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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,586 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Beautiful Rugs
October 30, 2021

Excellent selection of gorgeous rugs! I have bought several and they are of good quality and last long.

Date of experience: October 29, 2021
Massachusetts
1 review
2 helpful votes
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MyDinnerRug
November 29, 2021

Too early to make that vomment, just hope my rug will be deliver in 2 day as paid for, if not I truely want my refund for that payment...

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 29, 2021
California
1 review
0 helpful votes
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Great styles and colors
October 29, 2021

Just ordered two rugs with pads. Hope I love them!

Ordering process was super easy and I'm looking forward to seeing them on my floors soon.

Date of experience: October 29, 2021
Texas
1 review
0 helpful votes
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Good Deal
October 29, 2021

Easy to use web site; good sale price; free shipping & return. I've used these folks before & ws pleased with the outdoor rug. It's been on paftly covered deck year around subject t rain & snow ( and a large Golden) and is holding up well. I had to return a carpet a while back just because it didn't fit the room decor very well and it was no big deal; no hassle.

Date of experience: October 29, 2021
North Carolina
1 review
0 helpful votes
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RUG ORDER OCTOBER 29 2021
October 29, 2021

Very easy to navigate the selection of rugs and thanks for the discount on 2 plus rugs. Highly recommended!

Date of experience: October 29, 2021
Colorado
1 review
0 helpful votes
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Rug purchase
October 29, 2021

The display of options for my criteria was quickly displayed. Scrolling, selecting and clicking was fast and easy. Paying process very easy and smoothly.

Date of experience: October 29, 2021
Texas
1 review
0 helpful votes
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Carpet runner
October 29, 2021

The price was too good to pass up! The transaction was very simple and shipping was very reasonable!

Date of experience: October 28, 2021
Arizona
1 review
0 helpful votes
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Looking forward to receiving
October 29, 2021

Lots of options. Good prices. Looking forward to receiving.

Date of experience: October 28, 2021
Florida
1 review
0 helpful votes
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Fast and easy!
October 29, 2021

It was very easy to access and my purchase was completed in less than a minute!

Date of experience: October 28, 2021
New Mexico
1 review
0 helpful votes
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Awesome
October 28, 2021

SUPER! I love Affirm! They help you and you get your product in a matters of days. And the payments are reasonable

Date of experience: October 28, 2021
New York
1 review
0 helpful votes
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Mrs. Ann Ciuffo
October 28, 2021

I had a great experience. Found the rug I wanted. Filled out my experience and clicked order. No trouble at all. Will use your site again when I need another rug.

Date of experience: October 28, 2021
California
1 review
0 helpful votes
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New Runner Rug
October 28, 2021

Easy, loved the option of taking pictures and see if I got right size and how it looked in room.

Date of experience: October 28, 2021
Idaho
1 review
0 helpful votes
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First Timer
October 28, 2021

Haven't received my rug yet, but found the site easy to use and their selection was great!

Date of experience: October 28, 2021
New York
2 reviews
0 helpful votes
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Rug plus
October 28, 2021

Easy ordering. Rugs have a variety of sizes and colors.

Date of experience: October 28, 2021
New York
1 review
0 helpful votes
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Good experience
October 28, 2021

It was easy to find what I wanted. I will recommend you to my friends. I will also be looking for more rugs in the near future.

Date of experience: October 28, 2021
Wisconsin
1 review
0 helpful votes
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Coffee shop rug and pallazzo ru
October 28, 2021

Promptly recd the rugs in a couple of days. I was so pleased with the quality and they are both beautiful. Exceded my expectations and perfect in the intended rooms. Purchase was easy and service excellent. I highly praise this site. Good work folks. I just ordered matching coffee shop runner! Also you need yhe pad!

Date of experience: October 28, 2021
Georgia
2 reviews
0 helpful votes
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Good experience
October 28, 2021

Website is great. Could put in all the filters I wanted and didn't have to scroll through endless products that didn't fit my needs. If the product is as good as the site, they will have my future business.

Date of experience: October 28, 2021
Pennsylvania
2 reviews
0 helpful votes
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Transformation Project
October 28, 2021

My living room was in need of a face-lift, several of my friends and my son sent me your website to check things out. I was very impressed with the large variety colors and range of sizes. I found just what I had looking for. Now just waiting for my delivery... Will follow up after receiving my NEW RUG

Date of experience: October 28, 2021
Indiana
1 review
0 helpful votes
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Just what I was looking for
October 28, 2021

Found a rug that I have been looking for after seeing it at a friends house. Good price, easy to order! Excited to see if the product lives up to the pictures

Date of experience: October 27, 2021
New York
1 review
0 helpful votes
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Love the see it in your room feature
October 28, 2021

The fact that you can take a pic of your room and add the rug is such an awesome feature. That is the reason I decided to purchase a rug on this site. Also all of the favorable reviews made me comfortable with my purchase.

Date of experience: October 27, 2021