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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,579 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Simple and fast
October 3, 2021

Easy to checkout
No glitches
Shopping with so many choices, not so easy

Date of experience: October 3, 2021
Texas
1 review
0 helpful votes
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Beautiful Rug!
October 3, 2021

Loved the colors of the rug! Ordering was easy and I can't wait to get my new rug!

Date of experience: October 3, 2021
Massachusetts
1 review
0 helpful votes
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5 Star Treatment
October 3, 2021

Superb and effortless. Rugs.com made my shopping experience a memorable one. Terrific sales and fabulous merchandise showcased.

Date of experience: October 3, 2021
California
1 review
0 helpful votes
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Great prices
October 3, 2021

Loved how easy the site was and that they had apple pay. Made checkout speedy quick.

Date of experience: October 3, 2021
Louisiana
3 reviews
0 helpful votes
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Just what I needed & wanted.
October 3, 2021

I'm so happy that I found what I was looking for and my questions were answered quickly. Thanks for your help and keep up the good work!

Date of experience: October 3, 2021
Texas
1 review
0 helpful votes
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Just one complaint
October 3, 2021

The color name wasn't shown on the checkout page. In order to get a warm fuzzy that I was ordering the correct color, I had to copy the sku from the checkout page, open up a new browser session, and search on the sku, to make sure the correct color came up.

Date of experience: October 2, 2021
North Carolina
1 review
0 helpful votes
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Wonderful
October 2, 2021

Experience was straight and to the point. Had not problem following the process to get my order to the finish line.

Date of experience: October 2, 2021
Texas
1 review
0 helpful votes
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Sure is very user friendly
October 2, 2021

Found exactly what I needed! Love this site. The prices are very affordable.

Date of experience: October 2, 2021
South Carolina
1 review
0 helpful votes
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Overall Experience
October 2, 2021

EXCELLENT! I'm a repeat purchaser, one of my favorite places to shop. Website is almost a dream to navigate - clear, concise, and easy to sort/filter (Call Ripley's!).

Huge selection, extremely prompt delivery, great quality, fantastic value, and even better customer service!
I honestly wish I needed rugs more often...

Date of experience: October 2, 2021
New York
1 review
0 helpful votes
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Great site
October 2, 2021

Easy ordering... good detail and choices... did not receive rug yet,, we will see

Date of experience: October 2, 2021
Illinois
1 review
0 helpful votes
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Fast and easy
October 2, 2021

It was easy to use, found what I was looking for and payment couldn't of been easier

Date of experience: October 2, 2021
California
2 reviews
6 helpful votes
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They had exactly what I was looking for, a 4' X 6' rug and a 5' X 8' rug in the same patterns. Checkout was a breeze. And the prices was right.

Date of experience: October 2, 2021
District of Columbia
1 review
0 helpful votes
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Order process
October 2, 2021

Very easy viewing and ordering process. Can't wait to see them in my home..

Date of experience: October 2, 2021
Alabama
1 review
0 helpful votes
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Awesome
October 2, 2021

Very easy and I am looking forward to seeing my beautiful rug in my home.

Date of experience: October 1, 2021
New York
1 review
0 helpful votes
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First time purchase
October 2, 2021

Website moved quickly which is a plus for me as I was going back and forth with size of rug and dimensions.
Thank you

Date of experience: October 1, 2021
Texas
1 review
0 helpful votes
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Reasonable price
October 1, 2021

Nice easy real feed back when I will received my carpet.

Date of experience: October 1, 2021
Washington
2 reviews
0 helpful votes
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Frustrating
October 31, 2021

Since I can't say something good, I won't say anything.
I do hope the rug I ordered is worth the trouble.

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 1, 2021
New York
1 review
0 helpful votes
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ON LINE SUPPORT
October 31, 2021

I DONT THINK I HAD A PERSON ON THE ON LINE CHAT IT SEEMED LIKE A ROBOT I ASKED SEVERAL TIMES AND EVEN SENT A SNAPSHOT OF THE RUG TO CONFIRM THE COLOR OF THE SOLID SHAG. IT STATES 'PRIMARY COLOR IS WHITE' WHAT DOES THAT MEAN? I ALSO ASKED IF THE COLOR IS NOT WHITE CAN I RETURN IT WIHTOUT PAYING FOR THE SHIPPING BACK TO FACTORY
NO RESPONSE.
I ASKED WHEN IS THE DELIVERY DATE ANTICIPATED NO RESPONSE. SUPPORT IS POOR

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 30, 2021
Washington
1 review
0 helpful votes
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I am so impressed with their pricing, detailed descriptions and photos of each rug! I also love their filter section that makes it easier to find what you are looking for!

Date of experience: September 30, 2021
Georgia
1 review
0 helpful votes
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Nice
October 1, 2021

Liked the way it let me see how rug would look in rm

Date of experience: September 30, 2021