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Rugs.com has a rating of 4.7 stars from 6,562 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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This is my second order from ths company. Love the rug I previously got so am ordering another. Their website is user friendly.
It was fast and efficient when ordering online the selection was great and the prices were incredible
Great selection, love the product the different selections are great, will refer everyone that I can
It was great to put things on a wish list so you could group them together. Reviews helped too. Looking forward to the arrival. Thanks for the free shipping!
The filter system was very extensive and I was able to find what I was looking for really quickly. The pictures were very clear and the information was well laid out and direct. Overall great website.
So far so good! Good choices and styles. Recommended by my daughter who has ordered from you before.
I was looking for a replacement rug, but with young children and a dog, I wanted something affordable. I wasn't sure what I was going to be able to get in my price range, but I found a nice rug in my price range. I also found a second smaller rug for our play area and was able to get an additional 10 percent off. Also I liked being able to add on the rug mat right at checkout. Can't wait to get them.
Easy, fast, beautiful, great value, inexpensive! The shag has beautiful colors, very plush and SOFT. Loved my first one so much I ordered two more for different rooms in house. I've looked everywhere and nothing as nice as this, especially at this price.
I have been looking for some rugs for a while
Because we have dogs I didn't want to spend a fortune, these were very reasonable prices so if they get dirty I won't be so upset.
Easy application procedure and fast response. Thank you
This website was easy to order from for me and my son. I found the website very easy to operate for someone who is not computer literate, I love the selection of rug you offered to choose from. I had a wonderful experience shopping with u guys.
The site was very user friendly. I completed my purchase without any confusion.
This is my second purchase on rugs. Com, my first purchase I found exactly what I was looking for and the same is true with this purchase. It is so convenient and I have been very happy with my rug.
The directions of the entire process were clear and easy to follow,
Viewing a rug in the area in your own space is helpful for making a decision on style/color. I'll give the site stars, not the actual product, as I've just placed the order.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

