Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Rugs.com

Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Rugs.com?
grey stargrey stargrey stargrey stargrey star

Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,578 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Nevada
2 reviews
0 helpful votes
Follow Ronald W.
Unfollow Ronald W.
Share Review
Report Review

New rug
October 1, 2021

Easy to order just the right size for my hallway. May come back in the future for other rugs

Date of experience: September 30, 2021
Connecticut
1 review
0 helpful votes
Follow Christine K.
Unfollow Christine K.
Share Review
Report Review

Ordered a rug runner
October 1, 2021

Ordering Was quick and easy. They has exactly what I was looking for
Hope it's as nice in person as it looks on the site

Date of experience: September 30, 2021
California
1 review
0 helpful votes
Follow Elaine R.
Unfollow Elaine R.
Share Review
Report Review

On line order
October 1, 2021

I had difficulty ordering this item on line Had to try several times before I was successful

Date of experience: September 30, 2021
South Carolina
1 review
0 helpful votes
Follow Linda E.
Unfollow Linda E.
Share Review
Report Review

Order completed quickly
September 30, 2021

Saw the rug online w/all pertinent info. Decided to buy & clicked the cart! The order was hassle-free & completed quickly!

Date of experience: September 30, 2021
California
3 reviews
0 helpful votes
Follow Jacob Y.
Unfollow Jacob Y.
Share Review
Report Review

Great online rug source! Hi
September 30, 2021

Rugs.com makes choosing and purchasing so easy. I was looking for a black and white area rug for our entry, and found a rug that I liked but not sure how it would look. Voila! Just used the website to snap a photo of my space and see the rug there. Perfect! I ordered immediately, based on my prior purchase. Rugs.com is a treasure (not to mention the prices are so reasonable)!

Date of experience: September 30, 2021
Florida
1 review
0 helpful votes
Follow Esther O.
Unfollow Esther O.
Share Review
Report Review

Happy Rug
September 30, 2021

I am 77 and this was the easiest online order I have ever done. Found your site easy to look at different sized rugs and room photos. I was able to go back with ease to my chosen rug size.

Date of experience: September 30, 2021
Utah
2 reviews
0 helpful votes
Follow Cathy K.
Unfollow Cathy K.
Share Review
Report Review

Easy to find what I was looking
September 30, 2021

Your site was easy to find what I was looking for and quick payment.

Date of experience: September 30, 2021
New Hampshire
1 review
0 helpful votes
Follow Keyra S.
Unfollow Keyra S.
Share Review
Report Review

Easy ordering
September 30, 2021

Just bought a rug. Easy to order and a lot to choose from

Date of experience: September 30, 2021
Virginia
1 review
0 helpful votes
Follow Wendy X.
Unfollow Wendy X.
Share Review
Report Review

Shopping Experience
September 30, 2021

Wonderful thus far. I have been lookin at this rug for my mom. Finally, not only was the item on sale, they gave me a coupon for further discount.

Date of experience: September 30, 2021
California
1 review
0 helpful votes
Follow Claudia Z.
Unfollow Claudia Z.
Share Review
Report Review

Second purchase
September 30, 2021

It was smooth and easy each time I have purchased a rug from this site. I love the first rug I bought and had to get this runner. Great price!

Date of experience: September 30, 2021
Tennessee
1 review
0 helpful votes
Follow Robin G.
Unfollow Robin G.
Share Review
Report Review

Rug
September 30, 2021

2nd purchase Great service good product, Happy with the way it looks and the price is hard to beat

Date of experience: September 29, 2021
Pennsylvania
1 review
0 helpful votes
Follow Robert Q.
Unfollow Robert Q.
Share Review
Report Review

Very Happy
September 29, 2021

You have many rugs too choose from, this is not the first time I have purchased from
rugs.com, I was very please with them and hope too be please with my new purchase.

Date of experience: September 29, 2021
Maine
1 review
0 helpful votes
Follow Michael W.
Unfollow Michael W.
Share Review
Report Review

Great rug selection
September 29, 2021

Great selection in style, colors, patterns, sizes and super prices - the place to get any rug! Thank You

Date of experience: September 29, 2021
Louisiana
1 review
0 helpful votes
Follow lisa D.
Unfollow lisa D.
Share Review
Report Review

I hope my payment stay the same because they say it wanted go up but if it do I'm not going to order no more they say it will stay the same

Date of experience: September 29, 2021
District of Columbia
1 review
0 helpful votes
Follow WALTER B.
Unfollow WALTER B.
Share Review
Report Review

Great see in your room feature
September 29, 2021

So obviously I bought a rug. Very easy shopping experience, was awesome to be able to project what the rug and I very much appreciate the fact that if I don't like it or whatever reason I can send it back for free.

Date of experience: September 29, 2021
Arizona
1 review
0 helpful votes
Follow James L.
Unfollow James L.
Share Review
Report Review

Area rug
September 29, 2021

First time at this site. Loved it. Great selection and great prices! Being able to take a picture of our room and then seeing the rug in the room was cool and helpful

Date of experience: September 29, 2021
Illinois
1 review
0 helpful votes
Follow stuart V.
Unfollow stuart V.
Share Review
Report Review

Area Carpet
September 29, 2021

This was a very easy process. We would use this service again for our next purchase.

Date of experience: September 29, 2021
Texas
1 review
0 helpful votes
Follow Sydna R.
Unfollow Sydna R.
Share Review
Report Review

First rug
September 29, 2021

Ordered the same rug and when it arrived I decided I wanted another one for another bed room

Date of experience: September 29, 2021
Vermont
1 review
0 helpful votes
Follow Steve S.
Unfollow Steve S.
Share Review
Report Review

2 rugs
September 29, 2021

Found it very easy to search style and choose colors. Price seems great and extra 10% discount for buying 2 rugs is
appreciated. The Angelica style is just what we were looking for.

Date of experience: September 29, 2021
New York
3 reviews
0 helpful votes
Follow Laurie K.
Unfollow Laurie K.
Share Review
Report Review

Washable
September 29, 2021

Fast easy. I have 2 already and I love this product

Date of experience: September 29, 2021