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Rugs.com has a rating of 4.8 stars from 6,584 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Website easy to use. Great price on rug. Haven't received rug yet but excited.
Being able to see the rugs in our room was not only fun, but so helpful. Loved it!
Great prices, products and Quick free shipping! Love them
This is a well designed site that makes finding and ordering easy. I can't wait for my new rugs to arrive!
Lots of beautiful rugs are available I had a hard time sticking to only one. The site is very easy to use.
I've only just placed my order but it was very helpful! That ‘view this in my room' option made my purchasing decision so easy! I can't wait to get my new rugs in my new house!
I just ordered it, have not had the opportunity to enjoy my rug to give an accurate review
Website functioned without hiccups and delays. Pages loaded quickly with images. Prices were amazing and paying was a simple process.
Beware of potential problems with your order and/or delivery as rugs.com customer service is the worst I've encountered from an online retailer.
Found a nice rug for a very good price. Hope it is as beautiful in person.
Fine. Easy to order on line. Very excellent prices as well as excellent selection.
Found a rug I've been dreaming of and ordered it on sale. I'm really looking forward to transforming my living room with this statement rug. Ordered the Everyday Pad to go underneath for a little more comfort and protection from slips. Glad that delivery is free and can't wait to see it in the house!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

