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Rugs.com has a rating of 4.8 stars from 6,580 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I was looking for a nice simple reasonable areal rug for our living room, found this item, pretty design and exact color what I'm looking for, Ordering is easy.
The website is user friendly. I have bought 6 rugs previously on this site and have been pleased with all of them. Colours are hard on line but almost all were extremely accurate. Prices are reasonable, shipping is quick. Will continued to use this site.
Beautiful rug that I am anxious to see and feel in person! Ordering was easy...
Great items for a great price, easy to order and a wonderful selection of rugs!
Excellent experience. Easy to find what I was looking for in the sizes and colors I wanted.
Took me like no time to find the area rug I loved and even less to check out! Great site!
Like the fact you can shop in the convenience of your own home. Look at all the different styles without being pressured. Easy to order as well.
Easy way to shop and having a great selection. Rugs are beautiful with many designs
So far so good. I can't really give a real review right now as I haven't even received the rug yet. But ordering was painless, and I look forward to seeing the real deal in a day or so.
I found just the rug I wanted to match my new furniture.
Excellent selections and price. Easy to view & navigate. Looking forward to my order!
The app was a little strange to me. There was no place to check box for bathroom or small space. But I managed ok
Easy to use website. Search results rendered exactly what I was looking for. Added to cart and completed checkout. I am a repeat customer. I will rate the rug after I receive it. The two room size rugs I have purchased in the past have worn wonderful and of high quality.
It took me less than 10 minutes to find the right rug for my needs and when I did, checkout was a breeze! I appreciated that the bot even let me know that by choosing to pay with PayPal, my shipment could only be shipped to the address I have on file with PayPal. I recently moved and don't think I've updated my address with PayPal yet, so that was very helpful information!
The website is great... the filters show you just what you need and the reviewers pictures are also very helpful.
I screened by color and size... the photos from so many views, especially magnified allows you to see the detail
In the patterns... I took advantage of the extra 10% off and ordered a runner to match...
The website makes it very easy to select the right color and rug for you.
At age 80 I found your instructions easy to follow and the entire shopping experience was enjoyable
Love this site, the prices are good and love their product. I have purchased 2 rugs and love them
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

