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Rugs.com has a rating of 4.7 stars from 6,605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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This will be my 2nd time ordering rugs from Rugs.com. Quality of rugs purchased has been excellent so far.
Was very pleased with quick delivery and quality of rug. Plan to order again soon.
Well am just buying don't know if it's good or bad.
It was ash as 123 and I was done
My teeth took longer to clean
Very good website. Did not even know it existed. Upon receipt of my rug and if all is good I will definitely Purchase a nice Outdoor Rug which have been hard to find but I found them here.
We ordered this outdoor rug to put under our kitchen table for 2 reasons: 1) so that the chairs could more easily slide over it, 2) to be able to better withstand spills and messes. Bought one in 2019 and it has held up to small kids and pets pretty well for the past 2 years. Finally buying another one to replace it. My only critique is that the price has gone up 67%. Love the rug though and the price is still reasonable, though I wouldn't buy another one if the price was any higher.
Was looking for a narrower, 26" or less, runner about 8' long that could go in the washing machine. Found a few that would work dimensionally. Different rugs showed the same video of putting rug in the washing machine, but some of the rugs had a 1/2" pile and looked rather stiff. It did not look like a rug that could go in the washing machine. I opted for one that was only 1/5" pile. Some thinner polyester rugs can be a little silky, making them rather slick in one direction. Hoping that this is not the case, but there were no product reviews.
Shopping here was so easy. I have been going to stores for months and couldn't find the sizes I was needing. I was able to order 3 matching rugs in different sizes.
What a great online experience- the website was well organized and easy to navigate. The checkout was fast and did not require endless sign ups or eternal oaths of loyalty. We appreciated that the product specs were comprehensive and easy to find. The reviews were helpful and we loved to see the included images of the rugs in actual homes. We will purchase from rugs.com again!
We had many questions about the rug regarding rug scratching the floor. HENRY WAS QUICK TO ANSWER and very helpful inhaling us make our decisions.
Have not received merchandise yet. Can't write a proper review but site was easy to navigate.
The rug was on sale at a very reasonable price. I loved that there were no delivery charges. The website is easy to understand, allowing for a speedy transaction.
I Purchased the 6 x 9 blue oasis for my living room. I have an open floor plan that includes the dining room. My research tells me I can deviate from the exact pattern and style from the living room, For the dining room rug I just purchased. The dining room will be a 6 x 9 Paragon Which has similarities to the blue oasis, but has the colors that will distinguish it with the theme I am proposing in my dining room. I think it will be perfect. With the full spectrum of rug styles and colors, rugs.com is perfect for selecting rugs for my condo in South Florida.
Very good experience, an easy site to navigate and they respond almost instantly to questions regarding the rug.
Great descriptions and availability's in detail. Easy checkout
Your site has a huge selection and I'm looking forward for my outdoor rugs to arrive for my back porch to look inviting and pull the furniture together
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

