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Rugs.com has a rating of 4.8 stars from 6,584 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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When I receive my rug I can better a give a review.
I found the perfect rug by using the room upload to see if I found a match. It was informative and fun!
Fast and easy to purchase on line. Can't wait to receive my rug and see the quality of the rug. Thank you
The experience was Quick and Easy. I will be returning again.
I just ordered a rug for my living room that is exactly what I was looking for. The ordering experience and the price point are spot on. My fingers are crossed that it looks as good in person as it did on the website.
Site was easy to use even for old folks. Straight forward and no wandering around. Appreciated.
Very easy to find a rug that fits both in style and color.
Excellent choices in all varieties
Thank you
I like this website. Easy to navigate.
Great selection of merchandise.
The only thing that I encounter was I put my selection in the shopping cart, stepped away and got busy checked back later that night my cart was empty just had to go back through the rugs to find the one I had. Other than that love your rug selections and I have another one I will order once I receive this one.
The website was slow, but I was using my cell phone. Other than that it was a good experience.
The big selection of rugs was wonderful and when I had a question it was answered within 4 minutes. I bought my rugs today. Can't wait till they come in
Easy to find what I was looking for in the color I waited
I have made my purchase in last 4 years. Always happy with quality, variety, service, and price.
I like changing up and using older ones on the outside patio and pet pad. Highly recommended!
Love that I could see the rug in my room and that shipping is free!
Very easy to find what I was looking for. Excellent style choices. Great value.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

