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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Great price-great website
October 19, 2021

I haven't received my order, as I just now purchased my rug. But I really like this website and also the ease of purchase. And I believe I got a great deal!

Date of experience: October 19, 2021
Texas
1 review
0 helpful votes
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The rug
October 19, 2021

It was simple, but will wait to see how the shipment goes.

Date of experience: October 19, 2021
North Carolina
2 reviews
0 helpful votes
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Area rug
October 19, 2021

This is the first time I have order from them. When I receive the rug I will let you know. Thank you

Date of experience: October 19, 2021
Illinois
1 review
0 helpful votes
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Great experience
October 19, 2021

Great experience. Awesome selection and pricing. Looking forward to seeing the actual product.

Date of experience: October 19, 2021
New York
1 review
0 helpful votes
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First time buyer
October 19, 2021

My experience was very pleasant. I was looking for a nice shaggy rug, something with a pop of color, my girlfriend told me to check out rugs.com, because she bought five rugs from the site over a period of time.

Date of experience: October 19, 2021
Kentucky
2 reviews
0 helpful votes
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Fantastic
October 19, 2021

I have bought two rugs from RUGS.COM and I was very pleased with the whole experience each time, from pricing to selection to shipping. Try them out, you won't be disappointed.

Date of experience: October 18, 2021
Connecticut
1 review
0 helpful votes
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Love Rugs.com!
October 19, 2021

This is my third purchase from Rugs.com.
The inventory and pricing cant be beat!
The website is easy to use. Delivery is fast.
The products are rugs I have purchased have been true to description. Easy returns if I didnt get the fit right.

Now I see my purchase supports Eden Reforestation Project to plant trees!
That is fantastic!

Date of experience: October 18, 2021
Texas
1 review
0 helpful votes
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Looking for difficult size
October 18, 2021

When I wasted days looking for correct size with no success I just put in the size and quickly got a match

Date of experience: October 18, 2021
New York
1 review
0 helpful votes
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Great selection, quality and prices!
October 18, 2021

I have been very pleased with multiple rugs purchased. 1 do recommend you upgrade to the higher level of padding.

Date of experience: October 18, 2021
Massachusetts
1 review
0 helpful votes
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Easy shopping experience
October 18, 2021

This website is easy to navigate. It offers many views of the rugs which gives a good idea of materials and depths. I conducted a live chat with a representative and got the answer I was looking for. I was disappointed that they do not carry rug pads long enough for the runner I purchased. I was able to find one on a website that only sells pads. I hope the rug is comparable to the online description

Date of experience: October 18, 2021
Illinois
2 reviews
0 helpful votes
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Great prices and selection
October 18, 2021

Great sale prices and great selection to choose from.

Date of experience: October 18, 2021
California
1 review
0 helpful votes
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AAA+ Comany!
October 18, 2021

AAA+ for every rug we have purchased with rugs.com from navigating website to customer service.

Date of experience: October 18, 2021
Indiana
1 review
0 helpful votes
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SO EASY
October 18, 2021

This is our second visit and second *******@rugs.com. What really sold us on the second purchase was the ability to see the rug in our room using the app on the website. Magnificent!

I chatted with Reynita and she was extremely helpful. Give that lady a raise!

Date of experience: October 18, 2021
North Carolina
1 review
0 helpful votes
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Gisela
October 18, 2021

Easy to use and good prices can't say more until I get the rugs

Date of experience: October 18, 2021
Florida
1 review
0 helpful votes
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Easy check look like a beautiful rug
October 18, 2021

Good experience. How log does it take to arrive. I've been looking for months I'm so happy I found something

Date of experience: October 17, 2021
Oregon
1 review
0 helpful votes
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My 1st experience
October 18, 2021

I started looking g for rugs 3 days ago. I changed different email sites two times because I was. Seeing same carpets. Got on your site and found my treasure. Thank you so much, stay safe, keep well.

Date of experience: October 17, 2021
Arizona
1 review
0 helpful votes
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Great service
October 17, 2021

When I was looking for a 10 foot rug runner, I saw one that I liked, however, it was sold out. I chatted online with Steven and he responded immediately and recommend another one very similar. He was very professional, had a good recommendation and I purchased the rug. Plus, the free shipping is a nice benefit. I highly recommend Rugs.com

Date of experience: October 17, 2021
New Hampshire
2 reviews
0 helpful votes
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Beautiful authentic rugs!
October 17, 2021

A wide variety of colorful gorgeous one of a kind rugs. Looking forward to putting this rug in my bedroom.

Date of experience: October 17, 2021
Nevada
1 review
0 helpful votes
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Excellent
October 17, 2021

Very pleasant and good experience. We will be buying more from you soon,

Date of experience: October 17, 2021
Missouri
1 review
0 helpful votes
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Rug
October 17, 2021

The rug is beautiful, and just about any size you would need, recommend to all my friends

Date of experience: October 17, 2021