Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
We monitor reviews for authenticity
Very time consuming but I think I have found what I want in the right size. Would have been easier if it would have pulled up all round or octagon rugs in the size I specified.
I am excited to get my new rugs. Love the price and free shipping
Overall, I found this site to have Exactly what I was looking for. Various prints and sizes of rugs, made online shopping a breeze!
So many rugs and sizes to choose from, beautiful patterns and quick and easy ordering on line.
I loved all the different choices, so many carpets to see, not enough time in the day! I'm looking forward to my new carpets in my home.
I haven't had an experience yet first time customer.
It was very easy to find what I wanted and I also was able to get a good discount I was very pleased can't wait to see how quick I get my order and the quality of the rugs!
Reliable service as always. Thank you for great service in all areas of your business! Sincerely, Christine Sires
Photos were helpful. Ordering easy. Selection huge. Not always easy to order for delivery to the beach.
The purchase was easy. I love how you can take an image of your selected item within your home... Excellent feature! Can't wait for the arrival of my purchase. I'm excited!
So far the experience has been great; just placed order for 1st time w this company. I like it that you can see what product looks like in your own home!
Hopefully the shipping and product will be as pleasant as the ordering experience TY
Every thing went good for my first time will let my family n friends know about rugs.com.
Beautiful rugs, great prices…Many of my friends recommend.
Is my first time I'm buying from you, I'm supposed I would like it.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

