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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,562 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
2 reviews
0 helpful votes
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Easy, fast
September 26, 2021

Convenient, simple, fast. Wide selection and good prices

Date of experience: September 26, 2021
Arizona
2 reviews
0 helpful votes
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Love these rugs!
September 26, 2021

Y
This is my second order from ths company. Love the rug I previously got so am ordering another. Their website is user friendly.

Date of experience: September 26, 2021
Tennessee
1 review
0 helpful votes
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Just looking
September 26, 2021

It was fast and efficient when ordering online the selection was great and the prices were incredible

Date of experience: September 26, 2021
Arizona
1 review
0 helpful votes
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Easy
September 26, 2021

Easy, Great prices, Free Shipping! Excited to get the Rug!

Date of experience: September 26, 2021
Georgia
2 reviews
0 helpful votes
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Easy order
September 26, 2021

Great! Fast and easy. Can't wait to see how fast order arrives!

Date of experience: September 26, 2021
Louisiana
3 reviews
0 helpful votes
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I really love the quality
September 26, 2021

Great selection, love the product the different selections are great, will refer everyone that I can

Date of experience: September 26, 2021
Florida
3 reviews
1 helpful vote
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Easy and quick
September 26, 2021

It was great to put things on a wish list so you could group them together. Reviews helped too. Looking forward to the arrival. Thanks for the free shipping!

Date of experience: September 25, 2021
Illinois
1 review
0 helpful votes
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Easy to navigate & overall great website
September 25, 2021

The filter system was very extensive and I was able to find what I was looking for really quickly. The pictures were very clear and the information was well laid out and direct. Overall great website.

Date of experience: September 25, 2021
New York
1 review
0 helpful votes
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Bedroom rug
September 25, 2021

So far so good! Good choices and styles. Recommended by my daughter who has ordered from you before.

Date of experience: September 25, 2021
Michigan
1 review
0 helpful votes
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Order
September 25, 2021

I was looking for a replacement rug, but with young children and a dog, I wanted something affordable. I wasn't sure what I was going to be able to get in my price range, but I found a nice rug in my price range. I also found a second smaller rug for our play area and was able to get an additional 10 percent off. Also I liked being able to add on the rug mat right at checkout. Can't wait to get them.

Date of experience: September 25, 2021
Florida
1 review
0 helpful votes
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Loved! Ordered more ;)
September 25, 2021

Easy, fast, beautiful, great value, inexpensive! The shag has beautiful colors, very plush and SOFT. Loved my first one so much I ordered two more for different rooms in house. I've looked everywhere and nothing as nice as this, especially at this price.

Date of experience: September 25, 2021
Virginia
1 review
0 helpful votes
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Present
September 25, 2021

Easy. Ordering a rug for a gift. Was sent text and found it easy to locate and order

Date of experience: September 25, 2021
Texas
1 review
0 helpful votes
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Rug Shopping
September 25, 2021

Difficult to line up sizes with styles when making selection.

Date of experience: September 25, 2021
Texas
1 review
0 helpful votes
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Shopping Made Easy
September 25, 2021

I have been looking for some rugs for a while
Because we have dogs I didn't want to spend a fortune, these were very reasonable prices so if they get dirty I won't be so upset.

Date of experience: September 25, 2021
Connecticut
1 review
0 helpful votes
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SoHo 10x12 rug
September 25, 2021

Easy application procedure and fast response. Thank you

Date of experience: September 25, 2021
Maryland
1 review
0 helpful votes
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Quick and easy
September 25, 2021

This website was easy to order from for me and my son. I found the website very easy to operate for someone who is not computer literate, I love the selection of rug you offered to choose from. I had a wonderful experience shopping with u guys.

Date of experience: September 24, 2021
Florida
1 review
0 helpful votes
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User friendly site
September 24, 2021

The site was very user friendly. I completed my purchase without any confusion.

Date of experience: September 24, 2021
Nevada
1 review
0 helpful votes
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Rugs.com ate great
September 24, 2021

This is my second purchase on rugs. Com, my first purchase I found exactly what I was looking for and the same is true with this purchase. It is so convenient and I have been very happy with my rug.

Date of experience: September 24, 2021
Maryland
1 review
0 helpful votes
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Top notch
September 24, 2021

The directions of the entire process were clear and easy to follow,

Date of experience: September 24, 2021
Montana
1 review
0 helpful votes
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Room view
October 24, 2021

Viewing a rug in the area in your own space is helpful for making a decision on style/color. I'll give the site stars, not the actual product, as I've just placed the order.

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 24, 2021