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Rugs.com has a rating of 4.7 stars from 6,562 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I loved the option to "view in my room". It made the process so much easier. I was even able to get my husband's opinion via text picture!
Easy. Very clear in product and in ordering process. Thank you, rugs for affordable item.
Very excited., To see and go through all the beautiful rugs.
Painless experience
Tons of products to choose from
Reasonable prices
This is the 3rd rugs we bought in a month
Overall good. Would appreciate an area to input additional discount codes.
A pleasant experience. Found what I wanted in mins, entered, shown, purchased!
Thank you,
These are great rugs at great prices! I've purchased several from this site and I plan to come here every time I need a new one!
I really enjoyed searching for my rugs, you have so many beautiful rugs to choose from. The rugs I chose will be used in my living room. My taste is antique country with rustic style furnishings. These rugs will blend well with my wildlife decorations.
Easy ordering but did not tell me if it's in stock.
I was looking for a sea green rug, it popped right up on my search! My dream rug! I am so excited to see it!
A big selection. Love that I can see the rugs in my room! Price's can't be beat!
Searching local stores - what a waste!
Found exactly what I wanted with no size problem for two rooms!
I needed a square rug. VERY hard to find (most places).
You had the perfect size and perfect shag height.
HOWEVER... it took almost an hour to choose between the four color choices I finally got my selection down to!
AMAZING sale too!
THANK YOU!
It took a very long time to get rid of the big square message board that I was not at all interested in using. Couldn't see the rugs for this silly thing.
Finding what I liked was easy as well as placing my order. Now if the delivery and merchandise is good, I'll be very happy!
Loved the option to take a picture and visualize what rug would look like in our den.
I love the rugs on Rugs.com and it is an easy website to order from. They show the rugs in different angles, colors and sizes. I especially like being able to take a picture of where I want the rug in the room and seeing what it looks like there. I highly recommend Rugs.com!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

