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Rugs.com has a rating of 4.7 stars from 6,599 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Shopping experience was easy. I was kicked out and thought my order was lost but I was able to complete my purchase with no problem.
Love your variety. Also the comments. And being able to place it it your room.
? looking for a great idea for new kitchen table set.
Black marble on orange and brown rug. Will be beautiful. Thanks
Great filtering system- allowed me to screen throughly. Will be back.
Easy to use your site and large selection. Had fun choosing my area rug.
I purchased two rugs from this company in September. I returned both rugs because of poor quality. Now 13 days later I still don't have a refund! I've sent multiple emails concerning the refund with unsatisfactory results. After calling the company today I have now heard every excuse as to why my money has NOT been refunded. My suggestion would be go to Walmart for your rug, better quality than this place and if you have to return it you will get your money back!
I love the rugs and the process to purchase was quick and easy. I plan to let friends and family know how easy the process was to order and purchase.
I purchased your rugs before with extreme satisfaction. Time to do another house with your rugs.
Overall great experience and very easy to order. Found exactly what I was looking for!
Great user website, easy and fast. Good deal with free shipping.
Good…easy to find what I was looking for…lots of different sizes and colors
rugs.com was very easy to use! I found what I was looking for and checkout process was fast and easy!
I am always hesitant to order certain things on the internet, but this turned out great. Just ordered another of the same rug because we liked it so much.
Had no problem finding a small round rug to put in a doorway in my living room. Easy checkout
Very pleasant and user friendly. Lots of viewing angles heightened my experience.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

