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Rugs.com has a rating of 4.8 stars from 6,584 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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The site took me to what I was looking for, easy to toggle.
There were many rugs to choose after you select the perimeters for your type of area rug you are searching to buy with ease.
Good experience with the website. Easy ordering. No issues to date.
Great rugs for great prices and huge selection in sizes to match up all different areas in your home. Having virtual option to place rug in my room is why I chose this website to order my rugs.
I've ordered about 5 rugs in the last year and I've been blown away by all of them! Quality is great, colors are beautiful, true to pictures online. Also ships very quickly!
I like the large variety of rugs as well as sizes and affordability.
Your web site was easy to follow making the purchasing experience simple. Thanks
Nice prices and selection, I ordered 2 shag rugs. Hope they are plush and comfy.
Tried entering a PayPal didn't work, tried entering a Venmo didn't work, Tried the Venmo again didn't work, entered my credit card asked me for my address three times. Then I had to verify that I wasn't a robot twice in order to make this comment. I sure hope I love the rug
I needed a larger square rug which hasn't been easy to find.
I'm excited to see it!
I was sold on the free shipping and free returns!
Very easy process to view and take pictures of what it will look like. Im hoping its as beautiful as the picture of it
I will say that every time you choose a different selection for the size, color, or payment method it forces the page to reload.
Lots of rugs to choose from at really good prices. Filtering process is nice as well as all of the different pictures.
I was on this site for at least 3 hours, trying out various rugs for my family room and living room. I uploaded photos and was able to see the rugs as they would look in my rooms, this was indeed a wonderful way to shop and envision the rugs with my furniture. I would have gotten wrong so many times without the ability to use the photos. I certainly recommend this company. Can't wait to see my news rugs.
Great place to shop for rugs. Prices are reasonable and the selection is enormous! And Free 2 day Shipping! Plus Plus Plus!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

