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Rugs.com has a rating of 4.8 stars from 6,578 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.
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Ordering Was quick and easy. They has exactly what I was looking for
Hope it's as nice in person as it looks on the site
I had difficulty ordering this item on line Had to try several times before I was successful
Saw the rug online w/all pertinent info. Decided to buy & clicked the cart! The order was hassle-free & completed quickly!
Rugs.com makes choosing and purchasing so easy. I was looking for a black and white area rug for our entry, and found a rug that I liked but not sure how it would look. Voila! Just used the website to snap a photo of my space and see the rug there. Perfect! I ordered immediately, based on my prior purchase. Rugs.com is a treasure (not to mention the prices are so reasonable)!
I am 77 and this was the easiest online order I have ever done. Found your site easy to look at different sized rugs and room photos. I was able to go back with ease to my chosen rug size.
Your site was easy to find what I was looking for and quick payment.
Just bought a rug. Easy to order and a lot to choose from
Wonderful thus far. I have been lookin at this rug for my mom. Finally, not only was the item on sale, they gave me a coupon for further discount.
It was smooth and easy each time I have purchased a rug from this site. I love the first rug I bought and had to get this runner. Great price!
You have many rugs too choose from, this is not the first time I have purchased from
rugs.com, I was very please with them and hope too be please with my new purchase.
Great selection in style, colors, patterns, sizes and super prices - the place to get any rug! Thank You
I hope my payment stay the same because they say it wanted go up but if it do I'm not going to order no more they say it will stay the same
So obviously I bought a rug. Very easy shopping experience, was awesome to be able to project what the rug and I very much appreciate the fact that if I don't like it or whatever reason I can send it back for free.
First time at this site. Loved it. Great selection and great prices! Being able to take a picture of our room and then seeing the rug in the room was cool and helpful
This was a very easy process. We would use this service again for our next purchase.
Found it very easy to search style and choose colors. Price seems great and extra 10% discount for buying 2 rugs is
appreciated. The Angelica style is just what we were looking for.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

