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Rugs.com has a rating of 4.8 stars from 6,579 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.
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Easy to checkout
No glitches
Shopping with so many choices, not so easy
Loved the colors of the rug! Ordering was easy and I can't wait to get my new rug!
Superb and effortless. Rugs.com made my shopping experience a memorable one. Terrific sales and fabulous merchandise showcased.
Loved how easy the site was and that they had apple pay. Made checkout speedy quick.
I'm so happy that I found what I was looking for and my questions were answered quickly. Thanks for your help and keep up the good work!
The color name wasn't shown on the checkout page. In order to get a warm fuzzy that I was ordering the correct color, I had to copy the sku from the checkout page, open up a new browser session, and search on the sku, to make sure the correct color came up.
Found exactly what I needed! Love this site. The prices are very affordable.
EXCELLENT! I'm a repeat purchaser, one of my favorite places to shop. Website is almost a dream to navigate - clear, concise, and easy to sort/filter (Call Ripley's!).
Huge selection, extremely prompt delivery, great quality, fantastic value, and even better customer service!
I honestly wish I needed rugs more often...
Easy ordering... good detail and choices... did not receive rug yet,, we will see
It was easy to use, found what I was looking for and payment couldn't of been easier
They had exactly what I was looking for, a 4' X 6' rug and a 5' X 8' rug in the same patterns. Checkout was a breeze. And the prices was right.
Very easy viewing and ordering process. Can't wait to see them in my home..
Website moved quickly which is a plus for me as I was going back and forth with size of rug and dimensions.
Thank you
Since I can't say something good, I won't say anything.
I do hope the rug I ordered is worth the trouble.
I DONT THINK I HAD A PERSON ON THE ON LINE CHAT IT SEEMED LIKE A ROBOT I ASKED SEVERAL TIMES AND EVEN SENT A SNAPSHOT OF THE RUG TO CONFIRM THE COLOR OF THE SOLID SHAG. IT STATES 'PRIMARY COLOR IS WHITE' WHAT DOES THAT MEAN? I ALSO ASKED IF THE COLOR IS NOT WHITE CAN I RETURN IT WIHTOUT PAYING FOR THE SHIPPING BACK TO FACTORY
NO RESPONSE.
I ASKED WHEN IS THE DELIVERY DATE ANTICIPATED NO RESPONSE. SUPPORT IS POOR
I am so impressed with their pricing, detailed descriptions and photos of each rug! I also love their filter section that makes it easier to find what you are looking for!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

