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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,580 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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Great for the price
October 5, 2021

I was looking for a nice simple reasonable areal rug for our living room, found this item, pretty design and exact color what I'm looking for, Ordering is easy.

Date of experience: October 5, 2021
Florida
1 review
0 helpful votes
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Easy
October 5, 2021

The website is user friendly. I have bought 6 rugs previously on this site and have been pleased with all of them. Colours are hard on line but almost all were extremely accurate. Prices are reasonable, shipping is quick. Will continued to use this site.

Date of experience: October 5, 2021
Arizona
1 review
0 helpful votes
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Can't wait!
October 5, 2021

Beautiful rug that I am anxious to see and feel in person! Ordering was easy...

Date of experience: October 5, 2021
Washington
1 review
0 helpful votes
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Excellent!
October 5, 2021

Great items for a great price, easy to order and a wonderful selection of rugs!

Date of experience: October 5, 2021
Michigan
1 review
0 helpful votes
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Shopping on Rugs.com
October 5, 2021

Excellent experience. Easy to find what I was looking for in the sizes and colors I wanted.

Date of experience: October 4, 2021
Iowa
1 review
0 helpful votes
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Jenny's
October 5, 2021

Excellent prices. Never ordered before but depending on quality I may order more!

Date of experience: October 4, 2021
Minnesota
2 reviews
0 helpful votes
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Fast Easy Nice
October 5, 2021

Took me like no time to find the area rug I loved and even less to check out! Great site!

Date of experience: October 4, 2021
Florida
1 review
0 helpful votes
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Fantastic
October 5, 2021

Love the long runners and the color/design. I am ordering a third!

Date of experience: October 4, 2021
North Carolina
1 review
0 helpful votes
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Rug shopping made easier
October 4, 2021

Like the fact you can shop in the convenience of your own home. Look at all the different styles without being pressured. Easy to order as well.

Date of experience: October 4, 2021
Massachusetts
1 review
0 helpful votes
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Great and easy app
October 4, 2021

Easy way to shop and having a great selection. Rugs are beautiful with many designs

Date of experience: October 4, 2021
California
2 reviews
0 helpful votes
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Area Rug
October 4, 2021

So far so good. I can't really give a real review right now as I haven't even received the rug yet. But ordering was painless, and I look forward to seeing the real deal in a day or so.

Date of experience: October 4, 2021
Louisiana
1 review
0 helpful votes
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I enjoyed shopping on your app
October 4, 2021

I found just the rug I wanted to match my new furniture.

Date of experience: October 4, 2021
Florida
1 review
0 helpful votes
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Rugs!
October 4, 2021

Excellent selections and price. Easy to view & navigate. Looking forward to my order!

Date of experience: October 4, 2021
California
1 review
0 helpful votes
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First experience
October 4, 2021

The app was a little strange to me. There was no place to check box for bathroom or small space. But I managed ok

Date of experience: October 3, 2021
New Mexico
1 review
0 helpful votes
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Great Look and Great fit
October 4, 2021

Easy to use website. Search results rendered exactly what I was looking for. Added to cart and completed checkout. I am a repeat customer. I will rate the rug after I receive it. The two room size rugs I have purchased in the past have worn wonderful and of high quality.

Date of experience: October 3, 2021
Colorado
1 review
0 helpful votes
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Easy
October 4, 2021

It took me less than 10 minutes to find the right rug for my needs and when I did, checkout was a breeze! I appreciated that the bot even let me know that by choosing to pay with PayPal, my shipment could only be shipped to the address I have on file with PayPal. I recently moved and don't think I've updated my address with PayPal yet, so that was very helpful information!

Date of experience: October 3, 2021
New Jersey
1 review
0 helpful votes
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Easy to use
October 3, 2021

The website is great... the filters show you just what you need and the reviewers pictures are also very helpful.
I screened by color and size... the photos from so many views, especially magnified allows you to see the detail
In the patterns... I took advantage of the extra 10% off and ordered a runner to match...

Date of experience: October 3, 2021
Georgia
1 review
0 helpful votes
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Ordering made easy
October 3, 2021

The website makes it very easy to select the right color and rug for you.

Date of experience: October 3, 2021
Mississippi
1 review
0 helpful votes
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Rug shopping
October 3, 2021

At age 80 I found your instructions easy to follow and the entire shopping experience was enjoyable

Date of experience: October 3, 2021
Georgia
1 review
0 helpful votes
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Rugs
October 3, 2021

Love this site, the prices are good and love their product. I have purchased 2 rugs and love them

Date of experience: October 3, 2021