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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,584 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
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Beautiful Rugs
October 23, 2021

Large Selection.
Easy ordering.
Great Price.
Thank you!

Date of experience: October 22, 2021
Florida
1 review
0 helpful votes
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Rug purchase
October 23, 2021

Website easy to use. Great price on rug. Haven't received rug yet but excited.

Date of experience: October 22, 2021
New Jersey
1 review
0 helpful votes
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Rug shopping made easy
October 22, 2021

Being able to see the rugs in our room was not only fun, but so helpful. Loved it!

Date of experience: October 22, 2021
Pennsylvania
1 review
0 helpful votes
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3rd order always happy
October 22, 2021

Great prices, products and Quick free shipping! Love them

Date of experience: October 22, 2021
New York
1 review
0 helpful votes
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Ordering was easy!
October 22, 2021

This is a well designed site that makes finding and ordering easy. I can't wait for my new rugs to arrive!

Date of experience: October 22, 2021
Colorado
1 review
0 helpful votes
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Happy customer
October 22, 2021

Lots of beautiful rugs are available I had a hard time sticking to only one. The site is very easy to use.

Date of experience: October 22, 2021
Michigan
1 review
0 helpful votes
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So far so good!
October 22, 2021

I've only just placed my order but it was very helpful! That ‘view this in my room' option made my purchasing decision so easy! I can't wait to get my new rugs in my new house!

Date of experience: October 22, 2021
Ohio
2 reviews
0 helpful votes
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Good review
October 22, 2021

Very efficient and nice products. Easy online ordering.

Date of experience: October 22, 2021
Florida
1 review
0 helpful votes
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Rug
October 22, 2021

I just ordered it, have not had the opportunity to enjoy my rug to give an accurate review

Date of experience: October 22, 2021
Texas
1 review
0 helpful votes
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That was easy!
October 22, 2021

Website functioned without hiccups and delays. Pages loaded quickly with images. Prices were amazing and paying was a simple process.

Date of experience: October 21, 2021
Washington
3 reviews
14 helpful votes
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Terrible customer service
November 21, 2021

Beware of potential problems with your order and/or delivery as rugs.com customer service is the worst I've encountered from an online retailer.

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 21, 2021
Wisconsin
1 review
0 helpful votes
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A++
October 21, 2021

I have been looking for a runner rug that wont break the bank for YEARS. Within 5 minutes on the site i bought the perfect rug. So impressed

Date of experience: October 21, 2021
Texas
1 review
0 helpful votes
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Nice Looking Rug
October 21, 2021

Found a nice rug for a very good price. Hope it is as beautiful in person.

Date of experience: October 21, 2021
Florida
1 review
0 helpful votes
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Beautiful
October 21, 2021

I love everything, the colors are just like the picture, well made, I would not buy from anyone else

Date of experience: October 21, 2021
Texas
1 review
0 helpful votes
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Rug order
October 21, 2021

I enjoyed looking at the different rugs and sizes.
I am excited about my purchase.

Date of experience: October 21, 2021
Illinois
1 review
0 helpful votes
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No problems
October 21, 2021

Fast and Easy, took less then 2 minutes to place my order.

Date of experience: October 20, 2021
California
1 review
0 helpful votes
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Too easy!
October 21, 2021

Picking which rug is the hardest part. It is so easy to traverse the website and so many nice rugs to choose from

Date of experience: October 20, 2021
Arizona
1 review
0 helpful votes
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Previous buyer.
October 20, 2021

Fine. Easy to order on line. Very excellent prices as well as excellent selection.

Date of experience: October 20, 2021
Pennsylvania
2 reviews
0 helpful votes
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So far so good
October 20, 2021

Found a rug I've been dreaming of and ordered it on sale. I'm really looking forward to transforming my living room with this statement rug. Ordered the Everyday Pad to go underneath for a little more comfort and protection from slips. Glad that delivery is free and can't wait to see it in the house!

Date of experience: October 20, 2021
Georgia
1 review
0 helpful votes
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Rug order
October 20, 2021

Placing my order was a breeze. Can't wait to get the rug.

Date of experience: October 20, 2021