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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,562 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Florida
2 reviews
0 helpful votes
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Living room rug
October 17, 2021

I loved the option to "view in my room". It made the process so much easier. I was even able to get my husband's opinion via text picture!

Date of experience: October 17, 2021
Pennsylvania
1 review
0 helpful votes
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Love Rugs.
October 17, 2021

Easy. Very clear in product and in ordering process. Thank you, rugs for affordable item.

Date of experience: October 17, 2021
Ohio
1 review
0 helpful votes
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Easy ordering
October 17, 2021

I liked that I could see how the rug would look in my hallway

Date of experience: October 17, 2021
Massachusetts
1 review
0 helpful votes
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Wonderful
October 17, 2021

Very excited., To see and go through all the beautiful rugs.

Date of experience: October 16, 2021
New Jersey
1 review
0 helpful votes
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Easiest experience
October 17, 2021

Painless experience
Tons of products to choose from
Reasonable prices
This is the 3rd rugs we bought in a month

Date of experience: October 16, 2021
Ohio
1 review
0 helpful votes
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New customer
October 16, 2021

Overall good. Would appreciate an area to input additional discount codes.

Date of experience: October 16, 2021
Pennsylvania
2 reviews
0 helpful votes
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A pleasant experience. Found what I wanted in mins, entered, shown, purchased!
Thank you,

Date of experience: October 16, 2021
Missouri
1 review
0 helpful votes
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Love my rugs!
October 16, 2021

These are great rugs at great prices! I've purchased several from this site and I plan to come here every time I need a new one!

Date of experience: October 16, 2021
Washington
1 review
0 helpful votes
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Enjoyable Experience
October 16, 2021

I really enjoyed searching for my rugs, you have so many beautiful rugs to choose from. The rugs I chose will be used in my living room. My taste is antique country with rustic style furnishings. These rugs will blend well with my wildlife decorations.

Date of experience: October 16, 2021
California
2 reviews
0 helpful votes
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In Stock
October 16, 2021

Easy ordering but did not tell me if it's in stock.

Date of experience: October 16, 2021
New York
1 review
0 helpful votes
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Fast and easy
October 16, 2021

I was looking for a sea green rug, it popped right up on my search! My dream rug! I am so excited to see it!

Date of experience: October 16, 2021
North Carolina
2 reviews
0 helpful votes
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What a selection!
October 16, 2021

A big selection. Love that I can see the rugs in my room! Price's can't be beat!

Date of experience: October 15, 2021
New Mexico
1 review
0 helpful votes
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Rug
October 16, 2021

So far so good. First time ordering from this co. I will know later on, after I receive our rugs.

Date of experience: October 15, 2021
New York
1 review
0 helpful votes
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So Easy!
October 15, 2021

Searching local stores - what a waste!
Found exactly what I wanted with no size problem for two rooms!

Date of experience: October 15, 2021
Washington
1 review
0 helpful votes
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SOOO many color choices!
October 15, 2021

I needed a square rug. VERY hard to find (most places).
You had the perfect size and perfect shag height.
HOWEVER... it took almost an hour to choose between the four color choices I finally got my selection down to!
AMAZING sale too!
THANK YOU!

Date of experience: October 15, 2021
Illinois
1 review
0 helpful votes
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Intrusive
November 14, 2021

It took a very long time to get rid of the big square message board that I was not at all interested in using. Couldn't see the rugs for this silly thing.

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 15, 2021
Minnesota
1 review
0 helpful votes
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So far so good
October 15, 2021

Finding what I liked was easy as well as placing my order. Now if the delivery and merchandise is good, I'll be very happy!

Date of experience: October 15, 2021
California
1 review
0 helpful votes
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Area rug shopping
October 15, 2021

Loved the option to take a picture and visualize what rug would look like in our den.

Date of experience: October 15, 2021
North Carolina
1 review
0 helpful votes
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Easy website!
October 15, 2021

I love the rugs on Rugs.com and it is an easy website to order from. They show the rugs in different angles, colors and sizes. I especially like being able to take a picture of where I want the rug in the room and seeing what it looks like there. I highly recommend Rugs.com!

Date of experience: October 15, 2021
South Carolina
1 review
0 helpful votes
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Betsy
October 15, 2021

Nice variety of rugs/sizes. Ordering is convenient.

Date of experience: October 15, 2021