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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Love it!
November 4, 2021

Great to be able to see it in the room before purchase! Can't wait to get it here

Date of experience: November 3, 2021
Texas
1 review
0 helpful votes
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Western Movies
November 4, 2021

This will be my 2nd time ordering rugs from Rugs.com. Quality of rugs purchased has been excellent so far.

Date of experience: November 3, 2021
Kentucky
1 review
0 helpful votes
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Great rug!
November 3, 2021

Was very pleased with quick delivery and quality of rug. Plan to order again soon.

Date of experience: November 3, 2021
New York
1 review
0 helpful votes
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Buying a rug
November 3, 2021

Well am just buying don't know if it's good or bad.

Date of experience: November 3, 2021
California
1 review
0 helpful votes
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Way to easy for a 92 year old
November 3, 2021

It was ash as 123 and I was done
My teeth took longer to clean

Date of experience: November 3, 2021
Virginia
1 review
0 helpful votes
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4x6 area rug
November 3, 2021

Very good website. Did not even know it existed. Upon receipt of my rug and if all is good I will definitely Purchase a nice Outdoor Rug which have been hard to find but I found them here.

Date of experience: November 3, 2021
California
1 review
0 helpful votes
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Great rug!
November 3, 2021

We ordered this outdoor rug to put under our kitchen table for 2 reasons: 1) so that the chairs could more easily slide over it, 2) to be able to better withstand spills and messes. Bought one in 2019 and it has held up to small kids and pets pretty well for the past 2 years. Finally buying another one to replace it. My only critique is that the price has gone up 67%. Love the rug though and the price is still reasonable, though I wouldn't buy another one if the price was any higher.

Date of experience: November 3, 2021
Pennsylvania
2 reviews
0 helpful votes
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In search of washable runner
November 3, 2021

Was looking for a narrower, 26" or less, runner about 8' long that could go in the washing machine. Found a few that would work dimensionally. Different rugs showed the same video of putting rug in the washing machine, but some of the rugs had a 1/2" pile and looked rather stiff. It did not look like a rug that could go in the washing machine. I opted for one that was only 1/5" pile. Some thinner polyester rugs can be a little silky, making them rather slick in one direction. Hoping that this is not the case, but there were no product reviews.

Date of experience: November 3, 2021
South Carolina
1 review
0 helpful votes
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Huge selection
November 3, 2021

Shopping here was so easy. I have been going to stores for months and couldn't find the sizes I was needing. I was able to order 3 matching rugs in different sizes.

Date of experience: November 3, 2021
Indiana
2 reviews
0 helpful votes
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What a great online experience- the website was well organized and easy to navigate. The checkout was fast and did not require endless sign ups or eternal oaths of loyalty. We appreciated that the product specs were comprehensive and easy to find. The reviews were helpful and we loved to see the included images of the rugs in actual homes. We will purchase from rugs.com again!

Date of experience: November 2, 2021
California
1 review
0 helpful votes
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Excellent,
November 2, 2021

We had many questions about the rug regarding rug scratching the floor. HENRY WAS QUICK TO ANSWER and very helpful inhaling us make our decisions.

Date of experience: November 2, 2021
Kentucky
1 review
0 helpful votes
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Haven't received it yet
December 2, 2021

Have not received merchandise yet. Can't write a proper review but site was easy to navigate.

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 2, 2021
Florida
1 review
0 helpful votes
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New Rug
November 2, 2021

Always has many rugs and styles to choose from and has great sales!

Date of experience: November 2, 2021
Virginia
1 review
0 helpful votes
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Great price!
November 2, 2021

The rug was on sale at a very reasonable price. I loved that there were no delivery charges. The website is easy to understand, allowing for a speedy transaction.

Date of experience: November 2, 2021
Florida
1 review
0 helpful votes
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Living room/dining room coordination
November 2, 2021

I Purchased the 6 x 9 blue oasis for my living room. I have an open floor plan that includes the dining room. My research tells me I can deviate from the exact pattern and style from the living room, For the dining room rug I just purchased. The dining room will be a 6 x 9 Paragon Which has similarities to the blue oasis, but has the colors that will distinguish it with the theme I am proposing in my dining room. I think it will be perfect. With the full spectrum of rug styles and colors, rugs.com is perfect for selecting rugs for my condo in South Florida.

Date of experience: November 2, 2021
Texas
2 reviews
0 helpful votes
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Ordering
November 2, 2021

Was very easy to navigate and good prices. Plus they have free shipping!

Date of experience: November 2, 2021
Nevada
2 reviews
0 helpful votes
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Purchase of a throw rug
November 2, 2021

Very good experience, an easy site to navigate and they respond almost instantly to questions regarding the rug.

Date of experience: November 2, 2021
Michigan
1 review
0 helpful votes
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Easy Shopping
November 2, 2021

Great descriptions and availability's in detail. Easy checkout

Date of experience: November 1, 2021
Colorado
3 reviews
0 helpful votes
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Outdoor rugs
November 2, 2021

Your site has a huge selection and I'm looking forward for my outdoor rugs to arrive for my back porch to look inviting and pull the furniture together

Date of experience: November 1, 2021
South Dakota
1 review
0 helpful votes
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Awesome
November 2, 2021

Found the perfect rug with the colors I needed at a great price.

Date of experience: November 1, 2021