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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

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Michigan
1 review
0 helpful votes
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Such a large variety of beautiful rugs with fast and easy checkout!

Date of experience: June 17, 2025
Texas
1 review
0 helpful votes
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Great and fast!
June 25, 2025

So easy to navigate and ordering was a snap! The shipping is supposed to be quick so I cannot wait!

Date of experience: June 15, 2025
Pennsylvania
1 review
0 helpful votes
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Review of services and experience
June 25, 2025

Excellent. Easy application, navigation of web site is user friendly. Many options to choose from. Will visit again when ready for additional purchases.

Date of experience: June 15, 2025
Oregon
1 review
0 helpful votes
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Second purchase
June 25, 2025

I purchased a small rug for my office and it fit the bill. When we were looking for a large rug to anchor our living room, we looked at rugs.com. We LOVE the new rug. Soft, high quality. Very pleased with our purchase.

Date of experience: June 14, 2025
Maryland
1 review
0 helpful votes
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Beautiful Rug
June 25, 2025

I was very pleased with the first rug I ordered a few months ago. The rug looks just like it looked online and the color is vibrant and beautiful.

Date of experience: June 14, 2025
Washington
1 review
0 helpful votes
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Updating new outdoor style
June 25, 2025

Good choice to choose from for a new outdoor rug. Easy to move through website. Very satisfied with experience.

Date of experience: June 14, 2025
Michigan
1 review
0 helpful votes
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Always Excellent!
June 24, 2025

Have purchased several rugs from them. Beautiful quality, excellent customer service and fabulous quality.

Date of experience: June 14, 2025
Florida
1 review
0 helpful votes
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I love my rugs from Rugs.com!
June 24, 2025

I bought several so far indoor and outdoor and they are all super nice, good quality, and pretty! Shipping is free and fast! Recommend this company!

Date of experience: June 14, 2025
Pennsylvania
1 review
0 helpful votes
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Rugs are beautiful - this is the 3rd (or 4th) time buying rugs from Rugs.com ‼
Colors are as they appear on line-quality & sizes of rugs as as described on line‼
No difficulty w "wear & tear" on previous orders of rugs from Rugs.com ‼ & appropriately priced
My ONLY & ONLY complaint is that the company ships by FEDX - they are T H E WORST delivery serv I have ever come across & the most inconsiderate ‼‼‼‼

Date of experience: June 13, 2025
Louisiana
1 review
0 helpful votes
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New/Old Rug
June 24, 2025

Just found a replacement for the LR rung. It was one with a pattern, that we had on a rug years ago! So glad to have our favorite rug back!

Date of experience: June 14, 2025
Florida
1 review
0 helpful votes
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Easy service includes shippin
June 24, 2025

Reasonable price for temporary rug. Great color. Good service

Date of experience: June 14, 2025
Tennessee
1 review
0 helpful votes
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Repeat Customer
June 23, 2025

Love my rug, but it needs replacing. I was thrilled to see it is still offered! It is beautiful and the quality supreme! It looks much more expensive than the great price I paid for it. Thank you for reliable rugs!

Date of experience: June 13, 2025
New Jersey
1 review
0 helpful votes
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Light blue theia rug
June 23, 2025

Great! Chatted with on line help team before I purchased. Had some questions about returns.

Date of experience: June 13, 2025
Oklahoma
1 review
0 helpful votes
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Always excellent!
June 23, 2025

Best site for Turkish high quality rugs! We love the rugs we have purchased from them.

Date of experience: June 13, 2025
Florida
1 review
0 helpful votes
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So many choices
June 23, 2025

I knew I would know the rug I needed as soon as I saw it and believe me I looked at a lot. The one I chose is just perfect... can't wait to see in on my floor

Date of experience: June 13, 2025
Virginia
1 review
0 helpful votes
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Pleasant experience.
June 23, 2025

Great and easy service. The rugs is exactly what I have been searching for.

Date of experience: June 12, 2025
New York
1 review
0 helpful votes
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Easy to select a rug needed
June 23, 2025

I've ordered from rugs.com before and was satisfied with my purchase and delivery time. Very easy to see a wide selection of rugs offered at a discounted price. Excellent quality.

Date of experience: June 12, 2025
Missouri
1 review
0 helpful votes
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Great variety and easy to order
June 22, 2025

Better options in style, size and color than other places I looked. I just placed my order so I am hopeful.

Date of experience: June 12, 2025
Texas
1 review
0 helpful votes
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Buying experience
June 22, 2025

It great to buy from Rugs.com, they platform is easy to use. Thanks

Date of experience: June 12, 2025
North Carolina
1 review
0 helpful votes
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Great Site
June 22, 2025

Much variety and easy to order. I have ordered at least 6 rugs from here this year.

Date of experience: June 12, 2025