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Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.
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I haven't received my order, as I just now purchased my rug. But I really like this website and also the ease of purchase. And I believe I got a great deal!
This is the first time I have order from them. When I receive the rug I will let you know. Thank you
Great experience. Awesome selection and pricing. Looking forward to seeing the actual product.
My experience was very pleasant. I was looking for a nice shaggy rug, something with a pop of color, my girlfriend told me to check out rugs.com, because she bought five rugs from the site over a period of time.
I have bought two rugs from RUGS.COM and I was very pleased with the whole experience each time, from pricing to selection to shipping. Try them out, you won't be disappointed.
This is my third purchase from Rugs.com.
The inventory and pricing cant be beat!
The website is easy to use. Delivery is fast.
The products are rugs I have purchased have been true to description. Easy returns if I didnt get the fit right.
Now I see my purchase supports Eden Reforestation Project to plant trees!
That is fantastic!
When I wasted days looking for correct size with no success I just put in the size and quickly got a match
I have been very pleased with multiple rugs purchased. 1 do recommend you upgrade to the higher level of padding.
This website is easy to navigate. It offers many views of the rugs which gives a good idea of materials and depths. I conducted a live chat with a representative and got the answer I was looking for. I was disappointed that they do not carry rug pads long enough for the runner I purchased. I was able to find one on a website that only sells pads. I hope the rug is comparable to the online description
AAA+ for every rug we have purchased with rugs.com from navigating website to customer service.
This is our second visit and second *******@rugs.com. What really sold us on the second purchase was the ability to see the rug in our room using the app on the website. Magnificent!
I chatted with Reynita and she was extremely helpful. Give that lady a raise!
Good experience. How log does it take to arrive. I've been looking for months I'm so happy I found something
I started looking g for rugs 3 days ago. I changed different email sites two times because I was. Seeing same carpets. Got on your site and found my treasure. Thank you so much, stay safe, keep well.
When I was looking for a 10 foot rug runner, I saw one that I liked, however, it was sold out. I chatted online with Steven and he responded immediately and recommend another one very similar. He was very professional, had a good recommendation and I purchased the rug. Plus, the free shipping is a nice benefit. I highly recommend Rugs.com
A wide variety of colorful gorgeous one of a kind rugs. Looking forward to putting this rug in my bedroom.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

