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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,584 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Arkansas
1 review
0 helpful votes
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Order
October 25, 2021

Second order from rugs.com! Hope this one goes as well!

Date of experience: October 25, 2021
Virginia
1 review
0 helpful votes
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So far so good
October 25, 2021

When I receive my rug I can better a give a review.

Date of experience: October 25, 2021
Oregon
1 review
0 helpful votes
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See the rugs in your room
October 25, 2021

I found the perfect rug by using the room upload to see if I found a match. It was informative and fun!

Date of experience: October 24, 2021
California
1 review
0 helpful votes
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Rug purchase
October 25, 2021

Fast and easy to purchase on line. Can't wait to receive my rug and see the quality of the rug. Thank you

Date of experience: October 24, 2021
Alabama
1 review
0 helpful votes
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Second time shopper
October 25, 2021

The experience was Quick and Easy. I will be returning again.

Date of experience: October 24, 2021
Kentucky
1 review
0 helpful votes
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So far so good
October 24, 2021

I just ordered a rug for my living room that is exactly what I was looking for. The ordering experience and the price point are spot on. My fingers are crossed that it looks as good in person as it did on the website.

Date of experience: October 24, 2021
Pennsylvania
1 review
0 helpful votes
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Ordering rugs
October 24, 2021

Fine checkout. I had no problem finding what I need.

Date of experience: October 24, 2021
Texas
1 review
0 helpful votes
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Rug purchase
October 24, 2021

Site was easy to use even for old folks. Straight forward and no wandering around. Appreciated.

Date of experience: October 24, 2021
Florida
1 review
0 helpful votes
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Outstanding rugs
October 24, 2021

Very easy to find a rug that fits both in style and color.
Excellent choices in all varieties
Thank you

Date of experience: October 24, 2021
New York
1 review
0 helpful votes
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Nice!
October 24, 2021

I like this website. Easy to navigate.
Great selection of merchandise.

Date of experience: October 24, 2021
Louisiana
3 reviews
0 helpful votes
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Excellent so far
October 23, 2021

The only thing that I encounter was I put my selection in the shopping cart, stepped away and got busy checked back later that night my cart was empty just had to go back through the rugs to find the one I had. Other than that love your rug selections and I have another one I will order once I receive this one.

Date of experience: October 23, 2021
Minnesota
1 review
0 helpful votes
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Excited about my order
October 23, 2021

The website was slow, but I was using my cell phone. Other than that it was a good experience.

Date of experience: October 23, 2021
Texas
1 review
0 helpful votes
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Good selection, great service
October 23, 2021

The big selection of rugs was wonderful and when I had a question it was answered within 4 minutes. I bought my rugs today. Can't wait till they come in

Date of experience: October 23, 2021
California
1 review
0 helpful votes
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Website easy to order
October 23, 2021

Easy to find what I was looking for in the color I waited

Date of experience: October 23, 2021
Nevada
1 review
0 helpful votes
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Very satisfied REPEAT customer
October 23, 2021

I have made my purchase in last 4 years. Always happy with quality, variety, service, and price.
I like changing up and using older ones on the outside patio and pet pad. Highly recommended!

Date of experience: October 23, 2021
Virginia
1 review
0 helpful votes
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Wow! What a selection!
October 23, 2021

Easy to navigate Rugs.com site. So many great choices.

Date of experience: October 23, 2021
Pennsylvania
2 reviews
0 helpful votes
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Ease of purchase
October 23, 2021

Love that I could see the rug in my room and that shipping is free!

Date of experience: October 23, 2021
Texas
2 reviews
0 helpful votes
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Easy
October 23, 2021

It's so easy. Find your rug, see it in your room, if you like buy it.
Payment plans or pay in full
What's easier than that?

Date of experience: October 23, 2021
Illinois
1 review
0 helpful votes
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Great value
October 23, 2021

Very easy to find what I was looking for. Excellent style choices. Great value.

Date of experience: October 23, 2021
Maryland
1 review
0 helpful votes
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Area rug
October 23, 2021

The ordering process was quick and easy. The site was setup to easily view the merchandise that looks beautiful

Date of experience: October 22, 2021