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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Shopping for a round rug
September 29, 2021

Very time consuming but I think I have found what I want in the right size. Would have been easier if it would have pulled up all round or octagon rugs in the size I specified.

Date of experience: September 28, 2021
Tennessee
1 review
0 helpful votes
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Rugs
September 29, 2021

I am excited to get my new rugs. Love the price and free shipping

Date of experience: September 28, 2021
Florida
1 review
0 helpful votes
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Easy Shopping
September 29, 2021

Click on, look, buy. Excellent experience shopping on this site

Date of experience: September 28, 2021
Wisconsin
2 reviews
0 helpful votes
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Nice Carpet! Great Price
September 28, 2021

Overall, I found this site to have Exactly what I was looking for. Various prints and sizes of rugs, made online shopping a breeze!

Date of experience: September 28, 2021
Illinois
2 reviews
0 helpful votes
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Easy
September 28, 2021

So far so good see how shipping and delivery goes.

Date of experience: September 28, 2021
New York
1 review
0 helpful votes
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Excellent value, Quality & Service
September 28, 2021

So many rugs and sizes to choose from, beautiful patterns and quick and easy ordering on line.

Date of experience: September 28, 2021
Michigan
1 review
0 helpful votes
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Rugs
September 28, 2021

Very easy site to use and in the past my orders were what I expected them to be. I am assuming that my current order will be as expected.

Date of experience: September 28, 2021
Illinois
2 reviews
0 helpful votes
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Runner
September 28, 2021

Great variety of rust to chose from. Very easy to move through the website.

Date of experience: September 28, 2021
Texas
1 review
0 helpful votes
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Fast, fun, and easy shopping!
September 28, 2021

I loved all the different choices, so many carpets to see, not enough time in the day! I'm looking forward to my new carpets in my home.

Date of experience: September 27, 2021
Illinois
1 review
0 helpful votes
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Excellent
October 28, 2021

I haven't had an experience yet first time customer.

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 27, 2021
New Hampshire
1 review
0 helpful votes
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Online service
September 28, 2021

It was very easy to find what I wanted and I also was able to get a good discount I was very pleased can't wait to see how quick I get my order and the quality of the rugs!

Date of experience: September 27, 2021
Tennessee
1 review
0 helpful votes
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Always dependable!
September 27, 2021

Reliable service as always. Thank you for great service in all areas of your business! Sincerely, Christine Sires

Date of experience: September 27, 2021
Florida
1 review
0 helpful votes
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Easy to see and use website
September 27, 2021

Photos were helpful. Ordering easy. Selection huge. Not always easy to order for delivery to the beach.

Date of experience: September 27, 2021
Massachusetts
1 review
0 helpful votes
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Area rugs
September 27, 2021

Great selection and wide variety of rugs. Great prices.

Date of experience: September 27, 2021
Tennessee
1 review
0 helpful votes
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Keep it simple
September 27, 2021

The purchase was easy. I love how you can take an image of your selected item within your home... Excellent feature! Can't wait for the arrival of my purchase. I'm excited!

Date of experience: September 27, 2021
Virginia
1 review
0 helpful votes
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Bedroom rug
September 27, 2021

So far the experience has been great; just placed order for 1st time w this company. I like it that you can see what product looks like in your own home!
Hopefully the shipping and product will be as pleasant as the ordering experience TY

Date of experience: September 27, 2021
Texas
1 review
0 helpful votes
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First time ordering so for so good.
September 27, 2021

Every thing went good for my first time will let my family n friends know about rugs.com.

Date of experience: September 27, 2021
Florida
1 review
0 helpful votes
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Awesome Selection
September 27, 2021

Rugs.com had exactly what I was looking for.

Date of experience: September 27, 2021
Michigan
1 review
0 helpful votes
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Rugs.com
September 27, 2021

Excellent service, many designs to choose from. I have purchased 10 rugs from this site and I love them

Date of experience: September 27, 2021
New York
1 review
0 helpful votes
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Excellent
September 27, 2021

Beautiful rugs, great prices…Many of my friends recommend.
Is my first time I'm buying from you, I'm supposed I would like it.

Date of experience: September 26, 2021