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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,599 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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My First Purchase with Affirm
November 2, 2021

Shopping experience was easy. I was kicked out and thought my order was lost but I was able to complete my purchase with no problem.

Date of experience: November 1, 2021
New York
1 review
0 helpful votes
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Good
November 2, 2021

Found what I wanted in 15 minutes, hope I love this rug, first time ordering.

Date of experience: November 1, 2021
California
1 review
0 helpful votes
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Rug Lover
November 1, 2021

The process was simple and quick. I hope the product looks as good as it did online.

Date of experience: November 1, 2021
New Mexico
1 review
0 helpful votes
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Rugs
November 1, 2021

Excellent! Very easy to online shop and every purchase has been as expected or better.

Date of experience: November 1, 2021
Georgia
2 reviews
0 helpful votes
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Area rugs
November 1, 2021

Love your variety. Also the comments. And being able to place it it your room.

Date of experience: November 1, 2021
North Carolina
1 review
0 helpful votes
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In search for perfect rug
November 1, 2021

? looking for a great idea for new kitchen table set.
Black marble on orange and brown rug. Will be beautiful. Thanks

Date of experience: November 1, 2021
Colorado
1 review
0 helpful votes
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Great Selection and Prices!
November 1, 2021

Great filtering system- allowed me to screen throughly. Will be back.

Date of experience: November 1, 2021
California
1 review
0 helpful votes
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Great prices
November 1, 2021

Easy to use your site and large selection. Had fun choosing my area rug.

Date of experience: November 1, 2021
Colorado
1 review
0 helpful votes
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Horrible!
December 1, 2021

I purchased two rugs from this company in September. I returned both rugs because of poor quality. Now 13 days later I still don't have a refund! I've sent multiple emails concerning the refund with unsatisfactory results. After calling the company today I have now heard every excuse as to why my money has NOT been refunded. My suggestion would be go to Walmart for your rug, better quality than this place and if you have to return it you will get your money back!

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 1, 2021
New Jersey
4 reviews
0 helpful votes
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Rugs
November 1, 2021

I love the rugs and the process to purchase was quick and easy. I plan to let friends and family know how easy the process was to order and purchase.

Date of experience: October 31, 2021
Washington
1 review
0 helpful votes
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Great prices and quality
November 1, 2021

I purchased your rugs before with extreme satisfaction. Time to do another house with your rugs.

Date of experience: October 31, 2021
Oklahoma
1 review
0 helpful votes
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Rug Order
November 1, 2021

The online buying was great! Can't wait to get my order. Thank you

Date of experience: October 31, 2021
Virginia
1 review
0 helpful votes
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Great choices!
November 1, 2021

Overall great experience and very easy to order. Found exactly what I was looking for!

Date of experience: October 31, 2021
North Carolina
1 review
0 helpful votes
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Great experience
November 1, 2021

Great user website, easy and fast. Good deal with free shipping.

Date of experience: October 31, 2021
Kentucky
1 review
0 helpful votes
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Lots of choices
October 31, 2021

Good…easy to find what I was looking for…lots of different sizes and colors

Date of experience: October 31, 2021
South Carolina
1 review
0 helpful votes
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Ease of use
October 31, 2021

rugs.com was very easy to use! I found what I was looking for and checkout process was fast and easy!

Date of experience: October 31, 2021
Ohio
1 review
0 helpful votes
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Ordered another one!
October 31, 2021

I am always hesitant to order certain things on the internet, but this turned out great. Just ordered another of the same rug because we liked it so much.

Date of experience: October 31, 2021
Oklahoma
1 review
0 helpful votes
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Easy decorating
October 31, 2021

I loved being able to see how different rugs fit in my room.

Date of experience: October 31, 2021
Wisconsin
1 review
0 helpful votes
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Lots of choices
October 31, 2021

Had no problem finding a small round rug to put in a doorway in my living room. Easy checkout

Date of experience: October 31, 2021
Texas
1 review
0 helpful votes
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Rug purchase
October 31, 2021

Very pleasant and user friendly. Lots of viewing angles heightened my experience.

Date of experience: October 30, 2021