs for days, I came across rugs.com. I was happy to see the options I had since no one had nice looking striped rugs in stock for the sizes I needed. My cushions for my outdoor furniture are pretty vibrant so I needed colors that would tone that down a bit and blend well. I found the perfect color and used the camera option to see it in my. Area. That made my decision so easy! I'm very happy with what I ordered! Bonus that they were all on sale!
Found exactly what I was looking for at 78% off. I've spent a lot of time and effort tracking this sucker down and I can tell you it is exactly what I'm looking for and I'm very satisfied. I chose the gold of the five or six color choices available.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

