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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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Shopping on this site was so easy!
October 14, 2021

Great choices and colors and the site was easy to use.

Date of experience: October 14, 2021
Virginia
1 review
0 helpful votes
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Thank you received the rugs today. Thank you they are beautiful.

Date of experience: October 14, 2021
Texas
1 review
0 helpful votes
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Round rug
October 14, 2021

Easy to order online. Looking forward to receiving my order

Date of experience: October 14, 2021
Texas
1 review
0 helpful votes
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Purchase of rug
November 13, 2021

Super Easy and fast! Can't wait to receive it! Purchased Charlotte rug for my family room, my interior designer recommended it and I think it will look really good. First time to order from this company, so far so good.

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 14, 2021
California
1 review
0 helpful votes
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Fast, easy & economical.
October 14, 2021

Website super easy to navigate & quick responses. Many choices available. Very pleased.

Date of experience: October 14, 2021
Tennessee
1 review
0 helpful votes
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Excellent
October 14, 2021

Very nice selection of rugs, easy and quick ordering

Date of experience: October 14, 2021
Ohio
1 review
0 helpful votes
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Prompt response to the request
October 14, 2021

Found what I'm looking for, hope the quality of the rug be the same as the service

Date of experience: October 13, 2021
California
1 review
0 helpful votes
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Your Rugs.com site made it easy to quickly purchase a rug that is the perfect style, color and size
For my needs! I was surprised and delighted to see all of the sizes, height, and colors offered for
The narrow/long area rug i needed! I'll for sure be back for my rug needs as your website was easy
To navigate. Thanks so much! Sharon

Date of experience: October 13, 2021
Florida
2 reviews
0 helpful votes
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Awesome!
October 14, 2021

Very easy to order! Now, hope it all goes well! I hope they don't drop TV on my front porch! As I live alone!

Date of experience: October 13, 2021
Maryland
1 review
0 helpful votes
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Living room
October 13, 2021

Great choices, found several options in my style. Will keep coming back for other projects!

Date of experience: October 13, 2021
Oregon
1 review
0 helpful votes
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So Far, So Good
October 13, 2021

I was very impressed with the size and color options open for me.

Date of experience: October 13, 2021
Ohio
1 review
1 helpful vote
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Fix your interface
November 12, 2021

Very difficult to fill out information, as the words in each box do not go away. I had to type over them and it made them difficult to see what I entered. It took several attempts to verify that I had not accidently entered "I" instead of "o". (fat fingers)When entering email.

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 13, 2021
District of Columbia
1 review
0 helpful votes
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Elwyn rugs
October 13, 2021

It was very easy to order, I love it. I can't wait to keep them.

Date of experience: October 13, 2021
North Carolina
1 review
0 helpful votes
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Area rugs
October 13, 2021

Easy quick and inexpensive to start my new home. I have received the great variety of deals and will use them again.

Date of experience: October 13, 2021
North Carolina
1 review
0 helpful votes
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Easy Peasy
October 13, 2021

Had exactly what I needed & my friends told me Stepson purchased from you & was quite pleased!

Date of experience: October 13, 2021
Florida
1 review
0 helpful votes
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Great guality
October 13, 2021

I bought a rugs it excellent quality I like it so much

Date of experience: October 13, 2021
Tennessee
1 review
0 helpful votes
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Pretty Rug
October 13, 2021

Website did not offer to create an account until after the order was placed and then showed a $15 off this order. It was too late to use the discount after the order is placed. Website says 24 hour customer service, but no phone number could be found. I only hope that this rug is the quality that I am looking for, as I have never dealt with this company before. I could not find a rug that I liked, so I tried here. Large selection of rugs.

Date of experience: October 13, 2021
Alabama
1 review
0 helpful votes
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Rug order for my breakfast area
October 13, 2021

My questions were answered quickly! I was very pleased.

Date of experience: October 13, 2021
Maryland
2 reviews
0 helpful votes
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Great Prices and Selection
October 13, 2021

I love ordering from Rugs. Com. They have an abundance of styles and you can't beat the prices. They offer no shipping which is unheard at other dealer websites. Delivery is within in a few days. I'll be ordering again.

Date of experience: October 13, 2021
North Dakota
1 review
0 helpful votes
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Excellent
October 13, 2021

Absolutely awesome... Got just the right size rug i was looking for...

Date of experience: October 13, 2021