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Rugs.com has a rating of 4.8 stars from 6,586 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Excellent selection of gorgeous rugs! I have bought several and they are of good quality and last long.
Too early to make that vomment, just hope my rug will be deliver in 2 day as paid for, if not I truely want my refund for that payment...
Just ordered two rugs with pads. Hope I love them!
Ordering process was super easy and I'm looking forward to seeing them on my floors soon.
Easy to use web site; good sale price; free shipping & return. I've used these folks before & ws pleased with the outdoor rug. It's been on paftly covered deck year around subject t rain & snow ( and a large Golden) and is holding up well. I had to return a carpet a while back just because it didn't fit the room decor very well and it was no big deal; no hassle.
Very easy to navigate the selection of rugs and thanks for the discount on 2 plus rugs. Highly recommended!
The display of options for my criteria was quickly displayed. Scrolling, selecting and clicking was fast and easy. Paying process very easy and smoothly.
The price was too good to pass up! The transaction was very simple and shipping was very reasonable!
Lots of options. Good prices. Looking forward to receiving.
It was very easy to access and my purchase was completed in less than a minute!
I had a great experience. Found the rug I wanted. Filled out my experience and clicked order. No trouble at all. Will use your site again when I need another rug.
Easy, loved the option of taking pictures and see if I got right size and how it looked in room.
Haven't received my rug yet, but found the site easy to use and their selection was great!
It was easy to find what I wanted. I will recommend you to my friends. I will also be looking for more rugs in the near future.
Promptly recd the rugs in a couple of days. I was so pleased with the quality and they are both beautiful. Exceded my expectations and perfect in the intended rooms. Purchase was easy and service excellent. I highly praise this site. Good work folks. I just ordered matching coffee shop runner! Also you need yhe pad!
Website is great. Could put in all the filters I wanted and didn't have to scroll through endless products that didn't fit my needs. If the product is as good as the site, they will have my future business.
My living room was in need of a face-lift, several of my friends and my son sent me your website to check things out. I was very impressed with the large variety colors and range of sizes. I found just what I had looking for. Now just waiting for my delivery... Will follow up after receiving my NEW RUG
Found a rug that I have been looking for after seeing it at a friends house. Good price, easy to order! Excited to see if the product lives up to the pictures
The fact that you can take a pic of your room and add the rug is such an awesome feature. That is the reason I decided to purchase a rug on this site. Also all of the favorable reviews made me comfortable with my purchase.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

